Closed
Bug 712960
Opened 13 years ago
Closed 13 years ago
TB 9 does not install on XP Pro SP3: error registering AccessibleMarshal.dll and MapiProxy_InUse.dll - missing msvc dlls
Categories
(Thunderbird :: OS Integration, defect)
Tracking
(Not tracked)
RESOLVED
FIXED
Thunderbird 9.0
People
(Reporter: info, Assigned: standard8)
References
()
Details
Attachments
(4 files, 1 obsolete file)
User Agent: Mozilla/5.0 (Windows NT 5.1; rv:9.0) Gecko/20100101 Firefox/9.0 Build ID: 20111216140209 Steps to reproduce: Update TB8 to TB9. Actual results: TB does not start, an messagebox is displayed. Uninstall and new install does not help. Expected results: TB should start.
Reporter | ||
Comment 1•13 years ago
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Reporter | ||
Comment 2•13 years ago
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I have verfied this on an virtual PC (XP Pro SP3). TB 9 cannot be installed without errors.
Updated•13 years ago
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Summary: TB 9 does not start on XP Pro SP3 → TB 9 does not install on XP Pro SP3: error registering AccessibleMarshal.dll and MapiProxy_InUse.dl
Comment 3•13 years ago
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Did the SxS configuration (i.e. exe manifest) change somehow in Tb9?
Assignee | ||
Comment 4•13 years ago
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I can't reproduce this using Windows XP SP2, or Windows Vista. Have you tried restarting after installing Thunderbird? Maybe there is some other process that is locking those dlls and stopping the update working properly.
Comment 5•13 years ago
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(In reply to Mark Banner (:standard8) from comment #4) > I can't reproduce this using Windows XP SP2, or Windows Vista. > > Have you tried restarting after installing Thunderbird? Maybe there is some > other process that is locking those dlls and stopping the update working > properly. I have the same problem, XP Pro SP3. Restarting does not help, installing in Windows safe mode is also unsuccessful (the same result). What works is downgrade to TB8.
Reporter | ||
Comment 6•13 years ago
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(In reply to Siddharth Agarwal [:sid0] from comment #3) > Did the SxS configuration (i.e. exe manifest) change somehow in Tb9? I have found that three files are missing: msvcm80.dll msvcp80.dll msvcr80.dll if I copy these files into system32 folder then I can install TB9 on win2000 without problems, but this does not work on XP.
Comment 7•13 years ago
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We aren't shipping the CRT.
Updated•13 years ago
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Severity: normal → critical
Status: UNCONFIRMED → NEW
Ever confirmed: true
Assignee | ||
Comment 8•13 years ago
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Somehow we missed shipping the Win32 Redistributables from Visual C++. We didn't detect this as it would only show on Windows versions less than Vista, and you'd probably only see it if you had a completely clean install, and you didn't have the dlls installed elsewhere (as it appears my XP system does). If you're seeing this then you want to copy the following files from a Firefox installation: Microsoft.VC80.CRT.manifest msvcm80.dll msvcp80.dll msvcr80.dll The patch I'm attaching updates our configuration files to specify the Win32 redistribution directory, which will then cause the build system to include the files in the build.
Assignee | ||
Comment 9•13 years ago
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Include the try server mozconfig as well.
Attachment #583906 -
Flags: review?(jhopkins)
Assignee | ||
Updated•13 years ago
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Attachment #583905 -
Attachment is obsolete: true
Attachment #583905 -
Flags: review?(jhopkins)
Updated•13 years ago
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Attachment #583906 -
Flags: review?(jhopkins) → review+
Assignee | ||
Comment 10•13 years ago
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I've pushed these changes: http://hg.mozilla.org/build/buildbot-configs/rev/9de17b5d657d We will be producing new 9.0 builds to fix this error. We are also working on a test build which I'll post details of soon, as it'd be useful if folks could double-check before we release.
Status: ASSIGNED → RESOLVED
Closed: 13 years ago
Resolution: --- → FIXED
Summary: TB 9 does not install on XP Pro SP3: error registering AccessibleMarshal.dll and MapiProxy_InUse.dl → TB 9 does not install on XP Pro SP3: error registering AccessibleMarshal.dll and MapiProxy_InUse.dll - missing msvc dlls
Target Milestone: --- → Thunderbird 9.0
Comment 11•13 years ago
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(In reply to Siddharth Agarwal [:sid0] from comment #7) > We aren't shipping the CRT. Apparently, neither is Firefox. At least in 3.6.24 or 8.01 Fortunately I have the redistributable package installed.
