Address book missing/not working after 13.0.1 dot update

RESOLVED INCOMPLETE

Status

Thunderbird
Address Book
--
critical
RESOLVED INCOMPLETE
5 years ago
2 years ago

People

(Reporter: moz_bugzilla, Unassigned)

Tracking

({dataloss})

13 Branch
x86
Mac OS X
dataloss

Firefox Tracking Flags

(Not tracked)

Details

(Reporter)

Description

5 years ago
User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_7_4) AppleWebKit/536.11 (KHTML, like Gecko) Chrome/20.0.1132.57 Safari/536.11

Steps to reproduce:

I updated from 13.0.0 to 13.0.1.


Actual results:

Most of my email addresses are now missing. I don't know much about how Tbird stores addresses so I can't be sure if there's a missing file, a corrupted file, or simply some change in the way addresses work from 13.0.0 to 13.0.1. I almost never use the address book explicitly, I usually start typing some known portion of the recipient (name, email, etc) and allow auto-complete to do its job on the rest. I noticed immediately after the update that a huge number of my frequently used addresses are missing from autocomplete (and upon further inspection also missing from the Address Book proper). Unfortunately I don't know which "book" or file my addresses were stored in previously. I have many Time Machine based profile backups from pre-13.0.1 I can inspect, but I haven't done that yet.

Note that Tbird frequently crashes on exits for me (meaning when I try to normally quit the process immediately switches to "Application Not Responding" status). However, in my many years of using Tbird I've only once had any data corruption from these types of crashes and it did not involve my address book(s). Also, there were no crashes in this case (13.0.0 exited cleaning the last time it was used and the 13.0.1 update went smoothly, and 13.0.1 exists cleanly now).


Expected results:

Address book behavior should not have changed with a dot-update.
(Reporter)

Comment 1

5 years ago
I'm adding another bug that also manifested for me with the 13 -> 13.0.1 update just in case they are intertwined.
See Also: → bug 774351
Does starting with extension disabled helps ?
(Reporter)

Comment 3

5 years ago
@ludovic: no, disabling extensions has no impact on the symptoms.

Comment 4

5 years ago
regarding address book there is 
- collected address, if enabled is the default AB to collects addresses of people you send to
- personal address book, which is the default AB for when you click an address at the star when viewing a message.

Were *all* addresses missing from the address book involved? OR just some?


Do you still get "Not Responding" on shut down?
What addons do you have installed?

bug 774351 Unified Inbox Broken (message previews blank, inbox entirely unusable as of 13.0.1 update)
Severity: normal → critical
Flags: needinfo?(moz_bugzilla)
Keywords: dataloss
(Reporter)

Comment 5

5 years ago
Sorry, Wayne, I don't remember exactly but I believe the ABs in question were either entirely blank or missing. I've been dutifully updating Tbird so I'm on 17.0.5 now. I've also completely separated myself from Tbird ABs (I store my contact info using OSX now), so I'm probably not too helpful anymore.
Flags: needinfo?(moz_bugzilla)

Comment 6

2 years ago
Incomplete based on comment 5.
But if you have since determined the problem still exists, or does not exist, please update the bug
Status: UNCONFIRMED → RESOLVED
Last Resolved: 2 years ago
Resolution: --- → INCOMPLETE
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