1062408 - opening emails fails after moving an IMAP folder. error "error clearing message pane Source File: resource:///modules/errUtils.js", then errors in ClearMessagePane

Status: RESOLVED DUPLICATE of bug 1328814

(Thunderbird :: Folder and Message Lists, defect)

Description

[Gordon Duesburry]

User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:32.0) Gecko/20100101 Firefox/32.0
Build ID: 20140825202822

Steps to reproduce:

Move email from sent to a folder and then move that folder to anther folder and then you can not open another email.

Worked perfectly before Version 30 or 31

Errors

Timestamp: 9/3/2014 12:52:07 PM
Error: [Exception... "Component returned failure code: 0x80070057 (NS_ERROR_ILLEGAL_VALUE) [nsIDOMLocation.href]"  nsresult: "0x80070057 (NS_ERROR_ILLEGAL_VALUE)"  location: "JS frame :: chrome://messenger/content/msgMail3PaneWindow.js :: ClearMessagePane :: line 1103"  data: no]
Source File: resource:///modules/errUtils.js
Line: 96

--------------------------------

Timestamp: 9/3/2014 12:52:07 PM
Error: error clearing message pane
Source File: resource:///modules/errUtils.js
Line: 34

----------
Timestamp: 9/3/2014 12:52:07 PM
Error: [Exception... "Component returned failure code: 0x80070057 (NS_ERROR_ILLEGAL_VALUE) [nsIDOMLocation.href]"  nsresult: "0x80070057 (NS_ERROR_ILLEGAL_VALUE)"  location: "JS frame :: chrome://messenger/content/msgMail3PaneWindow.js :: ClearMessagePane :: line 1103"  data: no]
Source File: resource:///modules/errUtils.js
Line: 35

--------------

Timestamp: 9/3/2014 12:52:07 PM
Error: [Exception... "Component returned failure code: 0x80070057 (NS_ERROR_ILLEGAL_VALUE) [nsIDOMLocation.href]"  nsresult: "0x80070057 (NS_ERROR_ILLEGAL_VALUE)"  location: "JS frame :: chrome://messenger/content/msgMail3PaneWindow.js :: ClearMessagePane :: line 1103"  data: no]
Source File: resource:///modules/errUtils.js
Line: 96

----------


Timestamp: 9/3/2014 12:52:07 PM
Error: error clearing message pane
Source File: resource:///modules/errUtils.js
Line: 34

------------
Timestamp: 9/3/2014 12:52:07 PM
Error: [Exception... "Component returned failure code: 0x80070057 (NS_ERROR_ILLEGAL_VALUE) [nsIDOMLocation.href]"  nsresult: "0x80070057 (NS_ERROR_ILLEGAL_VALUE)"  location: "JS frame :: chrome://messenger/content/msgMail3PaneWindow.js :: ClearMessagePane :: line 1103"  data: no]
Source File: resource:///modules/errUtils.js
Line: 35

----------


Actual results:

Errors - and have to close and restart Thunderbird

Comment 1

[Gordon Duesburry]

I have Teamviewer if someone wants to have look and see how to reproduce the fault

Comment 2

[Gordon Duesburry]

My other computer that was using Thunderbird 28 worked perfectly until the weekend until I upgraded it too by mistake and it now does the same thing.


I have reloaded Windows 7 professorial thinking it was a Windows issue and when I reloaded Thunderbird it did the same thing.

I have also removed Thunderbird and reinstalled Ver 28 and it sill has the same problem.    

Hope that info helps

Comment 3

[Wayne Mery (:wsmwk)]

Version 28 was never publicly released.
Are you using betas?

Comment 4

[:aceman]

I can't reproduce this on TB34. I get a very long hang while the folder is dragged to another one. But once it finishes, everything seems to work fine, I can open other messages and folders.

Is there anything specific to be done before/between the 2 moves? Should the message be displayed (in the preview pane) before it is moved from Sent? Or something like that?

Comment 5

[Gordon Duesburry]

Can I show you.  Can you use Teamviwer?

Comment 6

[Gordon Duesburry]

I can reproduce this over and over again on 3 different computers now.

Comment 7

[Gordon Duesburry]

--- Comment #4 from :aceman <[e-mail]> 2014-09-04 06:39:26 PDT ---
I can't reproduce this on TB34. I get a very long hang while the folder is
dragged to another one. But once it finishes, everything seems to work fine, I
can open other messages and folders.

Is there anything specific to be done before/between the 2 moves? Should the
message be displayed (in the preview pane) before it is moved from Sent? Or
something like that?
=============================

Nothing SPECIAL has to be done.   I can reproduce it 50 times per day.   I have 100 of sub folders inside other sub folders.   After I move a folder I have to close Thunderbird and re launch it - Or go to View / Layout and change the lay out and then it will show the next email I click on.

Comment 8

[Gordon Duesburry]

No  I'm not using Betas copies.   May be it was Ver 29 that I reinstalled.   It was a Twenty something version.   No difference.

I would love to show someone if they want to log into my PC with Team Viewer. 

