Open Bug 1505660 Opened Last year Updated 3 months ago

Crash in shutdownhang | nsThread::Shutdown | nsThreadManager::Shutdown

Categories

(Core :: DOM: Content Processes, defect, P2, critical)

45 Branch
defect

Tracking

()

Tracking Status
firefox-esr60 --- affected
firefox-esr68 --- affected
firefox63 --- affected
firefox64 --- affected
firefox65 --- affected
firefox67 --- affected
firefox68 --- affected
firefox69 --- affected
firefox70 --- affected

People

(Reporter: skywalker333, Unassigned)

References

(Blocks 1 open bug)

Details

(4 keywords)

Crash Data

This bug was filed from the Socorro interface and is
report bp-88218746-24bc-4e81-b9ce-d64cb0181106.
=============================================================

Top 10 frames of crashing thread:

0 ntdll.dll NtWaitForAlertByThreadId 
1 ntdll.dll RtlSleepConditionVariableSRW 
2 kernelbase.dll SleepConditionVariableSRW 
3 mozglue.dll mozilla::detail::ConditionVariableImpl::wait mozglue/misc/ConditionVariable_windows.cpp:58
4 xul.dll mozilla::ThreadEventQueue<mozilla::PrioritizedEventQueue<mozilla::EventQueue> >::GetEvent xpcom/threads/ThreadEventQueue.cpp:168
5 xul.dll nsThread::ProcessNextEvent xpcom/threads/nsThread.cpp:1171
6 xul.dll NS_ProcessNextEvent xpcom/threads/nsThreadUtils.cpp:530
7 xul.dll nsThread::Shutdown xpcom/threads/nsThread.cpp:953
8 xul.dll nsThreadManager::Shutdown xpcom/threads/nsThreadManager.cpp:341
9 xul.dll static nsresult mozilla::ShutdownXPCOM xpcom/build/XPCOMInit.cpp:926

=============================================================

Jim, should we put shutdown hangs in a different component?

Flags: needinfo?(jmathies)
Blocks: shutdownkill
No longer blocks: shutdown
Component: General → DOM: Content Processes
Flags: needinfo?(jmathies)

FYI I observed two crashes today in TB version 65.0b2 (32-bit)

bp-dddcf79f-eab6-451c-a9f6-923c10190115 15/01/2019, 15:58
bp-9d9da253-2cbf-4896-8864-4542e0190115 15/01/2019, 12:42

I believe the first one occurred as I was trying to open a .eml attachment from a received email (opened in separate tab). IMAP/SMTP mailbox setup set to synchronise only 3 days worth of emails.

The second time when it happened I was not even actively using Thunderbird, but it was opened and close by itself... without my intervention :-)

Wayne I don't need info from you, it was just a way for me to let you know about crashes with my TB for your information as you seems to follow them up...

Flags: needinfo?(vseerror)

Your first crash better aligns with bug 1526127 - bp-dddcf79f-eab6-451c-a9f6-923c10190115 [@ shutdownhang | nsThread::Shutdown | nsThreadManager::Shutdown ] - trying to open a .eml attachment from a received email (opened in separate tab). IMAP/SMTP mailbox setup set to synchronise only 3 days worth of emails.

Your second crash is bug 1534119 - bp-9d9da253-2cbf-4896-8864-4542e0190115 [@ nsImapProtocol::HandleMessageDownLoadLine ] - not actively using Thunderbird

Flags: needinfo?(vseerror)
Priority: -- → P2

Top Crashers for Firefox 69.0a1 (Nightly) - 7 days ago

#13 0.45% 0.39% shutdownhang | nsThread::Shutdown | nsThreadManager::Shutdown 37 37 0 0 34 0 2017-09-27

Signature report for shutdownhang | nsThread::Shutdown | nsThreadManager::Shutdown

Showing results from 7 days ago

2,710 Results

Windows 10 1401 51.7%
Windows 7 1013 37.4%
Windows 8.1 187 6.9%
Windows Vista 81 3.0%
Windows 8 27 1.0%
Windows XP 1 0.0%

Product
Firefox 69.0a1 37 1.4% 46
Thunderbird 69.0a1 7 0.3% 5
Firefox 68.0b7 131 4.8% 113
Firefox 68.0b8 130 4.8% 133
Firefox 68.0b6 71 2.6% 81
Firefox 68.0b5 32 1.2% 34
Firefox 68.0b4 17 0.6% 20
Firefox 68.0b9 15 0.6% 13
Firefox 68.0b3 10 0.4% 9
Firefox 67.0.1 376 13.9% 234
Firefox 67.0 227 8.4% 179
Firefox 67.0.2 43 1.6% 42

