991169 - [e10s] dom.ipc.processCount > 1 crashes

Status: RESOLVED WORKSFORME

(Core :: IPC, defect)

Description

[Achwaq Khalid]

User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:31.0) Gecko/20100101 Firefox/31.0 (Beta/Release)
Build ID: 20140402030201

Steps to reproduce:

1 - enable E10S, then restart 

2 -browse to a website ( mostly ones with so many ads)

3 - click on a banner that will trigger a popup


Actual results:

Result: current page crashes


Expected results:

The Popup should be stopped! but according to this Bug (https://bugzilla.mozilla.org/show_bug.cgi?id=933462) th Pop-up blocker is not operational at this stade

Comment 1

[Valentin Gosu [:valentin] (he/him)]

Hi Achwaq,
Bug 933462 seems to have been fixed. Does the crash still happen with the latest Nightly?
Can you provide one website where you can reproduce this?

Comment 2

[Achwaq Khalid]

(In reply to Valentin Gosu [:valentin] from comment #1)
> Hi Achwaq,
> Bug 933462 seems to have been fixed. Does the crash still happen with the
> latest Nightly?
> Can you provide one website where you can reproduce this?

Hi Valentin

Just checked with today's build (20140411) unfortunately still occuring take for example Ebay, THepiratebay and so on....) but instead of a new popup anew blank tab is opened while the parent tab in some cases crash! let me know if you still more infos

Comment 3

[Blake Kaplan (:mrbkap) (inactive)]

Hi Achwaq,

I'm not quite sure what this bug is about. It sounds like there are a couple of problems:

* A crash after opening a popup window (as in, the browser stops working entirely)
* You get a tab instead of a new window (that's bug 989501)
* You get a popup/tab at all (but you clicked, so I wonder if you had a more aggressive popup blocker installed that might not be working because of e10s.

Can you clarify which of these problems you're seeing, or if I'm misunderstanding entirely? Thanks.

Comment 4

[Achwaq Khalid]

(In reply to Blake Kaplan (:mrbkap) from comment #3)
> Hi Achwaq,
> 
> I'm not quite sure what this bug is about. It sounds like there are a couple
> of problems:
> 
> * A crash after opening a popup window (as in, the browser stops working
> entirely)
> * You get a tab instead of a new window (that's bug 989501)
> * You get a popup/tab at all (but you clicked, so I wonder if you had a more
> aggressive popup blocker installed that might not be working because of e10s.
> 
> Can you clarify which of these problems you're seeing, or if I'm
> misunderstanding entirely? Thanks.

Hi Blake,

- actually i have no popup blocker installed as an addon, i'm just using the built-in one in firefox
- sometimes i get a popup (which is rare)and sometimes a new tab instead which really causes the parent tab to crash (the plugin-container)and if it happens a lot the main process (firefox.exe) will use high CPU====>freeze====> then crashes or i just i have to terminate it manually

I just want to add that i have the dom.ipc.ProcessCount set to 6 on a Core2Duo laptop (P8600 @ 2.4GHZ + 4GB of RAM and HWA enabled on a nvidia 9700M GT with the latest drivers)

let me know if you still need more infos,

Regards.

Comment 5

[Liz Henry (:lizzard) (relman/hg->git project)]

Achwaq,   Can you also go to about:crashes, then copy and paste any of the crash id numbers here, especially if you know they're crashes from this problem?  Thanks!

Comment 6

[Achwaq Khalid]

Hi Liz

Here is the recent list (the others are not e10s related since i had to switch it off)

bp-bb9e0f48-0e28-47d8-a109-bbbbc2140514	5/14/2014	1:47 PM
bp-777cbd4b-4643-4bbf-b44f-508202140514	5/14/2014	1:27 PM
bp-c4dddc1f-bb72-45d5-939d-336bc2140514 5/14/2014	12:42 PM

https://crash-stats.mozilla.com/report/index/c4dddc1f-bb72-45d5-939d-336bc2140514
https://crash-stats.mozilla.com/report/index/777cbd4b-4643-4bbf-b44f-508202140514
https://crash-stats.mozilla.com/report/index/bb9e0f48-0e28-47d8-a109-bbbbc2140514

let me know if you still need more infos

Comment 7

[Liz Henry (:lizzard) (relman/hg->git project)]

Achwaq, I will add the crash signatures to this bug!
But, I also tried to reproduce it, and couldn't.  

