Closed
Bug 1199957
Opened 9 years ago
Closed 9 years ago
Thunderbird on Mac hangs when loading content from the Web
Categories
(MailNews Core :: Backend, defect)
Tracking
(thunderbird42+ fixed, thunderbird43+ fixed, thunderbird44+ fixed, thunderbird_esr38 unaffected)
RESOLVED
FIXED
People
(Reporter: mxn, Assigned: ishikawa)
References
Details
(Keywords: hang, regression, Whiteboard: [regression:TB42][blocking TB42.0b1])
Attachments
(2 files)
User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.10; rv:42.0) Gecko/20100101 Firefox/42.0 Build ID: 20150828004008 Steps to reproduce: Earlybird hangs indefinitely after a few minutes of usage, typically after opening a Web feed folder, loading an image from the Web inside a Web feed folder, or even just allowing all the Web feed site icons to load. Sometimes, as in the attached sample, the hang occurs even before my IMAP accounts have finished fetching new messages. Sometimes, I can work around the hang by scrolling quickly past the Web feeds in my folder list, but I would like to be able to read my feeds again. I’ve been seeing this in Earlybird 42.0a2 build 20150828004004 (and in about a week’s worth of builds prior to that) on OS X 10.10.5.
Reporter | ||
Comment 1•9 years ago
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Reporter | ||
Comment 3•9 years ago
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Yes. :-) The issue doesn’t seem to be limited to RSS feeds; they just happen to trigger the issue faster, because I have lots of RSS feed folders.
Flags: needinfo?(mxn)
Reporter | ||
Comment 4•9 years ago
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One feed that consistently triggers the hang is <http://blog.wikimedia.org/feed/>. I usually see a spike in CPU usage leading up to this hang. At that point, attempting to upgrade Earlybird via the About box leads to this crash: <https://crash-stats.mozilla.com/report/index/3a073d0b-3c94-4cb3-be50-604682150907> I did recently re-enable the “Allow Spotlight to index messages” preference in Advanced preferences. After disabling that preference, I’m once again able to view items from the Wikimedia Blog RSS feed without hanging. So it may have something to do with that setting.
Reporter | ||
Updated•9 years ago
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Reporter | ||
Comment 5•9 years ago
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The CPU spike, hang, and subsequent crash on quit is much less common with Spotlight indexing turned off. I noticed that there’s always a stalled indexing activity in the Activity Manager, under the account “null”. Judging from the number of total messages to index, the indexing activity is from a different account each time. I do have an IMAP account with an absurdly large number of messages in one folder (on the order of tens of thousands). However, this folder wasn’t causing problems until recently.
Updated•9 years ago
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Severity: normal → critical
Whiteboard: [regression:TB??]
Comment 6•9 years ago
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channel related? irc: [Fallen] I remember we had to do some changes to how channels are created, I think it was aceman who patched it
Status: UNCONFIRMED → NEW
status-thunderbird42:
--- → affected
tracking-thunderbird42:
--- → ?
Component: Untriaged → Backend
Ever confirmed: true
Flags: needinfo?(acelists)
Product: Thunderbird → MailNews Core
Yeah, I tried tried something with the channels, but I think I backed off (and some are still open) as I do not yet understand how they work.
Flags: needinfo?(acelists)
Updated•9 years ago
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Whiteboard: [regression:TB??] → [regression:TB??][blocking TB42.0b1]
Comment 8•9 years ago
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(In reply to Minh Nguyen from comment #5) > The CPU spike, hang, and subsequent crash on quit is much less common with > Spotlight indexing turned off. I noticed that there’s always a stalled > indexing activity in the Activity Manager, under the account “null”. Judging > from the number of total messages to index, the indexing activity is from a > different account each time. I do have an IMAP account with an absurdly > large number of messages in one folder (on the order of tens of thousands). > However, this folder wasn’t causing problems until recently. Confirming the "hang" and CPU spike problem on Mac OS X 10.10.5 for TB 42.0b1 and Earlybird 42.0a2 in new profiles when reading RSS feeds. I don't notice a relation with Spotlight or the number of messages in IMAP account since Spotlight indexing TB is turned off by default and my IMAP accounts only contains few messages.
Comment 9•9 years ago
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I had the feeling this was happening when reading lots of emails in succession (doesn't only happen in newsgroups for me). When it starts to hang, the email is not yet displayed and I see "Connecting to xxx..." in the status bar.
