Crash in igd10iumd64.dll with Intel driver 23.20.16.4973
Categories
(Core :: Graphics, defect, P3)
Tracking
()
People
(Reporter: philipp, Assigned: aosmond)
References
Details
(Keywords: crash, Whiteboard: [gfx-noted])
Crash Data
Attachments
(1 file)
1.68 KB,
patch
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Details | Diff | Splinter Review |
Assignee | ||
Comment 1•7 years ago
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Comment 2•7 years ago
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Updated•7 years ago
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Comment 5•7 years ago
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Comment 6•7 years ago
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Comment 8•7 years ago
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Comment 9•7 years ago
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Comment 10•7 years ago
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Comment 11•7 years ago
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Comment 12•7 years ago
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Comment 13•7 years ago
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Comment 14•7 years ago
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Comment 15•7 years ago
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Reporter | ||
Comment 16•6 years ago
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Comment 18•6 years ago
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Comment 19•6 years ago
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Comment 20•6 years ago
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Reporter | ||
Comment 21•6 years ago
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did we receive a reply yet?
Comment 22•6 years ago
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No.
Comment 23•6 years ago
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Just found another fairly high volume signature with similar stack. Not all the crashes are for the driver version specified in the title but over 90% of them are.
Comment 24•6 years ago
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Report from a user here: https://www.reddit.com/r/firefox/comments/bvy041/help_youtube_videos_choppy_some_pages_randomly/
with crash id: https://crash-stats.mozilla.org/report/index/76f6ffdc-8f23-47b1-96d3-de3ae0190604
about:support - https://pastebin.com/6Uyi1Vd3
Updated•6 years ago
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Comment 26•5 years ago
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For the record this driver is the fifth most common Intel driver and seems to be used by roughly 2.2% of our users
Comment 27•5 years ago
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We received a response from MSFT, here is what they have said:
Intel has already published much newer drivers (26.20.100.7262/26.20.100.7263) as critical on WU for this hardware (it went to retail 100% in December). Remaining users on these older drivers are likely due to their OEMs targeting these specific older drivers, and for old hardware such as this, we generally don't see OEMs push newer drivers. This is currently all by design from a business standpoint.
I wonder if we can try to encourage people to update their drivers? This might not be straightforward, depending on their hardware.
Updated•5 years ago
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Updated•5 years ago
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Reporter | ||
Updated•4 years ago
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Comment 28•4 years ago
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Is bug 1678367 comment 3 an example of this? The user crashes many times per day, apparently related to use of High Contrast with Intel driver version 23.20.16.4973
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Updated•3 years ago
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Updated•2 years ago
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Comment 29•2 years ago
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Since the crash volume is low (less than 5 per week), the severity is downgraded to S3
. Feel free to change it back if you think the bug is still critical.
For more information, please visit auto_nag documentation.
Description
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