Comment 12•13 years ago
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(In reply to Joe Sabash from comment #11) > (In reply to Siddharth Agarwal [:sid0] from comment #7) > > We aren't shipping the CRT. > > Apparently, neither is Firefox. > At least in 3.6.24 or 8.01 No, versions < 9 did ship our custom CRT, calling it mozcrt19.dll.
Assignee | ||
Comment 13•13 years ago
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There is now a 9.0.1 version available that we are planning on pushing out in a few hours. I have confirmed it has the missing files: http://ftp.mozilla.org/pub/mozilla.org/thunderbird/nightly/9.0.1-candidates/build1/win32/en-US/Thunderbird%20Setup%209.0.1.exe If people who were seeing the issue can test this, that would be useful in confirming we've fixed the issue.
Reporter | ||
Comment 14•13 years ago
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(In reply to Joe Sabash from comment #11) > (In reply to Siddharth Agarwal [:sid0] from comment #7) > > We aren't shipping the CRT. > > Apparently, neither is Firefox. > At least in 3.6.24 or 8.01 > Fortunately I have the redistributable package installed. I am software developer by profession. I test all my setups on clean virtual machines, not on those I am working with.
Assignee | ||
Comment 15•13 years ago
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Anyone been able to test the build I pointed to yet?
Assignee | ||
Comment 16•13 years ago
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Ok, I've been able to locally confirm it works. One or two other confirmations would give us extra certainty though!
Comment 17•13 years ago
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I can confirm. Tb 9.0.1 works properly on newly installed Windows XP sp3.
Comment 18•13 years ago
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My update to 9.0 worked without the error - XP-Pro SP3 FWIW
Assignee | ||
Comment 19•13 years ago
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(In reply to jay garcia from comment #18) > My update to 9.0 worked without the error - XP-Pro SP3 FWIW Yes, that can happen if you have MSVC installed, or the redistributable runtime libraries.
Comment 20•13 years ago
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http://getsatisfaction.com/mozilla_messaging/topics/update_to_tb9_fails?utm_content=topic_link&utm_medium=email&utm_source=reply_notification Appears that the patch works but there is some issue with Lighning disappearing. I just got up so have not investigated at all
Assignee | ||
Comment 21•13 years ago
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(In reply to Matt from comment #20) > http://getsatisfaction.com/mozilla_messaging/topics/ > update_to_tb9_fails?utm_content=topic_link&utm_medium=email&utm_source=reply_ > notification > > Appears that the patch works but there is some issue with Lighning > disappearing. I just got up so have not investigated at all That's a separate issue, please see this thread: http://groups.google.com/group/mozilla.support.thunderbird/browse_frm/thread/b1b053420d594068/6ada2ac2bcf74043?tvc=1#6ada2ac2bcf74043 (and if there's reproducible steps, I'd really like to get them on a bug).
Reporter | ||
Comment 22•13 years ago
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(In reply to Mark Banner (:standard8) from comment #21) > (In reply to Matt from comment #20) > > http://getsatisfaction.com/mozilla_messaging/topics/ > > update_to_tb9_fails?utm_content=topic_link&utm_medium=email&utm_source=reply_ > > notification > > > > Appears that the patch works but there is some issue with Lighning > > disappearing. I just got up so have not investigated at all > > That's a separate issue, please see this thread: > > http://groups.google.com/group/mozilla.support.thunderbird/browse_frm/thread/ > b1b053420d594068/6ada2ac2bcf74043?tvc=1#6ada2ac2bcf74043 > > (and if there's reproducible steps, I'd really like to get them on a bug). I can confirm this, my calendars are also not displayed after update to 9.0.1.
Reporter | ||
Comment 23•13 years ago
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Assignee | ||
Comment 24•13 years ago
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Go into the addons manager and select the cog symbol followed by check for updates. That should fix it. Also please don't comment on resolved bugs about different issues. Your comments are likely to get lost. If you can consistently reproduce please file a bug with the steps to repeat.
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Description
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