1730886 - The screenshot and instructions for enabling or disabling Firefox Suggest from the SUMO article are outdated

Status: VERIFIED FIXED

(support.mozilla.org :: Knowledge Base Content, defect)

Description

[Carmen Fat [:cfat] - Ecosystem QA]

Attachment: sumo article.gif

[Affected versions]:

• Firefox Beta 93.0b5 (Build ID: 20210914185637)
• Firefox Nightly 94.0a1 (Build ID: 20210915092453)

[Affected Platforms]:

• Windows 10 x64;
• macOS 11.1;
• Linux Ubuntu 20.04 x64;

[Prerequisites]:

• Have Firefox opened.
• Set the following preferences:
  browser.urlbar.quicksuggest.enabled: true
browser.urlbar.quicksuggest.scenario: offline
browser.urlbar.quicksuggest.shouldShowOnboardingDialog: false
browser.urlbar.suggest.quicksuggest: true
browser.urlbar.suggest.quicksuggest.sponsored: true

[Steps to reproduce]:

1. In the Address Bar type a string that triggers a sponsored or non-sponsored result (e.g ebay or wikipedia).
2. Click the “?” (Help) button from the right side of the suggestion.
3. In the opened page, observe the instructions from the “How do I enable or disable Firefox Suggest?” section.
4. Observe the screenshot from the same section from step 3.

[Expected result]:
Step 3: The instructions correspond to the current behavior implemented in bug 1729587.
Step 4: The screenshot contains the current view, depending on the scenario (comment 9 for the offline branch and comment 10 for the online branch).

[Actual result]:
Step 3: The instructions from the article are no longer applicable.
Step 4: The screenshot contains the old view of the Firefox Suggest Preferences - Search Pane.

[Notes]:

• Attached is a screen recording of the issue.

Comment 1

[Alice Wyman]

See https://support.mozilla.org/en-US/kb/navigate-web-faster-firefox-suggest/history for recent updates to this article.
Fabi: Can you review for any other needed updates?

Comment 2

[Alice Wyman]

See https://support.mozilla.org/en-US/kb/navigate-web-faster-firefox-suggest/history for new updates to this article. Resolved as fixed.

Comment 3

[Carmen Fat [:cfat] - Ecosystem QA]

• I have verified this issue using the Firefox Release 92.0.1 build (Build ID: 20210922161155), Beta 93.0b8 (Build ID: 20210921185902) and Nightly 94.0a1 (Build ID: 20210924094613) on Windows 10 x64, macOS 10.15.7 and Linux Mint 20 x64.

The SUMO article contains references with the current Firefox Suggest behavior:

• The screenshots of the Onboarding modal and the "Address Bar - Firefox Suggest" section are updated with the current UI.
• The instructions on how to disable or enable the Firefox Suggest feature are corresponding to the current behavior.