My email is is   [e-mail]  

-- 
Thank you
Gordon Duesburry  -  Owner

Hot Tub Covers Canada - www.hottubcoverscanada.ca
Email - [e-mail]

Sun Covers Canada - www.suncoverscanada.ca
Email - [e-mail]

Office 1-877-544-2683    Fax [phone]

Comment 9

[:aceman]

I can confirm I have seen the bug in operation via Team Viewer. It does happen but it is an IMAP account. I am not sure what would chrome://messenger/content/msgMail3PaneWindow.js :: ClearMessagePane fail as it seems it expects problems on IMAP and catches them:

  1091 function ClearMessagePane()
  1092 {
  1093   // hide the message header view AND the message pane...
  1094   HideMessageHeaderPane();
  1095   gMessageNotificationBar.clearMsgNotifications();
  1096   ClearPendingReadTimer();
  1097   try {
  1098     // This can fail because cloning imap URI's can fail if the username
  1099     // has been cleared by docshell/base/nsDefaultURIFixup.cpp.
  1100     let messagePane = GetMessagePaneFrame();
  1101     // If we don't do this check, no one else does and we do a non-trivial
  1102     // amount of work.  So do the check.
  1103     if (messagePane.location.href != "about:blank")
  1104       messagePane.location.href = "about:blank";
  1105   } catch(ex) {
  1106       logException(ex, false, "error clearing message pane");
  1107   }
  1108 }

It is strange that it would fail on getting the location.href of the messagePane.

The problem is fixed if View -> Layout is changed. But not when View->Folders mode is changed.

Squib, any idea why the message pane can get stuck? Even opening the message in a new tab doesn't work. Also, in this stuck mode, also the message context menu is broken, it shows all the possible items, not only the relevant ones. The hiding of the non-relevant menuitems doesn't work/probably is interrupted by an exception which doesn't get into the error console.

Comment 10

[Jim Porter (:squib)]

Off the top of my head, I don't know. If this is a regression, could we find a regression window? That'd help narrow things down.

Comment 14

[Jim Porter (:squib)]

There's no need to repeatedly comment on this bug. The Thunderbird developers have seen it. However, that doesn't mean that we we're working on a fix; I'm not even sure what's broken.

Comment 15

[Wayne Mery (:wsmwk)]

I use daily (nightly) 24x7 and today is the first time I've seen this. OTOH, I don't delete folders very often these days. But it is fairly reproducible.

Aceman, do you want a regression range?  If so Gordon sounds anxious to help. (I'm not in a position to regression hunt just now)

Comment 16

[:aceman]

(In reply to Wayne Mery (:wsmwk) from comment #15)
> Aceman, do you want a regression range?  If so Gordon sounds anxious to
> help. (I'm not in a position to regression hunt just now)
Looks like this could help.

Comment 17

[Wayne Mery (:wsmwk)]

hmm, Gordon's account is disabled.

Comment 19

[Wayne Mery (:wsmwk)]

As noted in bug 1083994, you'll want to bisect the range of nightly builds (comm-central directories) between
https://archive.mozilla.org/pub/thunderbird/nightly/2013/06/2013-06-25-03-12-45-comm-central/
and
https://archive.mozilla.org/pub/thunderbird/nightly/2014/04/2014-04-29-03-02-01-comm-central/

Comment 20

[Wayne Mery (:wsmwk)]

On 11/17/2015 3:26 PM, Richard Kuipers wrote:
> Is there anything you need from me in this regards?

Bisecting involves 
0. Backup your Thunderbird profile to protect your data
1. pick the midpoint (M) between a build (A) that is known to work, and a build (Z) that is known to not work
2. install and test build (M). 
3. repeat #1 and #2, picking a new midpoint, until you have a one-day date range indentified where build on date N works and build on date N+1-day fails

Then post your results in the bug.

Comment 21

[Onno Ekker [:nONoNonO UTC+1]]

(In reply to Wayne Mery (:wsmwk, use Needinfo for questions) from comment #20)
> On 11/17/2015 3:26 PM, Richard Kuipers wrote:
> > Is there anything you need from me in this regards?
> 
> Bisecting involves 
> 0. Backup your Thunderbird profile to protect your data
> 1. pick the midpoint (M) between a build (A) that is known to work, and a
> build (Z) that is known to not work
> 2. install and test build (M). 
> 3. repeat #1 and #2, picking a new midpoint, until you have a one-day date
> range indentified where build on date N works and build on date N+1-day fails
> 
> Then post your results in the bug.

You can ease the process of bisecting using Moz Regression tool. More info here:
https://developer.mozilla.org/en-US/docs/Mozilla/Projects/Mozmill/How_to_do_regression_testing

And download the mozregression tool here:
https://github.com/mozilla/mozregression

Comment 22

[Wayne Mery (:wsmwk)]

I just encountered this again. 
Error: error clearing message pane
Source File: resource:///modules/errUtils.js
Line: 34
Error: [Exception... "Illegal value"  nsresult: "0x80070057 (NS_ERROR_ILLEGAL_VALUE)"  location: "JS frame :: chrome://messenger/content/msgMail3PaneWindow.js :: ClearMessagePane :: line 1093"  data: no]
Source File: resource:///modules/errUtils.js


bug 1120361 reports a similar issue.

Comment 23

[:aceman]

I can reproduce the error message after renaming a folder.

Comment 24

[Matthias Dahl]

I am seeing this too w/ TB 45.5.1 (on Linux, Gentoo x86_64) after moving folders to Trash. Either I restart TB or a switch layout back and forth, otherwise I cannot open a single mail again in any folder and get the above mentioned error msgs in my log.

Comment 27

[WADA:World Anti-bad-Duping Agency]

Cause of problem was found at last, and bug 1328814 was opened.