Comment 10•9 years ago
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Phillips pastebin + 105 thread_start (in libsystem_pthread.dylib) + 13 [0x7fff8d6a63ed] + ! 105 _pthread_start (in libsystem_pthread.dylib) + 176 [0x7fff8d6a8fd7] + ! 105 _pthread_body (in libsystem_pthread.dylib) + 131 [0x7fff8d6a905a] + ! 105 PR_GetThreadName (in libnss3.dylib) + 440 [0x100701dc8] + ! 105 XRE_AddJarManifestLocation (in XUL) + 42963 [0x101c05003] + ! 105 mozilla::LoadInfo::RedirectChain() (in XUL) + 2153052 [0x101e69c7c] + ! 105 mozilla::LoadInfo::RedirectChain() (in XUL) + 2301929 [0x101e8e209] + ! 105 NS_UTF16ToCString (in XUL) + 46677 [0x101c29ea5] + ! 105 XRE_AddJarManifestLocation (in XUL) + 47152 [0x101c06060] + ! 105 mozilla::LoadInfo::RedirectChain() (in XUL) + 904244 [0x101d38e54] + ! 105 mozilla::LoadInfo::RedirectChain() (in XUL) + 643303 [0x101cf9307] + ! 105 mozilla::LoadInfo::RedirectChain() (in XUL) + 635878 [0x101cf7606] + ! 105 mozilla::LoadInfo::RedirectChain() (in XUL) + 631800 [0x101cf6618] + ! 105 mozilla::LoadInfo::RedirectChain() (in XUL) + 632914 [0x101cf6a72] + ! 105 mozilla::LoadInfo::RedirectChain() (in XUL) + 636296 [0x101cf77a8] + ! 105 mozilla::LoadInfo::RedirectChain() (in XUL) + 637195 [0x101cf7b2b] + ! 105 mozilla::LoadInfo::RedirectChain() (in XUL) + 650030 [0x101cfad4e] + ! 87 mozilla::LoadInfo::RedirectChain() (in XUL) + 649421 [0x101cfaaed] + ! : 31 nsXPTCStubBase::Stub249() (in XUL) + 37426 [0x101c19622] + ! : | 31 NS_UnregisterXPCOMExitRoutine (in XUL) + 68,30,... [0x101c1a044,0x101c1a01e,...] + ! : 27 nsXPTCStubBase::Stub249() (in XUL) + 37452 [0x101c1963c] + ! : | 19 PR_Select (in libnss3.dylib) + 8123,8112,... [0x1006ff32b,0x1006ff320,...] + ! : | 4 PR_Select (in libnss3.dylib) + 8128 [0x1006ff330] + ! : | + 4 __error (in libsystem_kernel.dylib) + 9,12 [0x7fff8c89fc46,0x7fff8c89fc49] + ! : | 2 PR_Select (in libnss3.dylib) + 8057 [0x1006ff2e9] + ! : | + 2 PR_GetCurrentThread (in libnss3.dylib) + 213,0 [0x100700ed5,0x100700e00] + ! : | 2 PR_Select (in libnss3.dylib) + 8120 [0x1006ff328] + ! : | 2 read (in libsystem_kernel.dylib) + 20 [0x7fff8c8a568c] + ! : 18 nsXPTCStubBase::Stub249() (in XUL) + 37454,37458,... [0x101c1963e,0x101c19642,...] + ! : 9 PR_Read (in libnss3.dylib) + 0,3,... [0x1006e4b50,0x1006e4b53,...] + ! : 1 PR_Select (in libnss3.dylib) + 8271 [0x1006ff3bf] + ! : 1 nsXPTCStubBase::Stub249() (in XUL) + 37466 [0x101c1964a] + ! : 1 NS_UnregisterXPCOMExitRoutine (in XUL) + 384 [0x101c1a180] + ! 18 mozilla::LoadInfo::RedirectChain() (in XUL) + 649423,649425,... [0x101cfaaef,0x101cfaaf1,...] + 6 DYLD-STUB$$__error (in libnss3.dylib) + 0 [0x100702a5a] + 3 DYLD-STUB$$PR_Read (in XUL) + 0 [0x1048587fc] + 1 DYLD-STUB$$pthread_getspecific (in libnss3.dylib) + 0 [0x100702d36] + 1 DYLD-STUB$$read (in libnss3.dylib) + 0 [0x100702db4] + 1 PR_GetCurrentThread (in libnss3.dylib) + 221 [0x100700edd] + 1 PR_Select (in libnss3.dylib) + 8275 [0x1006ff3c3]
Comment 11•9 years ago
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regression test request to those of you who can reproduce an issue ... Does problem NOT happen with https://archive.mozilla.org/pub/thunderbird/nightly/2015/07/2015-07-13-03-02-07-comm-central/ and DOES happen with https://archive.mozilla.org/pub/thunderbird/nightly/2015/07/2015-07-22-03-02-08-comm-central/ If so, is problem related to these which landed in version 42? * Bug 1185583 - Thunderbird broken by mozilla-central Bug 1143922 (landed on comm-central 2015-07-21) * Bug 1143922 - Add AsyncOpen2 to nsIChannel and perform security checks when opening a channel (landed and stuck on 2015-07-20) And if so, why are we not seeing more users having the problem?
