Closed Bug 828439 Opened 11 years ago Closed 6 years ago

movistar.com.ve doesn't recognize B2G UA as mobile

Categories

(Web Compatibility :: Site Reports, defect, P5)

Product:
Web Compatibility
Component:
Site Reports
Platform:
ARM
Gonk (Firefox OS)
Type:
defect

Tracking

(Not tracked)

Status:
RESOLVED WONTFIX

People

(Reporter: lmandel, Assigned: karlcow)

References

(
URL
)

Details

(Whiteboard: [uaoverride] [country-ve] [clientsniff] [sitewait])

Attachments

(2 files)

Screenshot of movistar.com.ve with Firefox for Android
37.15 KB, image/png
Details
Screenshot from Flame smartphone
98.54 KB, image/png
Details 
movistar.com.ve serves a desktop site to B2G. Bug 823364 added an UA override for this domain. The override should be removed once the domain serves mobile content to B2G. This bug tracks the evangelism for the site to recognize the B2G UA and the removal of the override at that time.
Blocks: movistar.com.ve
Whiteboard: [uaoverride]
Daniel, I understand that movestar.com.ve is a Telefonica site. Can you please help us get the site updated to recognize Firefox OS as mobile?
It seems that finally Telefonica Movistar Venezuela update their site and now It recognizes Firefox OS as mobile.

Please verify.
Forget about it the problem persist.
Whiteboard: [uaoverride] → [uaoverride] [country-ve]
To be contacted so that movistar identifies  /.*mobi.*/i
See https://wiki.mozilla.org/Compatibility/Guide#Finding_The_Right_Contact_on_a_Web_site


This is a client side redirection done through JavaScript.
The script is interesting by itself. I would love to know what led to the choices. there. For Firefox for Android, there is an attempt at identifying Fennec and not attempt at simply identifying 

   /.*mobi.*/i

That would cover a lot of case and simplify the code.
I'm interested also to know the reason for the LG code path. What are the original User Agent strings, which led to this.



For example in JS

// user agent in lowercase
var agent = navigator.userAgent.toLowerCase();
// detecting if there is the string tablet
var tablet = (agent.indexOf("tablet") != -1)
// detecting if it's a mobile but not a tablet
var mobile = (agent.indexOf("mobi") != -1) || (!tablet) ? true : false;



<html xmlns="http://www.w3.org/1999/xhtml">
<head>
<meta http-equiv="Content-Type" content="text/html; charset=utf-8" />
<title>Movistar Venezuela</title>
<script type="text/javascript">
var elemHeight = document.documentElement.clientHeight;
var mobile = (/iphone|ipod|android|blackberry|mini|windows\sce|palm/i.test(navigator.userAgent.toLowerCase()));
if (mobile) {

	
    var userAgent = navigator.userAgent.toLowerCase();    
	if ( (userAgent.search("android") > -1) && (userAgent.search("mobile") > -1) && ( ((screen.width==800)&&((screen.height<=1140)||(screen.height>=500)))||((screen.width==0)&&(screen.height==0)) ) ){
		document.location = "/particulares/m/default.asp";
		
	}
	if ( (userAgent.search("android") > -1) && (userAgent.search("mobile") > -1) && ( (screen.width==800)&&(((screen.height>=570 )&&(screen.height<=580)) || ((screen.height>=358)&&(screen.height<=361)) || (screen.height==1130) || (screen.height==1131)) ) ){
		document.location = "/particulares/m/default.asp";
		
