136761 - Trunk M1RC1 N622 Crashes [@ QuickTimeInternetExtras.qtx]

Status: VERIFIED WORKSFORME

(Plugins Graveyard :: QuickTime (Apple), defect, P1)

Description

[greer]

It would appear that there is an incompatibility problem with something in
QuicktimeInternetExtras.qtx. There are approx 120 crashes spread over the most
recent releases. The stacks read only:

QuickTimeInternetExtras.qtx + 0x7a12e (0x66dea12e) 

I'm guessing that the problem is out of our hands and is really an issue with
the Quicktime plugin. Is this a known issue?

cc'ing beppe and javi who have crashed this one in house.
I'll include some comments below in the hopes of finding a reproducible case.

Comment 1

[greer]

Attachment: User comments from Trunk M099 and N622

Comment 2

[Javier Delgadillo]

Somehow I got Quicktime set up as my default MP3 player and when I was listening
to an MP3 served from my rather slow DSL server at home, it would eventually
crashing.

Perhaps the problem is due to a buffering problem, I'm not sure.  I'll give
someone the URL out of band.  Don't wanna publish it here.

Comment 3

[shrirang khanzode]

yeah, known issue. Jpatel had a bug on a similar quicktime crasher issue which 
was marked 'wfm' or 'invalid', i think bcos of quicktime problem and not ours. 
Ahh..it was about using older versions of qktime. Greer, is anyone mentioning 
what version of QT plugin he/she is using? 

Comment 4

[shrirang khanzode]

beppe, what was ur qktime version? Greer, I cheched the list attached and there 
in no mention of version.

Comment 5

[rubydoo123]

this was in regards to bug 134704, see that for a location that made me crash. 
MY QT is:
QuickTime Plug-in 5.0.2

Comment 6

[shrirang khanzode]

am adding this to the release notes bug , juat in case. Earlier, we had bug 
106080( mentioned in the notes), which works now. Let's replace that one with 
this one. ok?

Comment 7

[Frank Tang]

from my experience with QickTime plugin. I think QT plugin is very bad intern of
dealing with "illegal content". I think Apple's QA didn't spend time to prevent
QT plugin solid when it hit "invalid content". Is there a way we can put the QT
plugin. (or any other plugin) into a seperate process so it won't crash the
Mozilla when it crash? I don't think there are any other solution beside that
one when we deal with "easy-to-crash" plugin. 

Comment 8

[Peter Lubczynski]

Perhaps QT 6 may be able to deal better with these kinds of crashes...

It may be helpful to find out from these many Talkback reports what kind of
invalid content is causing QT to crash.

Comment 9

[Eric Carlson]

I just looked through a bunch of the urls in the attachment, some Flash 
and some MP3, and didn't have any problems. I am much more likely to 
be able to make the QuickTime plug-in 'solid when it hit "invalid content"' if 
I can reproduce the problem(s), if someone sends me urls that crash for 
them I'll see what I can do for QT 6.

Comment 10

[av (gone)]

Anyone testcase?

Comment 11

[shrirang khanzode]

I have triedto recreate this....but am unable to get one..still trying.

Comment 12

[rubydoo123]

I have not been able to recreate this either. IS this still coming up as top 
crash in the last week or so?

Comment 13

[Jay Patel [:jay]]

There are only a few crashes on the Trunk, but Mozilla1.0 RC1 users are also
crashing with this stack signature, so it's still a topcrasher:

QuickTimeInternetExtras.qtx   12 
BBID range: 5180392 - 5452436
Min/Max Seconds since last crash: 485 - 70567
Min/Max Runtime: 2406 - 70567
Crash data range: 2002-04-14 to 2002-04-21
Build ID range: 2002041208 to 2002041717
Keyword List : mp3(4), quicktime(4), 
Stack Trace: 

	 QuickTimeInternetExtras.qtx + 0x7a12e (0x66dea12e)     (5452436)	URL: www.mp3.nl
     (5452436)	Comments: opening an inline mp3 file caused the quicktime plugin to crash
     (5391792)	Comments: i clicked on a link to an mp3 file... quicktime player was
launching in a new browser window... then the browser crashed...
     (5368595)	Comments: QuickTime plugin was loading an MP3
     (5357340)	URL: http://www.syncopated.net/solenoid/audio/boots
     (5357340)	Comments: Quicktime plug-in for MP3 playback. I'll configure external MP3
playback.

That's all the data we have right now...I will update with more user info as  we
get it.

