Incorrect "help button" links within reorg, when clicking on the update help button, you are sent to outdated support pages.

RESOLVED WORKSFORME

Status

()

Firefox
Preferences
P1
normal
RESOLVED WORKSFORME
5 months ago
3 months ago

People

(Reporter: manotejmeka, Unassigned)

Tracking

(Blocks: 1 bug)

55 Branch
Firefox 55
Points:
---
Bug Flags:
qe-verify +

Firefox Tracking Flags

(firefox52 unaffected, firefox53 unaffected, firefox54 unaffected, firefox55 affected)

Details

Comment hidden (empty)
(Reporter)

Updated

5 months ago
Summary: Incorrect "help button" links within reorg → Incorrect "help button" links within reorg, when clicking on the update help button, you are sent to outdated support pages.

Updated

5 months ago
Component: Preferences: Backend → Preferences
Product: Core → Firefox

Updated

5 months ago
Blocks: 1324168

Comment 1

5 months ago
What is the "reorg"? How to reproduce? Depends on bug 1337562?
Flags: needinfo?(manotejmeka)
(Reporter)

Comment 2

4 months ago
The reorg is https://bugzilla.mozilla.org/show_bug.cgi?id=1335907. The about:preferences UI/UX has changed.
Currently the bug changes have been auto landed and are in the tree (nightly). If you navigate to about:preferences and as you click on each pane like "General","Update"... the corresponding help buttons for those panes are incorrect. They are redirected to incorrect help pages.
Flags: needinfo?(manotejmeka) → needinfo?(yfdyh000)

Updated

4 months ago
Status: UNCONFIRMED → NEW
status-firefox52: --- → unaffected
status-firefox53: --- → unaffected
status-firefox54: --- → unaffected
status-firefox55: --- → affected
Ever confirmed: true
Flags: needinfo?(yfdyh000)
Version: unspecified → 55 Branch

Comment 3

4 months ago
The "help button" should be moved to the bottom left side according to the UX specs. The bug to move the "help button" is here
https://bugzilla.mozilla.org/show_bug.cgi?id=1349744
Seems like this bug is completed. If that's the case, we should link the help button to this SUMO page.
https://support.mozilla.org/en-US/products/firefox/manage-preferences-and-add-ons-firefox
If we have done that, we can close this bug.
Flags: needinfo?(evan)

Comment 4

4 months ago
(In reply to chsiang from comment #3)
> The "help button" should be moved to the bottom left side according to the
> UX specs. The bug to move the "help button" is here
> https://bugzilla.mozilla.org/show_bug.cgi?id=1349744
> Seems like this bug is completed. 
Yes, we've already moved the help button to the bottom left side.

> If that's the case, we should link the
> help button to this SUMO page.
> https://support.mozilla.org/en-US/products/firefox/manage-preferences-and-
> add-ons-firefox
> If we have done that, we can close this bug.

But the help button on current Nightly doesn't link the above URL, it links [1]. We can link correct URL in this bug. And if it is included in the Photon scope, let's add the [photon-preferences] in the whiteboard. Cindy, is it included in Photon?

[1]: https://support.mozilla.org/en-US/kb/startup-home-page-tabs-download-settings?redirectlocale=en-US&as=u&redirectslug=Options+window+-+General+panel&utm_source=inproduct
Flags: needinfo?(evan) → needinfo?(chsiang)

Comment 5

4 months ago
yes I added the tag. let's direct this to the right URL and close the bug!
Flags: needinfo?(chsiang)
Whiteboard: [photon-preference]

Updated

4 months ago
Flags: qe-verify+
QA Contact: hani.yacoub
We have already removed the link on the top-left corner. There will be a follow up bug changing the link on the bottom left corner.
Status: NEW → RESOLVED
Last Resolved: 4 months ago
Resolution: --- → WORKSFORME
Please link this bug to "See Also" to the new bug you will be filing. Thanks!
Flags: needinfo?(evan)

Updated

4 months ago
See Also: → bug 1361969

Comment 8

4 months ago
(In reply to Tim Guan-tin Chien [:timdream] (please needinfo) from comment #7)
> Please link this bug to "See Also" to the new bug you will be filing. Thanks!

Sure.
Flags: needinfo?(evan)

Updated

3 months ago
Priority: -- → P1

Updated

3 months ago
Target Milestone: --- → Firefox 55

Updated

3 months ago
Whiteboard: [photon-preference]
You need to log in before you can comment on or make changes to this bug.