Firefox 60.7.0esr 289 10.7% 285
Thunderbird 60.7.0 425 15.7% 313
Thunderbird 60.7.1 2 0.1% 2
Firefox 60.6.2esr 43 1.6% 43
Firefox 60.6.3esr 42 1.5% 37
Firefox 60.6.1esr 28 1.0% 21

Firefox 52.9.0esr 81 3.0% 41

Architecture
amd64 1465 54.1%
x86 1245 45.9%

(In reply to Wayne Mery (:wsmwk) from comment #5)

Judging by release date of firefox 68, it looks like crash rate more than doubled.
https://crash-stats.mozilla.org/signature/?signature=shutdownhang%20%7C%20nsThread%3A%3AShutdown%20%7C%20nsThreadManager%3A%3AShutdown&date=>%3D2019-01-26T00%3A00%3A00.000Z&date=<2019-07-26T23%3A59%3A00.000Z#graphs

[@ shutdownhang | nsThread::Shutdown | nsThreadManager::Shutdown ]

There is still a high volume of crashes with this signature. It is the #2 Top Crasher on versions 68.0.1 and 68.0 (second only to the [@ OOM | small] signature). It is #3 Top Crasher on versions 69.0b13 and 60.7.2esr.

It is affecting the currently Nightly version of Firefox (70.0a1) and is the #19 Top Crasher for that version.

Could the priority for this bug be re-evaluated? I would suggest raising the priority from P2 to P1.

Could this bug be assigned to someone?

Thanks

Top Crashers for Firefox 68.0.1
Top 50 Crashing Signatures. 7 days ago

#1 9.01% -7.36% shutdownhang | nsThread::Shutdown | nsThreadManager::Shutdown 2225 2225 0 0 2101 0 2017-09-27

Top Crashers for Firefox 68.0.2
Top 50 Crashing Signatures. 7 days ago

#15 0.6% -0.02% shutdownhang | nsThread::Shutdown | nsThreadManager::Shutdown 645 645 0 0 647 0 2017-09-27

Top Crashers for Firefox 60.8.0esr
Top 50 Crashing Signatures. 7 days ago

#7 1.15% 0.02% shutdownhang | nsThread::Shutdown | nsThreadManager::Shutdown 318 318 0 0 274 0 2017-09-27

Top Crashers for Firefox 69.0b14
Top 50 Crashing Signatures. 7 days ago

#5 1.86% -1.59% shutdownhang | nsThread::Shutdown | nsThreadManager::Shutdown 193 193 0 0 180 0 2017-09-27

Top Crashers for Firefox 69.0b13
Top 50 Crashing Signatures. 7 days ago

#2 6.69% -5.61% shutdownhang | nsThread::Shutdown | nsThreadManager::Shutdown 177 177 0 0 149 0 2017-09-27

Top Crashers for Firefox 60.7.2esr
Top 50 Crashing Signatures. 7 days ago

#2 6.23% 1.25% shutdownhang | nsThread::Shutdown | nsThreadManager::Shutdown 168 168 0 0 155 0 2017-09-27

Top Crashers for Firefox 68.0
Top 50 Crashing Signatures. 7 days ago

#1 7.21% -0.95% shutdownhang | nsThread::Shutdown | nsThreadManager::Shutdown 148 148 0 0 139 0 2017-09-27

Top Crashers for Firefox 70.0a1
Top 50 Crashing Signatures. 7 days ago

#18 0.76% 0.63% shutdownhang | nsThread::Shutdown | nsThreadManager::Shutdown 55 55 0 0 54 0 2017-09-27

Signature report for shutdownhang | nsThread::Shutdown | nsThreadManager::Shutdown
Showing results from 7 days ago

Windows 10 2637 47.5%
Windows 7 1910 34.4%
Windows 8.1 886 15.9%
Windows Vista 62 1.1%
Windows 8 60 1.1%
Windows XP 2 0.0%

Firefox 68.0.1 2225 40.0% 1026
Firefox 68.0.2 646 11.6% 725
Firefox 60.8.0esr 318 5.7% 215
Firefox 69.0b14 192 3.5% 111
Firefox 69.0b13 182 3.3% 125
Firefox 60.7.2esr 168 3.0% 149
Firefox 68.0 147 2.6% 152
Firefox 69.0b15 82 1.5% 90
Firefox 60.6.2esr 74 1.3% 56
Firefox 52.9.0esr 65 1.2% 71
Firefox 69.0b12 65 1.2% 47
Firefox 70.0a1 55 1.0% 55
Firefox 69.0b11 51 0.9% 36

Uptime Range

1 hour 1643 29.6%
1-5 min 1507 27.1%
5-15 min 1287 23.2%
15-60 min 1117 20.1%
< 1 min 3 0.1%

Architecture
amd64 3924 70.6%
x86 1633 29.4%

Flags: needinfo?(skywalker333)
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