Comment 14

[av (gone)]

OK. I can reproduce the last link... Stack trace is not very useful. No exeption
caught either.

Comment 15

[rubydoo123]

I went to (5357340)	URL: http://www.syncopated.net/solenoid/audio/boots
and crashed also on the last link. I launched that link in Opera (which brought
up Winamp) to play the mp3 (We Order Our Own Thang). IE6 crashed and burned

Comment 16

[rubydoo123]

I take that back IE just forever to get going

Comment 17

[shrirang khanzode]

k, this url crashes while I am opening the quicktime context menu and doing some 
back/fwd clicking. I crashed 3 out of 6 times.
http://www.apple.com/trailers/fox/high_crimes/

select medium size and while the movie is loading, right click inside it and 
select 'Plugin settings' (let the window stay open) and do a bit of BACK/FWD 
clicks 5-6 times and see the browser crash. 
stack trace says :    
   QuickTimeStreaming.qtx + 0x5ea23 (0x62c2ea23) 
                                                  

Comment 18

[shrirang khanzode]

oops, trace is a different one, should I file another one? 

Comment 19

[shrirang khanzode]

i guess not..one time, with the same crash I got the 
"quicktimeInternetExtras.qtx" trace.

Comment 20

[greer]

  Looking at the Talkback data though, most of the users who crash at 
QuicktimeInternetExtras.qtx are crashing while listening to mp3's or audio 
files. 
  Shrirang, when I crash with your steps I have always seen the 
QuickTimeStreaming.qtx signature. Any chance you were doing something different 
in your steps to get the signature in the summary?

Comment 21

[greer]

Adding some folks who can tell me if this crash is in our control.

Comment 22

[shrirang khanzode]

Greer, no, nothing thiat I can think of. I tried the same movie at different 
times...once while no video audio was loaded...another time when the video and 
audio was playing,actually. maybe that's how this one popped up.

Comment 23

[Rainer Bielefeld]

Mozilla/5.0 (Windows; U; Win98; en-US; rv:1.0.0+) Gecko/20020502

I made some tests with a.m Mozilla and QT5 - mozilla did not crash any more.
Lucky chance or progress, that is the question here.

Can anyone check that ?

Comment 24

[shrirang khanzode]

no progress..daddy still crashes (0503 brnch win98/nt)

Comment 25

[Olivier Cahagne]

*** Bug 115637 has been marked as a duplicate of this bug. ***

Comment 26

[Olivier Cahagne]

Adding URL which crash Mozilla (using build 2002050504 (trunk), Win2k, QT5.0.2)
from bug 115637.

Comment 27

[Jan Carpenter]

This stack signature is no longer showing up in Trunk, M1RC1, or M1BR talkback
reports.

Comment 28

[Olivier Cahagne]

Still crashing here using build 2002050904 on Win2k (trunk) + QT5.0.2 on URL
http://www.arts-project.org/demosongs/demo1/demo1-192.mp3 (after 5 seconds playing).

Comment 29

[serge (gone)]

Attachment: the stack trace

because the plugin instance is getting deleted on the top of this stack
the crash will occurred later on return into
QUICKTIMESTREAMING! InetDHComponentDispatch+19995
and we'll get unusefull stack trace:(

Comment 30

[serge (gone)]

Comment on attachment 83144 [details]
the stack trace

please disregard disassembler output here it's unrelated to this bug.
>---

Comment 31

[Shiva Thirumazhusai]

This crash seems to be happening in a seperate thread and the stack normally
posted is in the Plug-in thread and I am noticing there is a main thread
pointing at Messagepump. 

  

Comment 32

[serge (gone)]

my apologies, this is not the right bug report for the stack trace I've posted,
it belongs to bug 120815, because I crash on leaving the page with back button:(

Comment 33

[serge (gone)]

the stack trace from the crash on
http://www.arts-project.org/demosongs/demo1/demo1-192.mp3

QUICKTIMEINTERNETEXTRAS! _mp3DecompComponentDispatch + 3406 bytes
075cb0b0()

it is not the main UI thread and it looks like pure QT problem.

Comment 34

[greer]

marking topcrash- based on serge's comment #33 above.

Comment 35

[rubydoo123]

since this no longer shows up on the crash logs and based on serge's comment
that this is a QT internal issue, marking this as wontfix

Comment 36

[Shiva Thirumazhusai]

This is again a topcrash in Mozilla 1.0 Release Candidate 2. We need to
find a way to evangelize the Apple/Quicktime to fix the issue.
 re-assining to Aruener.

