722109 - Sending via MAPI from 32 bit Office 2010 on Win7 64 bit crashes Earlybird 11

Status: RESOLVED INCOMPLETE

(MailNews Core :: Simple MAPI, defect)

Description

[BobC]

User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/535.7 (KHTML, like Gecko) Chrome/16.0.912.77 Safari/535.7

Steps to reproduce:

From Word 2010 "Send" document as an attachment in an email


Actual results:

Earlybird immediately crashes.   Word reports a MAPI error.


"This error can occur if you attempt to send a Word document as an e-mail attachment in Word and the MAPI session was closed and Word is no longer able to connect to that MAPI session. It can also occur if there is a problem with the fax configuration.
To correct a MAPI related error: restart the MAPI e-mail program (for example,Outlook) or save and close the document, and then restart Word after restarting your MAPI e-mail application. Word will establish a new MAPI session, allowing the document to be sent.
To correct a problem with the fax configuration, review the configuration settings for your fax software and make the appropriate changes."



Expected results:

Earlybird should have received the file from Word to email to a nominated recipient.

Comment 1

[Wayne Mery (:wsmwk)]

xref bug 393302

Comment 2

[Matt]

I don't think this is a dup of 393302

393302 is a X64 build issue that has been around for years.  This is I think a more localized issue.

@BobC  Do you have any crash ids?  They are found in the troubleshooting information on the help menu when you click the link to about crashes.

Comment 3

[Wayne Mery (:wsmwk)]

so perhaps bug 809504 is more properly a duplicate of this bug?

Comment 4

[Wayne Mery (:wsmwk)]

(In reply to Matt from comment #2)
> I don't think this is a dup of 393302
> 
> 393302 is a X64 build issue that has been around for years.  This is I think
> a more localized issue.
> 
> @BobC  Do you have any crash ids?  They are found in the troubleshooting
> information on the help menu when you click the link to about crashes.

I think BobC is gone, but let ask

Comment 5

[Wayne Mery (:wsmwk)]

Bob's address doesn't bounce - but no reply either. With no crash reports, we can't tell if users in the wild are getting this crash.

Fortunately, these days I think we no longer need to concern ourselves with mass amounts of users running 32bit office on a 64bit machine.