783367 - After sending message with one incomplete recipient ("John Doe", MD <a@b>), message disappears from drafts folder

Status: RESOLVED INCOMPLETE

(Thunderbird :: Message Compose Window, defect)

Description

[Udvarias Ur]

Attachment: error_sending_message_from_Thunderbird_120816.png

User Agent: Mozilla/5.0 (X11; Ubuntu; Linux i686; rv:14.0) Gecko/20100101 Firefox/14.0.1
Build ID: 20120730163559

Steps to reproduce:

Clicked on send button to sent message.


Actual results:

1. Error message window popped up.
2. Message disappeared from drafts folder.


Expected results:

1. Error message window pops up.
2. message is not sent however remains in drafts folder.

Comment 1

[Udvarias Ur]

From the error message I determined that there was a problem in the eMail address, so I checked it. I found that the I had inadvertently entered the eMail address as

          "Charles S. Yanofsky", MD <[e-mail]>

When I corrected the eMail address to

          "Charles S. Yanofsky, MD" <[e-mail]>

the problem did not reoccur.

Comment 2

[WADA:World Anti-bad-Duping Agency]

If incorrect mail address is written in To:/CC:/BCC and Tb requests the incorrect mail address as recipient of mail, SMTP server rejects it with error reply-code. So problem of bug 780124 occurs in your case.

Was mail saved in Sent folder even though mail was not sent?
If yes, it's apparently dup of bug 780124.

Comment 3

[Udvarias Ur]

No. This is not an SMTP error. The message didn't even seem to leave the system at all.

No copies of the message were found anywhere on the system using Thunderbird's search (Ctrl-Shift-F) on every folder in Thunderbird, even those of other accounts.

Message was found using grep in the account's directory.

Even the error message, in addition to the language, is completely different.

Comment 4

[Thomas D. (:thomas8)]

Udvarias,

your incorrect address:
"John Doe", MD <a@b>

TB will read that as *two* recipients:
1) "John Doe"
2) "MD" <a@b>

Then this is what happens when sending:
1) is obviously incomplete (no email address specified) -> error
2) is a full and correct email address
In my test, SMTP server was contacted, threw error for "John Doe", then sending was cancelled by TB and it returned to the composition window. Nothing in drafts yet because I sent before auto-save, and obviously nothing in Sent folder either (and nothing received on correct address). If you wait a little after the error (with composition still open), auto-save will save it correctly in drafts, and it will stay there (even when trying to send with wrong recipient again). For that particular case, all of this looks like correct behaviour to me (wfm).

Comment 5

[Wayne Mery (:wsmwk)]

(In reply to Thomas D. from comment #4)
> If you wait
> a little after the error (with composition still open), auto-save will save
> it correctly in drafts, and it will stay there (even when trying to send
> with wrong recipient again). For that particular case, all of this looks
> like correct behaviour to me (wfm).

Do you agree?

Comment 6

[Udvarias Ur]

Honestly I don't remember as this happened so long ago.

Either I have not made that mistake since or, if I have, I or TB saved the message before I clicked the send button.

I now actually make a point of saving the message before I send it.

It might be a good idea to alter the behaviour of TB such that when the user…

                      1. clicks send button —> 
                      2. the message is saved to the drafts folder —> 
                      3. the message is sent —>
                      4. once message as been sent successfully —>
                      5. the message is moved from drafts folder to sent folder

Comment 7

[Phoenix]

Resolved per whiteboard and Comment 6