Can you try to see if you can reproduce the crash, with extensions off, i.e. in Firefox Safe mode? 

Thanks for the help in testing !

Comment 8

[Achwaq Khalid]

Yes Liz the issue is still reprodcuible even in safe mode and here is what i got:

117147c4-359c-4404-ad34-81e510e7c943	5/15/2014	10:12 PM

bp-ef78256f-8531-4785-8dab-f42442140515	5/15/2014	10:14 PM
bp-81ac3092-c0d1-4b10-b76f-8596f2140515	5/15/2014	10:13 PM
773e124e-9d42-426a-a4db-b1e2730070a2	5/15/2014	10:13 PM

https://crash-stats.mozilla.com/report/index/ef78256f-8531-4785-8dab-f42442140515

to rproduce it try this: go to www.thepiratebay.se>search for any query that involves checking a thumbnail on 3rd party website (which will trigger the "popup"/new tab>result= the opened tab is blank and the parent tab (on which you clicked the thumbnail link) crashes

I'm committed to give as much as i can! so don't hesitate to tell me if you still need more infos!

Cheers

Comment 9

[Achwaq Khalid]

A few recent ones:

1d459734-06a6-47b6-a83e-81018ba7f7ea	5/30/2014	2:42 PM
bp-04929051-b713-4d4b-b7c4-61d422140530	5/30/2014	2:41 PM
c01931c9-82b6-45e2-8ece-51267e0f1ac8	5/30/2014	12:28 AM
bp-92825b30-a789-4ad1-b9fb-38cff2140523	5/23/2014	11:16 PM
c40cb463-8cea-4726-8095-cdb0c3c67070	5/23/2014	4:23 PM
bp-36f60040-2c9c-47dc-a5d1-7311d2140523	5/23/2014	4:19 PM
a6a61cc3-40a6-4b1d-87c2-82d25ff48ead	5/23/2014	3:49 PM
daaec946-1736-4722-87f4-8cecea9411fc	5/23/2014	3:47 PM
bp-04bd936c-d441-468a-a4f5-23cf82140522	5/22/2014	10:05 PM
b6a8c0f8-af70-459d-8e5a-62c770db1570	5/22/2014	6:49 PM
bp-2efeab49-6d3c-4b56-816d-14d202140522	5/22/2014	2:05 AM
9e75eacc-2859-4394-88e6-f1b4d0120214	5/21/2014	10:06 PM
ae3cfa0c-35ba-4828-ad11-7412a304392b	5/21/2014	7:26 PM
bp-ef880c93-e1bb-400a-b5cf-388d02140521	5/21/2014	4:54 PM
bp-205bf760-301a-4ca3-81e5-a4c152140520	5/20/2014	1:41 PM
bp-19e089ec-7ebc-4912-ad29-ec2042140520	5/20/2014	1:34 PM
bp-6b03ff24-87b3-4a51-a1ab-bd07d2140520	5/20/2014	1:37 AM
bp-920d75e6-2e03-4efd-b5ff-172ea2140520	5/20/2014	1:28 AM

Comment 10

[Achwaq Khalid]

I'm sure now that the problem is likely to happen if you rise the dom.ipc,processCount from the default 1 value!

Comment 11

[Blake Kaplan (:mrbkap) (inactive)]

Ah-ha! Indeed, we do not yet support dom.ipc.processCount > 1 on desktop yet. I'm converting this bug to track that. Do note that, for the moment, we have our hands full with the dom.ipc.processCount == 1 setting, so we're not likely to make too much progress in the near-term. We will tackle this in the future, though.

Thanks a bunch for figuring this out and testing e10s.

Comment 12

[Achwaq Khalid]

Great!

Comment 13

[mithrandi]

Here's some crashes with a different signature, not sure if I should file a new bug or if these are already covered by one of the dependencies of this bug:

bp-c0b42630-8f1d-4a4a-ae24-0fe462141223
bp-045ba6eb-16ef-46c7-9258-3f9e92141223

Comment 14

[fredgido]

I tried using firefox with dom.ipc.processCount = 24 and it BSOD 4 times. The BSOD error was REFERENCE_BY_POINTER.
One crash happened when I clicked to open a tab, 2 while not touching firefox and other  while browsing. So I am not sure how it is repeatable but it will BSOD, maybe try moving tabs from window to window.

Comment 15

[Brad Lassey [:blassey] (use needinfo?)]

this is no longer true