QuickTimeInternetExtras.qtx   18 
BBID range: 6176909 - 6217847
Min/Max Seconds since last crash: 125 - 112502
Min/Max Runtime: 365 - 112502
Crash data range: 2002-05-11 to 2002-05-12
Build ID range: 2002051008 to 2002051008
Keyword List : mp3(6), play(4), plug(6), quicktime(7), time(7), 
Stack Trace: 
     (6217847)	URL: evolution-control.com
     (6217847)	Comments: Clicked an mp3 link  which surprisingly brought up the QuickTime 5
plug-in  which caused the sound to loop briefly and the browser to crash.
     (6213143)	URL: http://boom.phink.net/approved/soulwax_-_smells_like_teen_booty.mp3
     (6213143)	Comments: Started to play mp3 via QT5 plugin under NT.One browser window
open with three tabs.
     (6209344)	Comments: crashed while playing mp3 online via quicktime
     (6200858)	Comments: Quicktime attempted to launch a mp3 file via plugin within a
window and crashed.
     (6188428)	Comments: I was listening to an mp3 through the quicktime plugin. Nothing
out of the ordinary.
     (6184903)	URL: http://www.poisonweb.com/thepoisonwebhtml/poison_web_all.html
     (6184903)	Comments: Happened when quicktime started up
     (6178076)	Comments: Trying to play an MP3 sample with the quicktime plugin.
     (6176909)	URL: http://macjackyl.kicks-ass.org/OriginalTracks/DarknessintheDaylight.mp3
     (6176909)	Comments: I was trying to play this song with the quicktime plug-in

Comment 37

[Shiva Thirumazhusai]

->aruner for evangelism help to fix the problem.

Comment 38

[av (gone)]

Full page QT playing mp3 files crashes 4.x too.

Comment 39

[greer]

We've been able to reporduce this one in-house consistently. It needs to be
addressed with the Quicktime people. We have seen it consitently in the Talkback
data. -> topcrash+

Comment 40

[Eric Carlson]

We are aware of the issue and are working on a fix for the next version of 
QuickTime.

Comment 41

[rubydoo123]

We cannot move forward on this bug until the Apple folks release the next
version. Eric, would it be possible for us to get a pre-release to test this one
out, or could you have your QA folks test this out and comment here?

Comment 42

[greer]

Sorry - Trivial update to the summary so that Talkback automation kicks in.

Comment 43

[Jaime Rodriguez, Jr.]

Removing nsbeta1+/ADT1 as this is appears to be a Quicktime issue.

Comment 44

[shrirang khanzode]

*** Bug 146505 has been marked as a duplicate of this bug. ***

Comment 45

[shrirang khanzode]

Just tested qktime6 preview with 0603 brnch and I crashed on loading this test 
url (right clicked while loading). I crashed again with the same trace. Eric 
(from Apple), was this preview release  supposed to fix this ? Pls let us know, 
Thanks !!

Comment 46

[shrirang khanzode]

also, this bug popped up on adt's top crasher list to be fixed for rtm. Why is 
it there since Apple has acknowledged the problem on their sie for this crash?

Comment 47

[scottputterman]

Can we remove the topcrash+ if this is not mozilla's bug?

Comment 48

[shrirang khanzode]

done

Comment 49

[Shiva Thirumazhusai]

marking it as topcrash- since it is not in our source code.

In the future, please do not remove topcrash keyword. This is owned and used by
Talkback Team to help priortize the critical crash problems .

Comment 50

[Eric Carlson]

This bug has been fixed in QuickTime, but the fix didn't make the cut off 
date for public preview. I just verified that it works in our top-of-tree build.

Comment 51

[Shiva Thirumazhusai]

-> topcrash- by Talkback triage team

Comment 52

[Jay Patel [:jay]]

Marking this bug worksforme per comment #50.  If anyone sees this crash again,
please feel free to reopen.

Comment 53

[shrirang khanzode]

no..don't reopen this unless apple releases the next version. Read His comment 
carefully, this fix did not make it in the preview release ( which we all are 
using right now). I will keep an eye on this...don't reopen.

Comment 54

[Olivier Cahagne]

*** Bug 155543 has been marked as a duplicate of this bug. ***

Comment 55

[Olivier Cahagne]

*** Bug 240711 has been marked as a duplicate of this bug. ***