759689 - [adbe 3210913] Flash content is not loaded using Flash 11.3 Beta

Status: RESOLVED DUPLICATE of bug 763459

(External Software Affecting Firefox Graveyard :: Flash (Adobe), defect)

Description

[Simona Badau, Desktop QA, PTO 13-25aug]

Mozilla/5.0 (Windows NT 6.1; rv:13.0) Gecko/20100101 Firefox/13.0

Flash content is not loaded on Firefox having Flash 11.3 beta installed. Reproduced this on Windows 7 having no Service Pack installed. On Windows 7 SP 1 this is not reproducible. 

Reproducible: always

Steps to reproduce:
1. Install Flash 11.3 Beta from:
http://labs.adobe.com/technologies/flashplatformruntimes/flashplayer11-3/
2. Navigate to http://www.youtube.com/ and play a video of your choice.
3. Navigate to http://www.miniclip.com/games/major-miner/en/ and play the game.

Expected results:
Both the video and the game can be played properly.

Actual results:
The flash content is not loaded, neither for the video from step 2 or the game from step 3.
The video and the game are properly working on Opera 11.64 using Flash 11.3 Beta.

Comment 1

[u279076]

Can you see if this is reproducible in any previous versions of Firefox? Also Aurora 14 and Nightly 15?

Comment 2

[Simona Badau, Desktop QA, PTO 13-25aug]

Reproducible on the previous versions, tested on -  Firefox 3.6.16, Firefox 4.0.1, Firefox 7.0.1. Firefox 12:

Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:1.9.2.16) Gecko/20110319 Firefox/3.6.16
Mozilla/5.0 (Windows NT 6.1; rv:2.0.1) Gecko/20100101 Firefox/4.0.1
Mozilla/5.0 (Windows NT 6.1; rv:7.0.1) Gecko/20100101 Firefox/7.0.1
Mozilla/5.0 (Windows NT 6.1; rv:12.0) Gecko/20100101 Firefox/12.0

Reproducible also on the latest Aurora and latest Nightly:

Mozilla/5.0 (Windows NT 6.1; rv:14.0) Gecko/20120530 Firefox/14.0a2
Mozilla/5.0 (Windows NT 6.1; rv:15.0) Gecko/15.0 Firefox/15.0a1

Comment 3

[u279076]

This could be a problem with Flash, but the fact that this can't be reproduced in Win 7 SP1 might make this WONTFIX.

Comment 4

[Alex Keybl [:akeybl]]

Including Hitomi and Sal to help file bugs on the Adobe side and get this resolved prior to release. There are enough Firefox users on original installs of Win7 to warrant this getting fixed.

Comment 5

[Simona Badau, Desktop QA, PTO 13-25aug]

Mozilla/5.0 (Windows NT 6.0; rv:16.0) Gecko/16.0 Firefox/16.0a1

Issue is also reproducible on Windows Vista SP1.

Comment 6

[Alex Keybl [:akeybl]]

(In reply to Simona B [QA] from comment #5)
> Mozilla/5.0 (Windows NT 6.0; rv:16.0) Gecko/16.0 Firefox/16.0a1
> 
> Issue is also reproducible on Windows Vista SP1.

Thanks for the additional information - can you also use the instructions at http://forums.adobe.com/thread/1018071?tstart=0 to see if disabling protected mode helps?

Comment 7

[Alex Keybl [:akeybl]]

Bug on the Adobe side: https://bugbase.adobe.com/index.cfm?event=bug&id=3210913

Comment 8

[u279076]

I'm not able to reproduce this bug on Vista with Flash 11.3 in Firefox 13.0. Simona, please test this when you get a chance. Thanks

Comment 9

[Alex Keybl [:akeybl]]

Cww provided the following for links to people reporting that Flash no longer works after the latest update:

http://input.mozilla.org/en-US/?product=firefox&version=13.0&date_start=&date_end=&q=video
http://input.mozilla.org/en-US/?product=firefox&version=13.0&date_start=&date_end=&q=flash
https://support.mozilla.org/questions/929269
https://support.mozilla.org/questions/929159
https://support.mozilla.org/questions/929196
https://support.mozilla.org/questions/929228
https://support.mozilla.org/questions/929141?s=flash&r=5&e=es&as=s
https://support.mozilla.org/en-US/search?e=es&q=flash&num_voted=0&num_votes=&asked_by=&answered_by=&q_tags=&created=2&created_date=06%2F08%2F2012&updated=0&updated_date=&sortby=0&a=1&w=2

Comment 10

[u279076]

(In reply to Alex Keybl [:akeybl] from comment #9) 

Just going through some of the websites listed:
 * Youtube.com -> video
 * Engadget.com -> video and interactive banners
 * myscene.everythinggirl.com -> video and games
 * Skydrive -> upload, download, drag&drop

Have not been able to reproduce this bug. Simona, please help if you can.

Comment 11

[Benjamin Smedberg]

Alex, what would you like me to do with this bug? I don't have personal access to a Windows box this week, and probably not to a Win7 non-XP1 box except in the QA lab. Are you looking for a diagnosis of why Flash is not working?

Comment 12

[Alex Keybl [:akeybl]]

(In reply to Benjamin Smedberg  [:bsmedberg] from comment #11)
> Alex, what would you like me to do with this bug? I don't have personal
> access to a Windows box this week, and probably not to a Win7 non-XP1 box
> except in the QA lab. Are you looking for a diagnosis of why Flash is not
> working?

