Note: There are a few cases of duplicates in user autocompletion which are being worked on.

Unable to connect to Facebook Messenger right now

RESOLVED WONTFIX

Status

()

Firefox
SocialAPI: Providers
--
major
RESOLVED WONTFIX
5 years ago
3 years ago

People

(Reporter: kleagkou, Unassigned)

Tracking

17 Branch
Points:
---

Firefox Tracking Flags

(Not tracked)

Details

(Reporter)

Description

5 years ago
User Agent: Mozilla/5.0 (X11; Linux x86_64; rv:17.0) Gecko/20100101 Firefox/17.0 Iceweasel/17.0.1
Build ID: 20121201094343

Steps to reproduce:

Nothing at all , I just open Iceweasel ( Debian Rebranded firefox) and I am loged on facebook 


Actual results:

Iceweasel says notification error that cannnoct connect to facebook messenger


Expected results:

to show me the friends that are currently online
(Reporter)

Updated

5 years ago
Severity: normal → major
Component: Untriaged → SocialAPI
There an issue on the Facebook side that is causing trouble at the moment, they're working on fixing it.
Component: SocialAPI → SocialAPI: Providers
Summary: Iceweael is unable to connect to Facebook Messenger right now → Unable to connect to Facebook Messenger right now
Status: UNCONFIRMED → NEW
Ever confirmed: true
I am experiencing the same issue on Firefox 17.0.1 in Linux. I'm logged in at Facebook but the Messenger indicates that it's not. I tried logging out and logging in, disable-enable Social API several times but nothing happened.
OS: Linux → All
Hardware: x86_64 → All

Comment 3

5 years ago
I can confirm this as well. Now I am less able to waste my life on that site. A quick fix would be nice. From either Mozilla or Facebook.

Updated

5 years ago
Duplicate of this bug: 825767

Comment 5

5 years ago
The same problem for me for the past few days. Removing/re-adding the Facebook integration and deleting cache/cookies makes no difference.

I'm also getting the problem on my work PC, both Firefox 17.0.1. The home pc is Windows 8 64-Bit/Work: Windows 7 Pro SP1 32-Bit.

(In reply to :Gavin Sharp (use gavin@gavinsharp.com for email) from comment #1)
> There an issue on the Facebook side that is causing trouble at the moment,
> they're working on fixing it.

Can you post a link showing Facebook working on it please?
I'm not sure what kind of link you'd like me to paste - we're in direct contact with engineers there who are trying to address the problem. I don't have a recent update, but I know they're working on it.

Comment 7

5 years ago
Ah thanks. I didn't realise I was talking directly to the engineers/programmers. Good to hear, thanks.

Comment 8

5 years ago
It looks like it's fixed. I've been checking all night and it started working 1-2 hours ago. Hopefully Facebook have fixed it permanently.
It is woking fine for me with Firefox latest aurora
Status: NEW → RESOLVED
Last Resolved: 5 years ago
Resolution: --- → WORKSFORME
It's now working on Firefox 17.0.1 on Ubuntu 12.04 LTS.
Resolution: WORKSFORME → FIXED

Comment 11

5 years ago
This problem has re-occurred and has for the past few days :-(, since Firefox 18 was released.

Comment 12

4 years ago
It broke again yesterday on the latest beta. Deleted cookies and uninstalled the service. Still doesn't work.

Comment 13

4 years ago
This problem persists at least with the Aurora version I'm using (2013-08-05).
This issue is and always has been an issue on Facebook's end. Unfortunately there is not much we can do about that. I think this is going to be an issue off and on until Facebook puts more effort into ensuring up-time.

Comment 15

4 years ago
Is there a fix for this coming? It's still broken for me :-(
(In reply to alexmcc78 from comment #15)
> Is there a fix for this coming? It's still broken for me :-(

It's an issue on Facebook's end. I know they are aware of it but I don't know if/when they will fix it.

Comment 17

4 years ago
Thanks. It's normally fixed by now!

I'm unsure how it's because of a Facebook uptime issue when it only seems to break when a new Firefox version is released. I rarely have problems until I upgrade.
We are currently working on error pages to make it clearer when the service is offline. This should hopefully alleviate this confusion.
Back to not working again.
Status: RESOLVED → REOPENED
Resolution: FIXED → ---

Updated

4 years ago
Duplicate of this bug: 942574

Comment 21

4 years ago
It's been 2 weeks now. I'm guessing Facebook/Mozilla aren't going to fix it this time? As a Firefox feature, it's in part Mozilla's responsibility to be contacting Facebook.
(In reply to alexmcc78 from comment #21)
> It's been 2 weeks now. I'm guessing Facebook/Mozilla aren't going to fix it
> this time? As a Firefox feature, it's in part Mozilla's responsibility to be
> contacting Facebook.

Facebook was made aware of this a while ago. Unfortunately there is nothing more we can do on our end.
Duplicate of this bug: 872413

Comment 24

4 years ago
Does this work for anyone now? In case it's a problem at my end (has happened before) or are Facebook simply not going to fix it now?

It's been broken for weeks.
(In reply to alexmcc78 from comment #24)
> Does this work for anyone now? 

I just tried and it still does not work on my end.

Comment 26

4 years ago
Thanks. I may uninstall it soon, if it's not working :-(.

I've since installed the Facebook Messenger app for Windows. Which works fine but Facebook no longer offer for download (thankfully I have the executable).

It's not half as useful though, the way the Facebook Messenger for Firefox works across tabs is so handy.

Comment 27

4 years ago
Mine just reconnected moments ago and it seems to be working again

Comment 28

4 years ago
(In reply to AJ Fite from comment #27)
> Mine just reconnected moments ago and it seems to be working again

I can't confirm on Firefox 26.0.

Comment 29

4 years ago
Is it still working for you?

On Firefox 26.0 it's still no different for me. Facebook Chat still isn't connecting. I removed Facebook Messenger for Firefox, deleted all cookies related to Facebook, restarted and reinstalled Facebook Messenger for Firefox. No joy.

Comment 30

4 years ago
It was working for about 15 minutes right around when I posted that comment, then ceased functioning again.  It was a glorious 15 minutes.

Firefox 28.0a2 (Ubuntu PPA Version) on Ubuntu Trusty 14.04 64bit

Comment 31

4 years ago
I'd given up hope and remarkably it started working again for me a couple of days ago. It hasn't work since the 24th of November!

The three notification buttons still don't work (it never loads friend request/message/notifications) but it's the Chat Sidebar I care about and finally it's working.

For now!

Comment 32

3 years ago
This bug should be closed as the Facebook Messenger extension has been discontinued
Status: REOPENED → RESOLVED
Last Resolved: 5 years ago3 years ago
Resolution: --- → WONTFIX
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