771232 - startup crash in RtlDeactivateActivationContextUnsafeFast (windows XP). Mostly empty stack.

Status: RESOLVED WORKSFORME

(Thunderbird :: General, defect)

Description

[Wayne Mery (:wsmwk)]

#6 crash for tb13.0.1. windows XP startups.
prior to version 13, not nearly as many crashes. and majority not startup

This bug was filed from the Socorro interface and is 
report bp-44e34285-ad6b-4a9e-9af8-ea1222120705 for user at https://getsatisfaction.com/mozilla_messaging/topics/crash_help-p90wr
============================================================= 
0	ntdll.dll	RtlDeactivateActivationContextUnsafeFast
1	kernel32.dll	WaitForSingleObjectEx
2	kernel32.dll	WaitForSingleObject

no crashes found for trunk or version 15.
a few found for tb14beta for example bp-72814229-5316-4d70-bd86-df9a02120705

TB version 13 examples which have reporter email address.
bp-db534f40-1e8c-4824-a53f-a4c142120705
bp-c8683862-84d6-4310-a345-16fa92120630
bp-09543fdc-0d2b-4158-b7d7-325492120623

firefox 12 bp-bp-039c172b-e361-4914-8ed9-1c2502120626

Comment 1

[Wayne Mery (:wsmwk)]

and I believe ~90% of comments are german and spanish

Comment 2

[Mertine]

Today i have the same problem. A Crash on startup (after my internet stopped working yesterday). How can i read my (old) email?
Save modus startup also didn't work
rename profile en startup, same problem
I am duthch

Comment 3

[Mark Banner (:standard8)]

Unfortunately the stack isn't useful for working out what the issue is.

Comment 4

[Vincent (caméléon)]

(In reply to Wayne Mery (:wsmwk) from comment #1)
> and I believe ~90% of comments are german and spanish

Just find it on Geckozone too (French): http://www.geckozone.org/forum/viewtopic.php?f=4&t=106723&p=698220#p697969

Comment 5

[Sandro Della Giustina]

Today, this problem has been reported also in the italian forum:
http://forum.mozillaitalia.org/index.php?topic=55948.msg371238#msg37123

https://crash-stats.mozilla.com/report/index/bp-2b711245-eef8-4aad-bd85-53a652120808

Comment 6

[Mark Banner (:standard8)]

If there's STR for this, we might be able to do something, until then, the stack doesn't really give us enough to go on.

Comment 7

[Wayne Mery (:wsmwk)]

first version 13 crash looks to be june 16 - which is the TB13 release date of record bp-1163f428-6c02-4800-8941-05c532120616 

afaict, not a single crash in TB13 alphas or betas - https://crash-stats.mozilla.com/query/query?product=Thunderbird&version=Thunderbird%3A13.0a1&version=Thunderbird%3A13.0a2&version=Thunderbird%3A13.0b4&version=Thunderbird%3A13.0b3&version=Thunderbird%3A13.0b2&version=Thunderbird%3A13.0b1&range_value=8&range_unit=weeks&date=06%2F21%2F2012+13%3A00%3A14&query_search=signature&query_type=exact&query=RtlDeactivateActivationContextUnsafeFast+|+WaitForSingleObjectEx+|+WaitForSingleObject&reason=&build_id=&process_type=any&hang_type=any&do_query=1

most crashes in 0-1 sec.
no crashes over 9 sec uptime.

most crashes are version 13, on or after june 16, EXCEPT for these types of relatively rare example (still all windows XP):
bp-96c68609-15ca-49fc-8026-243a52120607  TB 3.1.20
bp-b77151cf-e60f-4741-a258-d5e0e2120524  TB 12.0.1  2012-05-24 
 (gthere seems to be a short outbreak of crashes 2012-05-23 -25)
bp-3266b5d7-8099-47a8-abb6-0ab822120525 TB 12.0.1  2012-05-25
*bp-8f5bc3bb-f7d7-48d5-bfdf-05e7e2120508 TB 3.1.20 uptime 166 sec  2012-05-08
   *worth examining??

example raw dump
0|0|ntdll.dll|RtlDeactivateActivationContextUnsafeFast|||0x8 0|1|kernel32.dll|WaitForSingleObjectEx|||0xd9 0|2|kernel32.dll|WaitForSingleObject|||0x11 1|0|ntdll.dll|KiFastSystemCallRet|||0x0 1|1|ntdll.dll|NtWaitForMultipleObjects|||0xb 1|2|kernel32.dll|CreateFileMappingA|||0x85 1|3|advapi32.dll|WmipEventPump|||0x1a6 1|4|kernel32.dll|BaseThreadStart|||0x36 2|0|ntdll.dll|KiFastSystemCallRet|||0x0 2|1|ntdll.dll|ZwCreateSection|||0xb 2|2|kernel32.dll|MapViewOfFile|||0x31 2|3|ntdll.dll|RtlQueryInformationActivationContext|||0x14e 2|4|ntdll.dll|NtClose|||0xb 2|5|dbghelp.dll|Win32LiveSystemProvider::OpenMapping(unsigned short const *,unsigned long *,unsigned short *,unsigned long,void * *)|||0x227 2|6|dbghelp.dll|GenAllocateModuleObject(_MINIDUMP_STATE *,_INTERNAL_PROCESS *,unsigned short *,unsigned __int64,unsigned long,_INTERNAL_MODULE * *)|||0x1ac

ref?
bug 597262
bug 762987

Comment 8

[Mark Banner (:standard8)]

Not tracking, according to 16.0.2 this may have gone away completely, or morphed into something else.

Comment 9

[Wayne Mery (:wsmwk)]

Agree about TB16.  I doesn't see what it morphed to, if anything.  I've posted information in the 4 getsatisfaction topics.

FWIW, bienvenu wrote a few months ago:
I wonder if https://bugzilla.mozilla.org/show_bug.cgi?id=762987#c5 is
relevant.  I still think a new profile would be interesting, and/or
removing things like the fast load cache, localstore.rdf, etc, in case
they have just the wrong layout that causes some sort of infinite reflow.