1436947 - remote content settings are not saved on program close. openSUSE Tumbleweed. prefs.sqlite not modified?

Status: UNCONFIRMED

(Thunderbird :: Preferences, defect)

Description

[purevw]

User Agent: Mozilla/5.0 (X11; Linux x86_64; rv:52.0) Gecko/20100101 Firefox/52.0
Build ID: 20180118122319

Steps to reproduce:

  After Thunderbird lost all of my remote content exceptions, I manually restored them for all messages in my inbox. I then went back to each message to verify that remote content was loading. It was. I then closed and restarted Thunderbird. 

Additional notes: All file permissions in my .thunderbird folder seem correct. I do not think that it is a "write permission" issue and I get no warnings. If I run Thunderbird from a terminal, there is no unusual output in the terminal.


Actual results:

Upon restart, all remote content exceptions were lost again. When I restored them again, the settings remained until I restarted Thunderbird. Then they were lost again.


Expected results:

The remote content exceptions should be save upon program close and remained saved.

Comment 1

[Jorg K (CEST = GMT+2)]

This looks like a support case. We don't know what's going on on your system. Maybe you want to ask here:
https://support.mozilla.org/en-US/products/thunderbird
since Bugzilla is really for developers and we don't have much support experience.

Comment 2

[purevw]

I thought that it may have been a problem in the build. I also have a ticket at the support forum, but so far no answers. For now, I've enabled all remote content, but that is not a good way to do things. Thanks.

Comment 3

[Frank Steiner]

I have the same problem with Thunderbird ESR 52.6 on SuSE Linux Enterprise 12sp3. It happens with a fresh profile, so no user configs etc. are involved. You don't even need a setup an email account.

Just go to Preferences/Privacy, open the "Exceptions" button for "Mail content" and add any entry (allow or deny) and click "Save Changes". After a restart, the settings are lost, so they either aren't saved or not read in on the next start.

So it's not a support case, it's a bug with 52.6 on (at least) Linux.

cu,
Frank

Comment 4

[Jorg K (CEST = GMT+2)]

Works for me on Windows. Richard, can you please try on Linux. I'm sure you know:
Tools > Options > Privacy, Exceptions.

Comment 5

[Richard Marti (:Paenglab)]

Works here on Linux Mint with TB 60. I have no 52 on this.

Comment 6

[purevw]

Since things apparently work on Windows and Mint, this may be a SuSE problem rather than a Thunderbird bug, since both of us with the problem are using versions of SuSE. (I use openSUSE Tumbleweed).

Comment 7

[Frank Steiner]

Indeed. The 52.6 downloaded straight from mozilla works. The problem is in the SuSE rpm.

Comment 8

[Frank Steiner]

I've reported it in opensuse bugzilla. Maybe you can confirm it for Tumbleweed so someone might care about it sooner: https://bugzilla.opensuse.org/show_bug.cgi?id=1084603

Comment 9

[purevw]

Done, and thank you for forwarding this to opensuse.

Comment 10

[Wayne Mery (:wsmwk)]

Looks like at least 5 people confirming at https://bugzilla.opensuse.org/show_bug.cgi?id=1084603 but still no solid steps or cause.

Comment 12

[Wayne Mery (:wsmwk)]

From https://support.mozilla.org/en-US/questions/1205029#answer-1092394

"If I reset the mail.ab_remote_content.migrated (which was set to "1") and restart TB, I can add exceptions again. When I exit and restart again, the preference is set back to "1" and all my exceptions are gone, and again my newly added exceptions don't survive a program exit. "

Comment 13

[Jim Moe]

I had thought that "mail.ab_remote..." applied only to Address Books.

Comment 14

[Alessandro Surace]

I confirm the same problem on Sabayon Linux.
Neither of the above workaround work for me.