952515 - Don't show "off-topic" and "escalated" threads by default

Status: RESOLVED FIXED

(support.mozilla.org :: Questions, task, P2)

Description

[Kadir Topal [:atopal]]

Off topic and escalated questions should not be shown, when the checkbox for off-topic and escalated questions is not checked.

Comment 1

[Ricky Rosario [:rrosario, :r1cky]]

The new query for the /question page are match better/faster than the one we had before. Instead of starting to exclude stuff via query, it would be good if we can just hide them client side (display:none;) depending on the state of the checkboxes.

Comment 2

[Ricky Rosario [:rrosario, :r1cky]]

(In reply to Kadir Topal [:atopal] from comment #0)
> Off topic and escalated questions should not be shown, when the checkbox for
> off-topic and escalated questions is not checked.

What is the expected behavior when one or both checkboxes are checked?

Comment 3

[Ricky Rosario [:rrosario, :r1cky]]

This might be 1pt, going conservative with 2.

Comment 4

[Kadir Topal [:atopal]]

when one is checked: show that one,
when both are checked: show both

Comment 5

[Ricky Rosario [:rrosario, :r1cky]]

I'll work on this.

To summarize:

* By default, the list of questions will not include escalated or offtopic.
* If escalated checkbox is checked, the list will include escalated questions.
* If offtopic checkbox is checked, the list will include offtopic questions.

Comment 6

[John Hesling [:John99] (NeedInfo me)]

If I understand this correctly.
I have just realised does this implie that if I have selected *my contributions* that is also not going to show offtopic or escalated threads.

Each time I or someone such as HelpDesk checks their own  contributions we will now have to  continuously cycle through  all three options or have  three tabs open.  
(Would keeping three tabs open even help? Or would cookies set them all the same on each reload ?)

That is before considering looking for tier 1 questions to answer  moderate or help with.

This change is going to make Tier 2 work difficult, unless the UI is changed.



Moving on to another subject. Perhaps you will confirm my understanding of intentions is correct:
Which escalate tag or tags does this apply to both separately or together of Bug 957638 & Bug 946948

1.) Bug 946498 - Automatically escalate questions;  Are now auto escalated after 24hours (I found no bug for that)  
2.) Bug 957638 - Use different tag for auto-escalation; Will rename Bug 94648 tagged questions. 
3.) Bug 957638 - now a renamed tag, of undecided name, auto escalated, & is *NOT* to be segregated by *this* Bug 952515

A.) The Tag *escalate* initially used by Bug 96498 will now be used by this Bug 952515
B.) The now manually escalated *escalate* questions will be segregated by this Bug 952515

?  .) Zendesk Tickets Bug 932348 - Escalated threads should create zendesk ticket 
i  .) These were created in Bug 932348
ii .) Used with manual escalation and the *escalate* tag (https://bugzilla.mozilla.org/show_bug.cgi?id=932348#c15) 
iii.) I presume these Zendesk Tickets are in danger of being inherited with this Bug 952515
iv .) What was the necessity for these? 
v  .) May HelpDesk require Zendesk Tickets on auto-escalated questions still?

Comment 7

[Ricky Rosario [:rrosario, :r1cky]]

In a pull request:
https://github.com/mozilla/kitsune/pull/1795

Comment 8

[Ricky Rosario [:rrosario, :r1cky]]

Landed on master:
https://github.com/mozilla/kitsune/commit/015d624e5f5c2e05789689e456675bbd6c78eeb9

This was really 1pt.

Comment 9

[Ricky Rosario [:rrosario, :r1cky]]

Deployed to prod now.

Comment 10

[Alice Wyman]

Related discussion: 
https://support.mozilla.org/forums/contributors/709893 
Escalation, have we now lost the ability to view only escalated questions ?

Comment 11

[Ricky Rosario [:rrosario, :r1cky]]

(In reply to Alice Wyman from comment #10)
> Related discussion: 
> https://support.mozilla.org/forums/contributors/709893 
> Escalation, have we now lost the ability to view only escalated questions ?

You can filter by only escalated if you add tagged=escalate to the URL:

https://support.mozilla.org/en-US/questions?tagged=escalate&escalated=1&show=all