	}else{
			if (userAgent.search("android") > -1){					
				var str=navigator.userAgent;
				var n=str.search("Fennec");
				if(n!=-1){
					
					document.location = "/particulares/default.asp";
				}else{			
					var n2=str.search("Opera");
					if(n2!=-1){
						
						document.location = "/particulares/default.asp";
					}else{
						var n3=str.search("LG");
						if(n3!=-1){
							document.location = "/particulares/m/default.asp";
						}
						if( (screen.width==800)&&(  ((screen.height>=1180)&&(screen.height<=1330)) || ((screen.height>=391)&&(screen.height<=668)) ) ){
							
							document.location = "/particulares/default.asp";
						}
						if( (screen.width==1280) && ( (screen.height>=212)||(screen.height<=496) ) ){
							
							document.location = "/particulares/default.asp";
						}
					}	
				}		
			}
	}
	if(navigator.platform=='ipod'){		
		
		document.location = "/particulares/m/default.asp";
	}
	if(navigator.platform=='blackberry'){	
		document.location = "/particulares/m/default.asp";		
	}
	if(navigator.platform=='iphone'){		
		
		document.location = "/particulares/m/default.asp";
	}
	if(navigator.platform!="Linux armv7l"){
		
		document.location = "/particulares/m/default.asp";
	}	
}else{
	if ((navigator.platform=="Series60")||(navigator.platform=="Nokia_Series_40")||(navigator.platform=="Symbian")){ 
		document.location = "/particulares/m/default.asp";
	}else{		
			document.location = "/particulares/default.asp";	
	}	  
}
</script>
</head>
<body>
</body>
</html>
Assignee: nobody → kdubost
URL: http://movistar.com.ve/
Whiteboard: [uaoverride] [country-ve] → [uaoverride] [country-ve] [clientsniff]
Assignee: kdubost → nobody
Whiteboard: [uaoverride] [country-ve] [clientsniff] → [uaoverride] [country-ve] [clientsniff] [contactready]
Hi Daniel and Beatriz, would either of you be able to provide a technical contact at Movistar so we can help this fix this?
Hi Fernando, would you be able to help us get Firefox OS redirected to the mobile site?
Additionally if you test movistar.com.ve with Firefox for Android you will get a blank page with movistar icon
They expect the word "Fennec" in the UA string:

			if (userAgent.search("android") > -1){					
				var str=navigator.userAgent;
				var n=str.search("Fennec");
				if(n!=-1){
					
					document.location = "/particulares/default.asp";
				}else{			
					var n2=str.search("Opera");
					if(n2!=-1){
						
						document.location = "/particulares/default.asp";
When loading the Movistar site, the first response contains a JavaScript that is meant to detect what kind of device the user has, and send them to a desktop- or mobile site automatically.

This JavaScript uses an overly complex mix of detection by names like 'iphone|ipod|android' and screen size detection. The complexity means some devices are not detected correctly - this is a serious problem because a device that is not detected correctly may not be sent to the website. In such cases, the user will just see a blank, empty page when trying to access movistar.com.ve !

In other cases, smartphone users may get a desktop site - meaning they will not get the intended user experience.

Currently, Firefox for Android runs into the first problem and gets an empty page. Firefox OS smartphone devices get a desktop site.
This can easily be fixed by simplifying the JavaScript for device detection. Many sites that use this approach detect only the screen size, and redirect to mobile or desktop version depending on the size of the user's screen. This is a fairly simple and reliable technique, and detecting devices by name should in most cases not be necessary when this approach is used.
Hi, 

Clearing ni for Fernando García. He is not a dev from Movistar, but a user (sorry for the mails received Fernando). 

Trying to find the developer responsible for this JS code. 

Thanks, 
David
Flags: needinfo?(fernandogarcia) → needinfo?
Trying to contact through someone who worked there in the past
http://twitter.com/MozWebCompat/status/439296042496843776
Assignee: nobody → kdubost
Flags: needinfo?
Status: NEW → ASSIGNED
See Also: → 1001717
Second attempt with someone working there.
http://twitter.com/MozWebCompat/status/501956758508544000
Whiteboard: [uaoverride] [country-ve] [clientsniff] [contactready] → [uaoverride] [country-ve] [clientsniff] [sitewait]
Priority: -- → P5
Closing as we are not working on Firefox OS anymore.
Status: ASSIGNED → RESOLVED
Closed: 6 years ago
Resolution: --- → WONTFIX
Product: Tech Evangelism → Web Compatibility
Component: Mobile → Site Reports
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