Closed Bug 1135247 Opened 8 years ago Closed 7 years ago
[e10s] Spinner of death opening Firefox through Remote Desktop (RDP)
STR 1. On Windows 7, make sure Nightly is closed. 2. Remote Desktop into machine from another system. 3. Open Nightly. Expected results: 1. Nightly start page appears. 2. if I add a tab and ype in the URL then that page appears to. 3. I can resize window without incident. Actual result: 1. Nightly start page is an entirely blank page and nothing happens. 2. I open an new tab and enter the URL and I get the giant spinner of death indefinitely. Tabbing back to Nightly start page shows a spinner there too now. 3. Several other URLs like google.com seem to work, but even on these working pages, if I resize the browser window then I get the spinner there as well indefinitely. Workarounds (either of these work): A. Open a New non-e10s window => everything works. B. In STR step 1, open Nightly *first* and then Remote Desktop => works. This is likely the same problem as Bug 1130788, since I can reproduce that one consistently with these STRs, but I decided to file a separate bug since my symtpoms are more severe and contained to RDP for me. I can hardly use Firefox at all this way.
I forgot another Workaround: C. Hold SHIFT to open Nightly in Safe Mode. But this may be a red herring, as it looks like e10s is not enabled in safe mode (tabs are not underlined, even though "Enabled E10S (multi-process)" is checked)? I'm able to reproduce this with a new profile (although I seem to have a confounding number of plugins even by default. Ugh wish that were simpler to nuke a lot of that) I should also mention this is a fresh pull off of m-c today.
(In reply to Jan-Ivar Bruaroey [:jib] from comment #1) > But this may be a red herring, as it looks like e10s is not enabled in safe > mode (tabs are not underlined, even though "Enabled E10S (multi-process)" > is checked)? Yes, e10s is disabled in safe mode.
(In reply to Jan-Ivar Bruaroey [:jib] from comment #0) > This is likely the same problem as Bug 1130788, since I can reproduce that > one consistently with these STRs, but I decided to file a separate bug since > my symtpoms are more severe and contained to RDP for me. I can hardly use > Firefox at all this way. Are you using BasicLayers with RDP? I assume so, as there probably isn't any hardware acceleration available. If it's Basic without OMTC then I'd expect e10s to not work.
Never mind, just saw your about:support attachment and it is using OMTC.
I worry we'll shed windows developers once this goes to Firefox Developer Edition... Remote Desktop is sort of a thing.
Severity: normal → critical
I just tested connecting from Win7 to Win8 using RDP and I don't see any issues. Graphics -------- Adapter Description: RDPUDD Chained DD Adapter Description (GPU #2): Intel(R) HD Graphics 4000 Adapter Drivers: RDPUDD Adapter Drivers (GPU #2): igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32 Adapter RAM: Unknown Adapter RAM (GPU #2): Unknown Device ID: 0x0000 Device ID (GPU #2): 0x0166 Direct2D Enabled: Blocked for your graphics card because of unresolved driver issues. DirectWrite Enabled: false (6.3.9600.17415) Driver Date (GPU #2): 3-7-2014 Driver Version (GPU #2): 10.18.10.3496 GPU #2 Active: false GPU Accelerated Windows: 1/1 Direct3D 11 WARP (OMTC) Subsys ID: 00000000 Subsys ID (GPU #2): 01661414 Vendor ID: 0x0000 Vendor ID (GPU #2): 0x8086 WebGL Renderer: Blocked for your graphics card because of unresolved driver issues. windowLayerManagerRemote: true AzureCanvasBackend: skia AzureContentBackend: cairo AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0 Juan, can QE folks give us some help here? We're looking for rendering issues in Nightly when connecting via RDP. A Win7 -> Win7 connection needs testing, I've tried Win7 -> Win8.
(In reply to Jim Mathies [:jimm] from comment #6) > I just tested connecting from Win7 to Win8 using RDP and I don't see any > issues. > ... > > > Juan, can QE folks give us some help here? We're looking for rendering > issues in Nightly when connecting via RDP. A Win7 -> Win7 connection needs > testing, I've tried Win7 -> Win8. Win8.1 -> Win7: I haven't been able to reproduce the problem yet, but I will report back shortly after testing on a few machines with different types of graphics cards configurations, and by going Win7 -> Win7 as well.
I have been able to reproduce this reliably now on three machines, with slightly different flavors of Win7 and different graphics cards. Jim, please ping me for machine credentials so you can connect remotely to them.
I can reproduce locally now. The RDP connection must be to Win7, from Win7 or Win8.
8 years ago
See Also: → 1134704
Looks like you're able to reproduce it, which is great. FWIW I was remoting in from OSX -> Win7 with Remote Desktop Connection.
And I can reproduce it from Linux -> Juan's machine using rdesktop. I couldn't reproduce RDPing to the Toronto Windows RDP dev machine which runs Windows Server 2012 though.
Summary: [e10s] Spinner of death opening Firefox through Remote Desktop → [e10s] Spinner of death opening Firefox through Remote Desktop (RDP)
Can you flip the layers.prefer-d3d9 pref to true and let me know if that causes the pages to start rendering properly?
That fixes it.
Status: NEW → RESOLVED
Closed: 7 years ago
Resolution: --- → DUPLICATE
Duplicate of bug: 1147728
You need to log in before you can comment on or make changes to this bug.