Severity: critical → enhancement
Updated•9 years ago
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Severity: enhancement → critical
Comment 12•9 years ago
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(In reply to Wayne Mery (:wsmwk, use Needinfo for questions) from comment #11) > regression test request to those of you who can reproduce an issue ... > > Does problem NOT happen with > https://archive.mozilla.org/pub/thunderbird/nightly/2015/07/2015-07-13-03-02- > 07-comm-central/ > and DOES happen with > https://archive.mozilla.org/pub/thunderbird/nightly/2015/07/2015-07-22-03-02- > 08-comm-central/ > > If so, is problem related to these which landed in version 42? > * Bug 1185583 - Thunderbird broken by mozilla-central Bug 1143922 (landed on > comm-central 2015-07-21) > * Bug 1143922 - Add AsyncOpen2 to nsIChannel and perform security checks > when opening a channel (landed and stuck on 2015-07-20) > > And if so, why are we not seeing more users having the problem? It does NOT happen with with > https://archive.mozilla.org/pub/thunderbird/nightly/2015/07/2015-07-13-03-02- > 07-comm-central/ It DOES happen with > https://archive.mozilla.org/pub/thunderbird/nightly/2015/07/2015-07-22-03-02- > 08-comm-central/ Maybe only few Mac users are testing beta versions AND reading RSS feeds? I never read RSS feeds in TB before getting involved in beta testing...
Comment 13•9 years ago
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(In reply to Eckard Berberich from comment #12) > It does NOT happen with with > > https://archive.mozilla.org/pub/thunderbird/nightly/2015/07/2015-07-13-03-02- > > 07-comm-central/ > > It DOES happen with > > https://archive.mozilla.org/pub/thunderbird/nightly/2015/07/2015-07-22-03-02- > > 08-comm-central/ I can confirm this, same for me on OS X 10.11.1. First build works normal. Second build freezes first after I tried to install an Add-On (and now it freezes everytime I open the Add-On manager).
Comment 14•9 years ago
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(In reply to Nomis101 from comment #13) > I can confirm this, same for me on OS X 10.11.1. First build works normal. > Second build freezes first after I tried to install an Add-On (and now it > freezes everytime I open the Add-On manager). For the problem of freezing when opening the Add-ons manager I created a separate bug report: https://bugzilla.mozilla.org/show_bug.cgi?id=1208090
Comment 15•9 years ago
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https://bugzilla.mozilla.org/show_bug.cgi?id=1170646#c20 fits the regression range and some technical input here https://bugzilla.mozilla.org/show_bug.cgi?id=1204381#c13 Maybe someone could do a local build with that patch backed out to confirm Perhaps there is something inconsistent with the Mac file system that needs to be adjusted.
Comment 16•9 years ago
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(In reply to Joe Sabash [:JoeS1] from comment #15) > Maybe someone could do a local build with that patch backed out to confirm I'm currently trying this, build finishes in a minute...
Comment 17•9 years ago
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(In reply to Nomis101 from comment #16) > (In reply to Joe Sabash [:JoeS1] from comment #15) > > Maybe someone could do a local build with that patch backed out to confirm > > > I'm currently trying this, build finishes in a minute... A TB 42b build without this patch works better for me, related to the freeze issue.
Comment 18•9 years ago
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(In reply to Nomis101 from comment #17) > (In reply to Nomis101 from comment #16) > > (In reply to Joe Sabash [:JoeS1] from comment #15) > > > Maybe someone could do a local build with that patch backed out to confirm > > > > > > I'm currently trying this, build finishes in a minute... > > A TB 42b build without this patch works better for me, related to the freeze > issue. On the other hand, the build does also work without any freeze if I not back out this patch. I'm confused! I also had to include this patch to make it build without any error: http://hg.mozilla.org/mozilla-central/rev/d63692ee5330 But I don't think this is relevant here.
Comment 19•9 years ago
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(In reply to Nomis101 from comment #18) > (In reply to Nomis101 from comment #17) > > (In reply to Nomis101 from comment #16) > > > (In reply to Joe Sabash [:JoeS1] from comment #15) > > > > Maybe someone could do a local build with that patch backed out to confirm > > > > > > > > > I'm currently trying this, build finishes in a minute... > > > > A TB 42b build without this patch works better for me, related to the freeze > > issue. > > On the other hand, the build does also work without any freeze if I not back > out this patch. I'm confused! > I also had to include this patch to make it build without any error: > http://hg.mozilla.org/mozilla-central/rev/d63692ee5330 > But I don't think this is relevant here. Because TB 42 (and FF 42 too) is building with 10.7 SDK, I also switched back to 10.7 SDK and now I can reproduce the freeze with my local build. :-) Now I will back out this patch, to see if this will fix it.
