1270804 - symbol api is slow, almost unreachbale

Status: RESOLVED DUPLICATE of bug 1244589

(Infrastructure & Operations Graveyard :: WebOps: Other, task)

Description

[Ludovic Hirlimann [:Usul]]

<mayhemer> symbolapi.mozilla.org is down, can I turn to someone here with that issue?
<Tomcat|sheriffduty> Usul: ^
<mayhemer> according http://status.aws.amazon.com/ everything is up...
<mayhemer> I'm located in prague, trying via ADSL and also LTE (mobile), both ping and http time out
<mayhemer> Usul: ping ^
* aselagea|buildduty is now known as aselagea|lunch
* sepokroce_ has quit (Ping timeout: 121 seconds)
* madalina ([e-mail]) has joined
* agibson is now known as agibson|afk
 mayhemer madalina Mandy markco_ marksc mars Matti_away mbest mbrandt mconley mcote|afk melissa melissacloud mhoye michal` michielbdejong miles mjeffries mkaply mkohler mostlygeek mpoessy mpressman mreavy mrrrgn mtabara|bbl muffinresearch 
 mayhemer madalina Mandy markco_ marksc mars Matti_away 
<Usul> mayhemer: yes
<Usul> mayhemer: slow to load for me
 Tomcat|sheriffduty tad tanner tasos tcsc teoli Tew TheOne timdream timeless tofumatt Tomcat|cloud Tony_6 Topal tristan 
<Usul> Tomcat|sheriffduty: is it reachable for you ?
<Usul> mayhemer: file a bug please I belive socorro is the best place for that
<Usul> very slow for me.
<Usul> I'll find who to page
<Usul> mayhemer: ?
<Tomcat|sheriffduty> Usul: very very slow
<Usul> agreed
<Tomcat|sheriffduty> currently its waiting
<mayhemer> Usul: it's a server primarily used by Gecko Profiler
<Usul> yeah for me it's still in scl3 not aws
<Usul> so I'll have to poke around and I'll need a bug for that
 mayhemer madalina Mandy markco_ marksc mars Matti_away 
<Usul> mayhemer: can you file a bug ?
<Usul> infra:moc:problems ?
<mayhemer> Usul: all my pings to both IPs the name resolves to (tried also asw dns servers) just times out
<Usul> it's not loading.
<Usul> I'll file the bug
<mayhemer> Usul: can you give the exact component?
<mayhemer> Usul: ok

trying to laod from home doesn't load.

https://mana.mozilla.org/wiki/display/websites/symbolapi.mozilla.org says webops but I doubt.

Comment 1

[Ludovic Hirlimann [:Usul]]

So I went to #webops and used the escalation command.
After 5 minutes I created an inicdent in PD and assigned it to webops team.

I also poked in #EE and #breakpad.

Comment 2

[Ludovic Hirlimann [:Usul]]

Can you guys have a look and alos update the docs so we know who to annoy when this happens next time.

Comment 4

[Robert Helmer [:rhelmer]]

I restarted this in bug 1244589 - is it working better now?

I have left that bug open to investigate why it is hanging and stop it from doing so.

Comment 5

[Honza Bambas (:mayhemer)]

Guys, this starts to be a blocker for me.  I'm currently developing an extension to Gecko Profiler and this makes it mostly impossible.

Also I need to give a demo on my work.  Can't do that with the server at this state.

Thanks.

(In reply to Robert Helmer [:rhelmer] from comment #4)
> I restarted this in bug 1244589 - is it working better now?
> 
> I have left that bug open to investigate why it is hanging and stop it from
> doing so.

Right now it's down for me.

Comment 6

[Eric Ziegenhorn :ericz]

symbolapi is known to have some issues, closing this as dupe of 1244589.