977304 - Crash when clicking on attachment in Windows and Thunderbird safe mode

Status: RESOLVED INCOMPLETE

(Thunderbird :: Untriaged, defect)

Description

[Helmuth Joachim]

User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:27.0) Gecko/20100101 Firefox/27.0 (Beta/Release)
Build ID: 20140212131424

Steps to reproduce:

I got a mail with an attachment. The attachment is a Textmaker document, it has the extension '.tmd'. I clicked on the attachment name to open it (with Textmaker).


Actual results:

After a long time Thunderbird crashed.


Expected results:

A menu should be opened to ask me with which application I want to open it.

Comment 1

[Helmuth Joachim]

Attachment causing the problem can be downloaded from http://www.prodelphi.de/downloads/unbenant1.tmd

Comment 2

[Wayne Mery (:wsmwk)]

Please post your crash ID.
see https://support.mozilla.org/en-US/kb/mozilla-crash-reporter#w_viewing-crash-reports

Comment 3

[Helmuth Joachim]

I don't know what you mean by 'post your crash ID'. 
Do you mean the crash signature? 
As this is my first bugreport for Thunderbird the ID should be '1'.

Comment 4

[Wayne Mery (:wsmwk)]

Did you look at https://support.mozilla.org/en-US/kb/mozilla-crash-reporter#w_viewing-crash-reports ?  It describes both the format of a crash ID (what it looks like), and how to find it.

Comment 5

[Helmuth Joachim]

(In reply to Wayne Mery (:wsmwk) from comment #4)
> Did you look at
> https://support.mozilla.org/en-US/kb/mozilla-crash-reporter#w_viewing-crash-
> reports ?  It describes both the format of a crash ID (what it looks like),
> and how to find it.

I do NOT get such information described on the page that link points to. I just get a Windows message box
when I click on the attachment. I've made a screen shot and uploaded it to my web server. This is the
link to it:  http://www.prodelphi.de/downloads/TextmakerTMDattachment.jpg
I think it would be a good idea to download the other file (http://www.prodelphi.de/downloads/unbenant1.tmd)
and send it to your own address as attachment and look what happens.

Comment 6

[Wayne Mery (:wsmwk)]

I can't see anything at http://www.prodelphi.de/Downloads/TextmakerTMDattachment.jpg

Comment 7

[Helmuth Joachim]

Sorry, it should be:
http://www.prodelphi.de/downloads/ThunderbirdTMDattachment.jpg

Comment 8

[Wayne Mery (:wsmwk)]

I can't reproduce.

Can you reproduce by saving the attachment rather than opening it?

How about in safe mode? i.e.
Start *Windows'* safe mode with networking enabled - http://windows.microsoft.com/en-US/windows7/Start-your-computer-in-safe-mode
Still In Windows safe mode, start thunderbird in safe mode - http://support.mozillamessaging.com/en-US/kb/safe-mode

Does problem go away?

Comment 9

[Helmuth Joachim]

When I save the document and open it with Textmaker, there is no problem.
The problem also occurs in Windows and Thunderbird 'save mode'.
By the way: When I send an attachment with an extension Thunderbird does not know (e.g. XXX), Thunderbird
asks with which program to open it. This question is not asked when the extesion is 'tmd' (for
TextMakerDocument).
When I create a textfile with the editor 'Test.txt', rename it to 'Test.tmd' and send it and
when receiving clicking on the attachment, Thunderbird crashes (closed by Windows). This makes
clear: Thunderbird has problems when the extension is 'tmd'.

Comment 10

[Wayne Mery (:wsmwk)]

> will this bug ever be solved? 

I would hope so. But we still don't know what is causing it.

Please try version 31 by doing Help | About | update

Comment 11

[Helmuth Joachim]

Version 31 also has this problem.

Comment 12

[Wayne Mery (:wsmwk)]

everything at  http://www.prodelphi.de/ is gone