788483 - HP support pages can't be searched in Nightly

Status: RESOLVED FIXED

(Tech Evangelism Graveyard :: English US, defect)

Description

[Gian-Carlo Pascutto [:gcp]]

http://www8.hp.com/us/en/support-drivers.html

Click "Drivers and Software"
Try to enter something in "Enter a product name/number"
The field closes immediately making it unusable. 

This is a regression in Nightly (at least Firefox 15 works, and IIRC 16 and 17 do as well).

Comment 1

[Boris Zbarsky [:bzbarsky]]

Gian-Carlo, do you have time to find a regression range?

Comment 2

[Alice0775 White]

Regression window(m-c)
Good:
http://hg.mozilla.org/mozilla-central/rev/20fc34efd733
Mozilla/5.0 (Windows NT 6.1; WOW64; rv:17.0) Gecko/17.0 Firefox/17.0 ID:20120804004627
Bad:
http://hg.mozilla.org/mozilla-central/rev/0a17cde2a4b6
Mozilla/5.0 (Windows NT 6.1; WOW64; rv:17.0) Gecko/17.0 Firefox/17.0 ID:20120804111326
Pushlog:
http://hg.mozilla.org/mozilla-central/pushloghtml?fromchange=20fc34efd733&tochange=0a17cde2a4b6


Regression window(m-c)
Good:
http://hg.mozilla.org/integration/mozilla-inbound/rev/aa100b9efcca
Mozilla/5.0 (Windows NT 6.1; WOW64; rv:17.0) Gecko/17.0 Firefox/17.0 ID:20120803104127
Bad:
http://hg.mozilla.org/integration/mozilla-inbound/rev/87e7abe891a9
Mozilla/5.0 (Windows NT 6.1; WOW64; rv:17.0) Gecko/17.0 Firefox/17.0 ID:20120803113827
Pushlog:
http://hg.mozilla.org/integration/mozilla-inbound/pushloghtml?fromchange=aa100b9efcca&tochange=87e7abe891a9

Comment 3

[Gian-Carlo Pascutto [:gcp]]

The user who reported this bug to me says:

http://ftp.mozilla.org/pub/mozilla.org/firefox/tinderbox-builds/old/mozilla-inbound-win32/1344015687/firefox-17.0a1.en-US.win32.zip 
from 03-Aug-2012 12:20 works

http://ftp.mozilla.org/pub/mozilla.org/firefox/tinderbox-builds/old/mozilla-inbound-win32/1344019107/firefox-17.0a1.en-US.win32.zip 
from 03-Aug-2012 12:06 is broken

Directory timestamp for working version is 06-Aug-2012 14:08 and non-working 06-Aug-2012 15:08

Comment 4

[:Benjamin Peterson]

MooTools 1.2 again.

Comment 5

[Gian-Carlo Pascutto [:gcp]]

Background:
https://github.com/mootools/mootools-core/issues/2402

Comment 6

[Boris Zbarsky [:bzbarsky]]

Benjamin, have you been contacting the affected sites?  Just assigning them to evang does nothing on its own, since we have no dedicated evang team...

Comment 7

[:Benjamin Peterson]

Oh, I see. I should probably do that, then.

Comment 8

[:Benjamin Peterson]

I don't suppose anyone has a magical contact address for HP website issues...

Comment 9

[Boris Zbarsky [:bzbarsky]]

If there's nothing on their site, maybe see if press at mozilla.com has any contacts there?  Or escalate to your manager (dmandelin, right?) to find someone who has contacts with them?

Comment 10

[:Benjamin Peterson]

From HP:

"We have received an update from our development team, they state that
current beta version for Firefox is FF 16, while FF 17 is alpha version,
still under testing, therefore not supported yet by our machines. They
will be able to test page under FF17 when FF 16 is released as official
version, at the beginning of October. In the meantime, they have
informed to HTML team about possible issues with mootools and this
upcoming FF version."

Comment 12

[Frank Wein [:mcsmurf]]

Now that Firefox 18 has been released, maybe someone can try to contact them again? Looks like it's still broken.

Comment 13

[Boris Zbarsky [:bzbarsky]]

Is it broken in 18 itself?  I thought we still disabled the harmony string stuff on release?

Comment 14

[Frank Wein [:mcsmurf]]

I tested it and it's broken for me. From Bug 788483 it looks like the harmony string stuff was only disabled in FF 17.

Comment 15

[Arthur K. (he/him)]

Yes, it is still broken on Fx18 and SM 2.15.

Comment 16

[Frank Wein [:mcsmurf]]

I've contacted HP again on this (via https://h41268.www4.hp.com/live/index.aspx?qid=17656), so far I've received feedback (from a human) that they're currently working on this.

Comment 17

[:Benjamin Peterson]

Looks like it's finally fixed. :)