1260426 - Autophone - nexus-s-3 network disconnection

Status: RESOLVED FIXED

(Infrastructure & Operations Graveyard :: NetOps: Office Wireless, task)

Description

[Bob Clary [:bc] (inactive)]

Attachment: dumpsys wifi

nexus-s-3 lost its network connection last evening. It began approximately 5:39 PM. The system kept attempting to recover however was unable to do so. Rebooting does not help. The wpa_supplicant.conf file seems ok.

# ifconfig eth0
eth0: Cannot assign requested address

Comment 1

[Bob Clary [:bc] (inactive)]

Attachment: dumpsys wifi nexus-6p-6.txt

van, nexus-6p-6 is now acting up. Should I file separate bugs for each device?

ifconfig wlan0
wlan0     Link encap:Ethernet  HWaddr 00:9A:CD:B8:3C:F9
          UP BROADCAST MULTICAST  MTU:1500  Metric:1
          RX packets:1 errors:0 dropped:0 overruns:0 frame:0 
          TX packets:1 errors:0 dropped:0 overruns:0 carrier:0 
          collisions:0 txqueuelen:1000 
          RX bytes:121 TX bytes:135

Comment 2

[Van Le [:van]]

nexus-s-3 wouldn't authenticate. should be working now. splunk shows only 4% retransmit for 2.4ghz which isn't terribly bad.

4.07% 	
<156>timestamp10.252.0.30 DOT1X_AAA_ERR: Excessive retransmits; client: last-resort; mac: 78:d6:f0:8b:38:67; ssid: ateam; AP 5230/1 



>van, nexus-6p-6 is now acting up. Should I file separate bugs for each device?

yes, please do for tracking purposes. it looks like nexus-6p-6 is bad. it's on some type of weird reboot loop where it'll stay powered on for about 1 minute then reboots itself. the device is fully charged. please open a bug for 6p-6 and let me know if we can RMA or replace this device.

Comment 3

[Bob Clary [:bc] (inactive)]

Thanks.

Filed bug 1260533 for the nexus-6p-6. As I noted in that bug, the rebooting was Autophone attempting to recover by restoring a known good copy of wpa_supplicant.conf. I've disabled the device temporarily so it will no longer attempt to run tests or recover by rebooting.