Comment 20•9 years ago
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I can confirm, that backing out the patch Joe suggested in #15 will reproducible fix the freeze in a local build.
Comment 21•9 years ago
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(In reply to Nomis101 from comment #20) > I can confirm, that backing out the patch Joe suggested in #15 will > reproducible fix the freeze in a local build. Thanks very much Nomis for all your hard work Now we need an action plan
Comment 22•9 years ago
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Chiaka, thoughts? This is blocking our release of beta 42
Assignee: nobody → ishikawa
Flags: needinfo?(ishikawa)
Keywords: regressionwindow-wanted
Whiteboard: [regression:TB??][blocking TB42.0b1] → [regression:TB42][blocking TB42.0b1]
Updated•9 years ago
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Comment 23•9 years ago
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This also affects the new account provisioner: after selecting an email address, a web content tab opens in which the provider offer is to be displayed. This often hangs now.
Comment 24•9 years ago
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I have r+ to backout the suspect patch from bug 1170646, trying to get that backout landed now. Then we'll go for aurora and beta approvals.
Updated•9 years ago
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See Also: → mail-cache2
Comment 25•9 years ago
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(In reply to aleth [:aleth] from comment #23) > This also affects the new account provisioner: after selecting an email > address, a web content tab opens in which the provider offer is to be > displayed. This often hangs now. Now the problematic patch has been backed out on m-c, this issue seems to be fixed. Furthermore, if I run the corresponding mozmill test locally with a fresh c-c build, it now passes locally too.
Comment 27•9 years ago
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The patch for 1170646 has now been backed out on mozilla-beta, mozilla-aurora, and mozilla-central. I'm going to mark this bug as fixed as well, but it would be good to verify when the next beta comes out.
status-thunderbird43:
--- → fixed
status-thunderbird44:
--- → fixed
tracking-thunderbird43:
--- → +
tracking-thunderbird44:
--- → +
Comment 28•9 years ago
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This bug was fixed by the backout of the patches for bug 1170646.
Status: NEW → RESOLVED
Closed: 9 years ago
Resolution: --- → FIXED
Version: 42 → 44
Updated•9 years ago
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OS: Unspecified → Mac OS X
Summary: Thunderbird hangs when loading content from the Web → Thunderbird on Mac hangs when loading content from the Web
Assignee | ||
Comment 30•9 years ago
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(In reply to Wayne Mery (:wsmwk, use Needinfo for questions) from comment #22) > Chiaka, thoughts? > This is blocking our release of beta 42 Sorry I could not respond. I had a serious hardware problem caused initially by UPS failure which may have caused other hardware parts failure (I did not realize the latter problems initially until external hardware enclosure that hosted my disk drives started to behave funnily. I am still recovering the issues and so could not monitor the web pages easily (not to mention followed all the e-mails.) Sorry about this period of silence. Yet, I am surprised that the problem existed with the Mac library. (It seems that Mac library overload the read function in an unexpected manner. I need to figure out how to make the original patch more robust in the face of such environmental change: the original patch was meant to protect us from reading profile data, etc. from remote drive (remote file system). Let me investigate this issue in more detail once my hardware comes back on-line fully.).
Flags: needinfo?(ishikawa)
Assignee | ||
Comment 31•9 years ago
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Just a quick note: - while (remaining > 0) { - n = PR_Read(fd, start, remaining); - if (n < 0) { - if( (len - remaining) == 0 ) // no octet is ever read - return -1; - break; - } else { It seems that I need to change if (n < 0) to if (n <= 0) in the affected patch to correct the problem on the Mac: However, I have a feeling that there may be subtle semantic issue that was missed in the implementation of PR library (especially in PR_Read implementation on the Mac). Otherwise, I can't explain the non-issue on Windows and Linux build. But again, I am sorry it has to wait until my hardware issues are resolved complete so that I can run local build :-(
Comment 33•6 years ago
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The bug I am having has identical symptoms but on current 58.8.0, ie. connections hanging with "Connecting ..". Circumstances are different, I only do email, however, I have large folders, with tens of thousands of emails. It seems that thunderbird keeps opening new connections all the time, and connections hang for whatever reason. If a connection is through ssh tunnel, I see connection being opened in ssh (with verbose mode), but thunderbird just sits in "Connecting". This makes thunderbird pretty unusable in Mac. This does not happen in FreeBSD, nor there is any of the slowness and waits in FreeBSD. The accounts are same, so this is likely mac related, not related to the number of emails or folder sizes. There is a patch for older version of thunderbird, could this bug have crept back in? The problem started around 5x. Note that all connections hang, including "checking for updates" in About, it just loops endlessly.
Assignee | ||
Comment 34•6 years ago
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Mac SDK version changed?
Comment 35•6 years ago
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I did read recently that MACOSX_DEPLOYMENT_TARGET now defaults to 10.9
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Description
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