1463754 - reimage doesn't works on t-w1064-ms-130.wintest.releng.mdc1.mozilla.com

Status: RESOLVED FIXED

(Infrastructure & Operations :: RelOps: General, task)

Description

[Adrian Pop]

We have tried to re-image windows 10 on t-w1064-ms-130.wintest.releng.mdc1.mozilla.com, via PXE, every time when getting to Windows Deployment Kit view, the machine got automatically rebooted.
We have also tried to let it boot normally, but it didn't solve the issue.
Can someone check or point me to the right person to help us solve the problem ?

Comment 1

[Kendall Libby [:fubar] (he/him)]

Moving to correct component, tagging Mark.

Comment 2

[Mark Cornmesser [:markco]]

I think there is an hardware issue with this node.
The reasons why I think it is hardware, I have tried both a system restore on a full format of the disc and the problem persisted.

I will look into opening a support case for this node.

Comment 3

[Kendall Libby [:fubar] (he/him)]

(In reply to Mark Cornmesser [:markco] from comment #2)
> I think there is an hardware issue with this node.
> The reasons why I think it is hardware, I have tried both a system restore
> on a full format of the disc and the problem persisted.
> 
> I will look into opening a support case for this node.

Van should be able to help with that; when you do file a bug, please link it to bug 1428159, where we're tracking moonshot hardware issues.

Comment 4

[Attila Craciun [:arny]]

The re-image still not working, same issue as comment #1.

Comment 5

[Adrian Pop]

The machine still has issues and can't be re-imaged

Comment 7

[Mark Cornmesser [:markco]]

The node boots up and runs a a disk scan/autorepair, crashes, and reboots. 
This nodes was previous reseated bug 1464121.


Node is now shutdown.

Comment 8

[Attila Craciun [:arny]]

I have reset the bios of this server and still rebootig himself. Maybe need to be replaced with a new one?

Comment 9

[Attila Craciun [:arny]]

:van can you re-seat this node?

Comment 10

[Van Le [:van]]

opened REQ0245527 with QTS to reseat blade.

Comment 11

[Van Le [:van]]

QTS has reseated the blade.

Comment 12

[Attila Craciun [:arny]]

Nothing has changed, it is the same issue even after I executed "reset cartridge power force c40". 

PXE drops me in to a CMD or display "Computer run into a problem and need restart".

Maybe a complete cartridge  replace is needed.

Comment 13

[Van Le [:van]]

can you provide some screenshots? HPE wont send out a replacement cartridge without more info.

Comment 14

[Attila Craciun [:arny]]

Attachment: T-W1064-MS-130-error.PNG

Comment 15

[Attila Craciun [:arny]]

Attachment: T-W1064-MS-130-error2.PNG

Comment 16

[Attila Craciun [:arny]]

Attachment: T-W1064-MS-130-error3.PNG

Comment 17

[Attila Craciun [:arny]]

Attachment: T-W1064-MS-130-error4.PNG

Here are 4 captures. Hope it helps.

Comment 18

[Van Le [:van]]

hmmm, these are all window errors. i am not sure if we can replace hardware on that info alone but i'll try. will keep you posted.

Comment 19

[Van Le [:van]]

i have opened 5332462392 with HPE. hopefully they will send out a tech to replace the cartridge or ship me one so i can replace it. will let you know ASAP.

Comment 20

[Van Le [:van]]

ive replaced the cartridge, updated the moonshot spreadsheet and service-now cmdb, and infoblox with new serial and MAC address. give it a try at your convenience. will ship back RMA.

Comment 21

[Attila Craciun [:arny]]

Yes, all is fine, I have reimaged and running jobs.