891813 - [adbe 3573456] Flash runtime error R6025 when switching yahoo video to fullscreen

Status: RESOLVED INCOMPLETE

(External Software Affecting Firefox Graveyard :: Flash (Adobe), defect)

Description

[Georg Fritzsche [:gfritzsche]]

* Navigate to [1]
* Click the small video in the article
* Click the fullscreen button for the video

Result:
"Runtime error" message box: R6025 pure virtual function call

This is with Windows 7, Flash 11.8.800.94 and came up via bug 891035.

[1] http://news.yahoo.com/woman-drinks-only-soda-16-years-suffers-heart-111020462.html

Comment 1

[Scoobidiver (away)]

I can't reproduce with Flash 11.8 while I could with Flash 11.7.

Comment 2

[MrX1980]

Already reported here:
https://bugbase.adobe.com/index.cfm?event=bug&id=3573456
Please vote :-)

Comment 3

[Jeromie Clark]

Thanks for the head's up.  I've escalated this internally.

Comment 4

[u279076]

(In reply to Jeromie Clark from comment #3)
> Thanks for the head's up.  I've escalated this internally.

Is there any update on this issue? It is currently the #2 plugin topcrash on Release accounting for 12.94% of all plugin crashes in Firefox 25.

Comment 5

[Jeromie Clark]

Long story short, it's hairy. The crash is the result of a fix for another crash, but we have not been able to identify a way to fix this crash without re-introducing the crash it fixed.  It's still open and assigned, but it's competing for time with other high-priority issues.

Comment 6

[Semtex]

Maybe it is good time to try fix this crash: https://crash-stats.mozilla.com/report/list?product=Firefox&signature=F1398665248_____________________________#tab-sigsummary in last 7 days we can see lot more off this crash, happen on YT and entering F11 as well.

Comment 7

[Igor]

I get the same error on the German news site focus.de:

1. Go to [1]

2. View the video in full screen

3. Wait until the video end

=> Flash will crash with the pure virtual function call.

[1] http://www.focus.de/auto/videos/litoral-sul-die-lkw-todeszone-diese-kurve-hat-es-in-sich_id_3892642.html


Crash dumps:
https://crash-stats.mozilla.com/report/index/bp-5861d293-8f47-4932-9cd2-22c692140603

https://crash-stats.mozilla.com/report/index/ea53beda-3fcc-444a-8efe-50de12140603

https://crash-stats.mozilla.com/report/index/9a89ca1e-3b60-429c-88d5-bce6f2140603


Build identifier: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:32.0) Gecko/20100101 Firefox/32.0

Adobe Flash 13.0.0.214.

AMD Catalyst 14.4 video drivers.


...I am seeing these crashes for 1-2 years now.

Comment 8

[tisme]

(In reply to Igor from comment #7)
> I get the same error on the German news site focus.de:

I can reproduce this bug with: 

* Mozilla/5.0 (Windows NT 6.1; rv:32.0) Gecko/20100101 Firefox/32.0
* Shockwave Flash Version: 15.0.0.189
* NVidia driver version: 9.18.13.4052


Crash IDs:

bp-5c099519-126b-4371-887a-7a1e72141015
bp-bfb7b98f-fcbc-4971-861a-e3f342141015
bp-4f3a3ada-7840-4f48-8d8e-bd74b2141015


Additionally Dr.Watson said:

Faulting application name: FlashPlayerPlugin_15_0_0_189.exe, version: 15.0.0.189, time stamp: 0x54233581
Faulting module name: FlashPlayerPlugin_15_0_0_189.exe, version: 15.0.0.189, time stamp: 0x54233581
Exception code: 0x40000015
Fault offset: 0x00017780

I think this bug is also related with: https://crash-stats.mozilla.com/report/list?product=Firefox&signature=F1398665248_____________________________

which is #1 FF plugin crasher for ages.

Comment 9

[u279076]

(In reply to tisme from comment #8)
> * Mozilla/5.0 (Windows NT 6.1; rv:32.0) Gecko/20100101 Firefox/32.0
> * Shockwave Flash Version: 15.0.0.189
> * NVidia driver version: 9.18.13.4052

Your driver version is out of date. Please update your graphics driver to 344.16 (this is the latest) and retest. Also, note that Adobe is aware of this issue but has not found a complete solution (see comment 5).

Thanks

Comment 10

[coverton341]

Having the same issue. Flash Player is crashing over and over to the point that firefox is unusable, even running in safe mode. Here is the crash report from the notification message:




Problem signature:
  Problem Event Name:	APPCRASH
  Application Name:	FlashPlayerPlugin_15_0_0_189.exe
  Application Version:	15.0.0.189
  Application Timestamp:	54233581
  Fault Module Name:	StackHash_27eb
  Fault Module Version:	0.0.0.0
  Fault Module Timestamp:	00000000
  Exception Code:	c0000005
  Exception Offset:	00138bbb
  OS Version:	6.1.7600.2.0.0.256.48
  Locale ID:	1033
  Additional Information 1:	27eb
  Additional Information 2:	27eb358fe674a6f15dafe56d42bb9bf3
  Additional Information 3:	2f06
  Additional Information 4:	2f06c18113e6d7c00e6b91fa1fde84b6

Read our privacy statement online:
  http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
  C:\Windows\system32\en-US\erofflps.txt




Any help in resolution would be amazing. Thanks.

Comment 11

[billr982]

I am experiencing this same bug on version 15. Looking for solution.

Comment 12

[u279076]

(In reply to billr982 from comment #11)
> I am experiencing this same bug on version 15. Looking for solution.

We have no solution at this time. It's a bug in Flash that Adobe is aware of but I'm not sure what their status is apart from what they've indicated in comment 5.

Comment 13

[Eric]

Have encountered the problem when switching to full screen display. 
A solution is to change Adobe Flasplayer Settings to disable hardware acceleration.  Do this by right clicking on the video, selecting Settings and removing the check from Enable hardware acceleration in the Display setting.    
I don't know whether this will have any other impacts on playing Adobe Flashplayer videos - haven't seen anything so far.

Comment 14

[Igor]

Still happening with FF 38.0.5 and latest Flash version 18.0.0.160 but see how the same crash has changed its signature:

bp-18bb8389-b9ab-473f-a794-eaaac2150609
bp-147e3973-1183-4ea6-bad9-cd7b92150609
bp-34d33dcc-118b-4c55-ae0b-ac5fc2150610

Comment 15

[Chris Peterson [:cpeterson]]

This is the top crash signature for Firefox Dev Edition 40.0a2.

Comment 16

[u279076]

(In reply to Chris Peterson [:cpeterson] from comment #15)
> This is the top crash signature for Firefox Dev Edition 40.0a2.

This has been a topcrash signature for *all* Firefox versions for a couple years. Unless there's some new actionable information I don't see a point in tracking this for Firefox 40.

Comment 17

[Benjamin Smedberg]

I'm closing a lot of bugs which are filed as Adobe Flash bugs which are either irrelevant, not actionable, or not serious enough to track in the Mozilla bug tracker. For the most part, Flash bugs should be filed in Adobe bugbase, and we'll only track a few highly-critical issues in the Mozilla tracker.

Comment 18

[BMO Automation]

Version and milestone values are being reset to defaults as part of product refactoring.