Created attachment 658028 [details] BIOS screenshot [I'm not sure whether to file this direct with DCOps, or if we need to source a replacement disk first] On BIOS POST: SATA Port 0 ST3250318AS CC38 S.M.A.R.T Capable and Status BAD .... AHCI Port0 Device Error Press F1 to Resume ---- Interestingly it does boot if you use F1 but seems like a bad idea to trust it, even on try.
The nagios log has: [09-03-2012 21:11:26] SERVICE ALERT: linux-ix-slave10.build.scl1;IDE S.M.A.R.T - /dev/sda1;CRITICAL;SOFT;1;CRITICAL - 1 Harddrive PreFailure Detected! 1/22 tests failed.
DCOps: You guys handle drive replacements, correct? This is an iX machine, so they'd be the folks to contact about a replacement.
Assignee: server-ops-releng → server-ops
Component: Server Operations: RelEng → Server Operations: DCOps
QA Contact: arich → dmoore
An RMA ticket has been submitted with IX Systems. Ticket ID: XKP-590227
Is wiping the drive the normal process before it leaves the colo ?
Nick, Let me know when Linux-IX-slave10 is offline and I will remove the hard drive for replacement. -Vinh
Vinh, you can go ahead any time. It's sitting at a prompt during the BIOS starting.
Nick, The hard drive has been replaced. Do you need us to do anything specific after?
Great! Just a reimage to get the right content on it. Also, did you see comment #4 ?
Yes, I've wiped the drive before shipping it back.
I've reimaged the server.
Assignee: vhua → arich
Status: ASSIGNED → RESOLVED
Last Resolved: 6 years ago
Component: Server Operations: DCOps → Server Operations: RelEng
QA Contact: dmoore → arich
Resolution: --- → FIXED
Component: Server Operations: RelEng → RelOps
Product: mozilla.org → Infrastructure & Operations
You need to log in before you can comment on or make changes to this bug.