788115 - linux-ix-slave10 reporting a bad disk

Status: RESOLVED FIXED

(Infrastructure & Operations :: RelOps: General, task)

Description

[Nick Thomas [:nthomas] (UTC+12)]

Attachment: BIOS screenshot

[I'm not sure whether to file this direct with DCOps, or if we need to source a replacement disk first]

On BIOS POST:

SATA Port 0 ST3250318AS  CC38
       S.M.A.R.T Capable and Status BAD
....
AHCI Port0 Device Error
Press F1 to Resume
----

Interestingly it does boot if you use F1 but seems like a bad idea to trust it, even on try.

Comment 1

[Nick Thomas [:nthomas] (UTC+12)]

The nagios log has:
[09-03-2012 21:11:26] SERVICE ALERT: linux-ix-slave10.build.scl1;IDE S.M.A.R.T - /dev/sda1;CRITICAL;SOFT;1;CRITICAL - 1 Harddrive PreFailure Detected! 1/22 tests failed.

Comment 2

[Amy Rich [:arr] [:arich]]

DCOps: You guys handle drive replacements, correct?  This is an iX machine, so they'd be the folks to contact about a replacement.

Comment 3

[Vinh Hua [:vinh]]

An RMA ticket has been submitted with IX Systems.  

Ticket ID:  XKP-590227

Comment 4

[Nick Thomas [:nthomas] (UTC+12)]

Is wiping the drive the normal process before it leaves the colo ?

Comment 5

[Vinh Hua [:vinh]]

Nick,
Let me know when Linux-IX-slave10 is offline and I will remove the hard drive for replacement.

-Vinh

Comment 6

[Nick Thomas [:nthomas] (UTC+12)]

Vinh, you can go ahead any time. It's sitting at a prompt during the BIOS starting.

Comment 7

[Vinh Hua [:vinh]]

Nick,
The hard drive has been replaced. Do you need us to do anything specific after?

Comment 8

[Nick Thomas [:nthomas] (UTC+12)]

Great! Just a reimage to get the right content on it. Also, did you see comment #4 ?

Comment 9

[Vinh Hua [:vinh]]

Yes, I've wiped the drive before shipping it back.

Comment 10

[Amy Rich [:arr] [:arich]]

I've reimaged the server.