1392572 - Help button doesn't link to preference-specific articles

Status: VERIFIED FIXED

(Firefox :: Settings UI, defect, P3)

Description

[Alice0775 White]

Attachment: screenshot

[Tracking Requested - why for this release]: Regression of UX

Please make user friendly.

Reproduced: always

Steps To Reproduce:
1. Open Preferences


Actual Results:
? button is missing, See attached screenshot


Expected Results:
? button should be provided as Firefox55

Comment 1

[Alice0775 White]

Expected Results:
? button should be provided as Firefox55
Clicking ? button jumps to associated help page.

Comment 2

[Gerry Chang [:gchang]]

Hi Francis,
Can you help chech if the issue is by design or a regression?

Comment 3

[Ricky Chien [:rickychien] (inactive)]

According to Photon visual redesign, the Help button has been moved to bottom left side of Preferences.

https://mozilla.invisionapp.com/share/X8BGCX9PD#/screens/244683005

As a result, this issue is invalid.

Comment 4

[Alice0775 White]

Before landing Photon structure,
Clicking ? button jumps to associated help page.
in this case,
https://support.mozilla.org/en-US/kb/applications-panel-set-how-firefox-handles-files?redirectlocale=en-US&as=u&redirectslug=Options+window+-+Applications+panel&utm_source=inproduct


After landing Photon structure,
https://support.mozilla.org/en-US/products/firefox/manage-preferences-and-add-ons-firefox/install-and-manage-add-ons

Convenience of HELP has declined markedly.
This fact is definitely regression. NOT INVALID

Comment 5

[Stefan [:stefanh]]

The help button used to be associated with a helpTopic, which pointed to different help topics at https://support.mozilla.org. But now you always end up at https://support.mozilla.org/1/firefox/57.0a1/Darwin/en-US/preferences when clicking the button.
(moving this to Firefox, since this code is in /browser)

Comment 6

[Stefan [:stefanh]]

(In reply to Stefan [:stefanh] from comment #5)
> But now you always end
> up at https://support.mozilla.org/1/firefox/57.0a1/Darwin/en-US/preferences
> when clicking the button.

Ah, probably because the help content isn't ready yet.

Comment 7

[Jared Wein [:jaws] (please needinfo? me)]

It looks like https://support.mozilla.org/en-US/kb/firefox-options-preferences-and-settings is more updated.

ricky, should we change the link to this page?

Comment 8

[Ricky Chien [:rickychien] (inactive)]

The current SUMO website will redirect

https://support.mozilla.org/1/firefox/58.0a1/Darwin/en-US/preferences

to

https://support.mozilla.org/en-US/products/firefox/manage-preferences-and-add-ons-firefox


But I agree that it would be more useful if we can redirect to

https://support.mozilla.org/en-US/kb/firefox-options-preferences-and-settings

I believe this is a url redirect issue of SUMO site like (bug 1394746), which can be done in SUMO website instead of patching in-product link.

Joni, could you help us fix the link?

Comment 9

[Joni Chan]

Thanks for looking me in, Ricky. I've changed the link and it works on my end. Please let me know if you need anything else.

Comment 10

[Ricky Chien [:rickychien] (inactive)]

Thanks! it works :)

Comment 11

[Valentina Claudia Ona]

I verified this issue using latest Nightly 58.0a1 and Firefox Release 56 on Windows 10 x64, Ubuntu 16.04 and Mac OS X 10.12.
I will mark this as verified fixed.