When I first reached out, it appeared that this was specific to certain versions of Windows. Now it appears more scoped than that. I think we need to help you take a look at Simona's affected machines, if we can't reproduce in MV.

Comment 13

[smadayag]

we are attempting to reproduce and confirm on our side...

Comment 14

[smadayag]

unfortunately, i have not been able to reproduce on Win 7 GM (without service pack).  i have tested a few machines in our lab and with different flash upgrade scenarios and flash works and videos play as expected.  please let us know if there's something specific to Simona's machines, so we may attempt on something similar.  thanks...

Comment 15

[Benjamin Smedberg]

Bug 763459 may be related, if the RealPlayer Browser Record plugin is installed then Flash stops working completely.

Comment 16

[Simona Badau, Desktop QA, PTO 13-25aug]

(In reply to Alex Keybl [:akeybl] from comment #6)
> Thanks for the additional information - can you also use the instructions at
> http://forums.adobe.com/thread/1018071?tstart=0 to see if disabling
> protected mode helps?

Mozilla/5.0 (Windows NT 6.0; rv:13.0) Gecko/20100101 Firefox/13.0

Disabling the protected mode helps - Flash content is loaded on all the machines that I could initially reproduce this issue.

Comment 17

[Simona Badau, Desktop QA, PTO 13-25aug]

(In reply to Benjamin Smedberg  [:bsmedberg] from comment #15)
> Bug 763459 may be related, if the RealPlayer Browser Record plugin is
> installed then Flash stops working completely.

Flash content loads if the protected mode remains enabled and if I uninstall the Real Player plugin. Once again, I tested this behavior on all the machines where I was able to initially reproduce the problem.

Comment 18

[Thomas B. Rücker [account mostly dormant]]

Sounds like this is a dupe of bug 763459 then.

Note that the 'RealPlayer plugin' is really an extension that's causing the problem, not a plugin.

Comment 19

[Paul Silaghi, QA [:pauly]]

(In reply to Thomas B. Rücker from comment #18)
> Sounds like this is a dupe of bug 763459 then.

I agree. It's a real player related issue and not a win 7 SP1/non SP1 one (I can reproduce it on Win 7 SP1).

Comment 20

[Alex Keybl [:akeybl]]

(In reply to Simona B [QA] from comment #17)
> (In reply to Benjamin Smedberg  [:bsmedberg] from comment #15)
> > Bug 763459 may be related, if the RealPlayer Browser Record plugin is
> > installed then Flash stops working completely.
> 
> Flash content loads if the protected mode remains enabled and if I uninstall
> the Real Player plugin. Once again, I tested this behavior on all the
> machines where I was able to initially reproduce the problem.

Simona - can you confirm that you had the RealPlayer add-on installed?

Comment 21

[Jeromie Clark]

For what it's worth, the customer feedback we've received from the field so far indicates that this is specific to the RealPlayer plug-in.  

See 759689, 763459, 764210 for the latest

Comment 22

[Simona Badau, Desktop QA, PTO 13-25aug]

(In reply to Alex Keybl [:akeybl] from comment #20) 
> Simona - can you confirm that you had the RealPlayer add-on installed?

On all the machines that I could reproduce this issue I had RealPlayer add-on installed.

Comment 24

[Alex Keybl [:akeybl]]

Tentatively re-opening due to:

https://bugzilla.mozilla.org/show_bug.cgi?id=764210#c14
https://bugzilla.mozilla.org/show_bug.cgi?id=764210#c15
https://bugzilla.mozilla.org/show_bug.cgi?id=764210#c16

Comment 25

[u279076]

Attachment: Browser Record Plugin files

Here are the Browser Record Plugin files located at C:\ProgramData\Real\RealPlayer. As far as I can tell the Firefox extension files are actually located a bit deeper at C:\ProgramData\Real\RealPlayer\BrowserRecordPlugin\Firefox\Ext

Comment 26

[Jorge Villalobos [:jorgev] (he/him)]

Looking at the add-on code, this is what it does:

* It loads nprpffbrowserrecordext.dll using JS-ctypes for Firefox 4 and above, and as a binary XPCOM component for older versions. The DLL is loaded as a component in all cases, though. The component presumably does most of the work, since the JS in the extension doesn't do much more.

* It replaces all <video> tags on the web with their HTML5 plugin (RealPlayer HTML5VideoShim Plug-In, I suppose).

I can't see how it interacts with the other plugins, or whether it does at all.

Comment 27

[Jeromie Clark]

Our understanding is that the HTML re-writing is done in order to allow realplayer to invoke itself instead of Flash Player.  Their binary then invokes Flash Player, masquerading as Firefox.  This gives them the ability to capture the video stream that we're playing and write it to disk.

The security enhancements introduced by Protected Mode intended to prevent malware from abusing Flash Player also prevent the kinds of interception that Real was previously accomplishing.  It's unclear if the issues is that the interfaces have simply changed (it's been a few months since they've shipped an update), or if the additional hardening prevents the methods by which they were previously able to wrap us.

Comment 28

[Benjamin Smedberg]

There is nothing I can do for this bug, de-assigning.

Comment 29

[Alex Keybl [:akeybl]]

Nothing new here suggests issues unrelated to RealPlayer.

Comment 30

[BMO Automation]

Version and milestone values are being reset to defaults as part of product refactoring.