Closed Bug 758826 Opened 13 years ago Closed 13 years ago

Application error on shutdown "the memory could not be read" when telemetry is enabled

Categories

(Thunderbird :: General, defect)

Product:
Thunderbird
Component:
General
Platform:
x86
Windows XP
Type:
defect
Priority:
Not set
Severity:
normal

Tracking

(Not tracked)

Status:
RESOLVED DUPLICATE of bug 763361

People

(Reporter: JoeS1, Unassigned)

Details

System specs: Pentium m 1500 Winxp fully updated This is my work laptop which I update daily. Somewhere around 20120519 the restart to update began giving me this: Application error The instruction at "ox0103efa3" referenced memory at "0x0103efa3" The memory could not be read. This happens on any shutdown, not just the update. Safe mode same result. With the same system same profile running Earlybird, I do not get this error. So something has changed in trunk to produce this. xref bug 758089 seems to have started about that same time. BTW I do not get this error running on my home systems (Different PC architectures) So it seems this might be hardware dependent.
The error goes away if "Submit performance data" (telemetry)is unchecked. Also the error does not occur on build 20120301 (noticed when regression testing another bug)
interesting - that fixes my crash on shutdown in nightly builds as well.
I've been experiencing what seems to be the same crash on exit described by Joe on Win 7 x64 with the nightly 32-bit builds (zip and installer). There is a twist in my case. With a clean profile I get no crash. It is only after setting a master password and restarting the application does the crashing upon exit start. If I then turn off the master password the crashing continues. If the crashing is occurring and I do as Joe suggests in comment #1 (turning telemetry off), the crashing stops.
Summary: Application error on shutdown "the memory could not be read" → Application error on shutdown "the memory could not be read" when telemetry is enabled
Note to self: see if this is fixed by https://hg.mozilla.org/mozilla-central/rev/393a38baf9fc bug 763361
tracking-thunderbird16: + → ---
Component: General → Folder and Message Lists
sorry about the flag Mark, bugzilla strikes again
tracking-thunderbird16: --- → ?
Testing with 20120709030555 Fixed by core checkin comment 4
Status: NEW → RESOLVED
Closed: 13 years ago
tracking-thunderbird16: ? → ---
Component: Folder and Message Lists → General
Resolution: --- → FIXED
Hi , any hope to resolve this bug in 15.0 Beta ?
(In reply to patclash from comment #7) > Hi , > any hope to resolve this bug in 15.0 Beta ? See Bug 763361 comment 17
Resolution: FIXED → DUPLICATE
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