Thunderbird 91.2.1 Crash Report [@ sqlite3_finalize ] following auto-upgrade from 78.14 to 91.2.1 - related to language packs
Categories
(Thunderbird :: General, defect)
Tracking
(Not tracked)
People
(Reporter: richard.leger, Unassigned)
References
Details
Crash Data
FYI, quite a few crash reports recently reported by end-user following auto-upgrade from 78.14 ESR to 91.2.1 ESR.
Mainly... Thunderbird 91.2.1 Crash Report [@ sqlite3_finalize ]
Report ID Date Submitted
bp-231f7727-567d-4d20-b00d-03f080211029 29/10/2021, 11:46
bp-22160b00-588b-4c47-b292-d57a80211029 29/10/2021, 11:08
bp-cbf61770-1e76-4df3-8b45-69cf10211028 28/10/2021, 11:08
bp-68876fb7-9fb9-4615-a68c-626500211027 27/10/2021, 12:53
bp-a054bdcd-1a58-4440-9880-f35e60211026 26/10/2021, 11:32
bp-ace018b0-af36-44b1-a1ad-bf7d60211026 26/10/2021, 10:37 91.2.1
bp-757df18f-6fbd-4f9d-9e77-00cb30211020 20/10/2021, 17:50 78.14.0
bp-f8ff29d4-dc6a-4b22-8996-241270211014 14/10/2021, 14:12
bp-7f7726af-bae9-4fe4-bf2e-35ff60211013 13/10/2021, 11:55
bp-dd6ba833-8571-4b44-af2a-06a0c0211012 12/10/2021, 15:19
bp-cd1d1309-0a7c-47f6-9fab-21a940211008 08/10/2021, 09:18
bp-2aeb6526-0c9d-4360-919f-e8ca60211006 06/10/2021, 21:47
bp-cccd56f2-9848-4bbd-8606-b95190211005 05/10/2021, 16:36
bp-d150650a-9b5e-4407-ad33-8814b0210928 28/09/2021, 16:15
Some possibly happening after closing one of the tabs and then the whole email system shut down unexpectedly...according to end-user.
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Reporter | |
Updated•3 years ago
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Comment 1•3 years ago
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Comment 2•3 years ago
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Is global indexing enabled?
Try testing without the language pack
crash rate steady (across 78 and 91) for sqlite3_finalize
crash rate low and flat arena_t::DallocSmall | je_free | nsLocalFile::Release
crash rate greatly increasing as version 91 usage increases (at 51% as of yesterday) OOM | small
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Comment 3•3 years ago
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(In reply to Richard Leger from comment #1)
Possibly not an isolated incident:
https://thunderbird.topicbox.com/groups/planning/Tdeddb2765fec3e46-M4f2e6b9754853554c02c2638/auto-upgrade-from-78-x-to-91-x-not-quite-smooth-for-end-users
PDFs are certainly an issue. But unless your crash rate for non-PDF related issues has increased, I don't generally see that version 91 crash rates are worse than version 78. And if you are seeing new crash signatures in version 91, it's normal for some crash signatures to change from one version to the next version.
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Comment 4•3 years ago
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(In reply to Wayne Mery (:wsmwk) from comment #2)
Is global indexing enabled?
Pretty sure it is enabled (by default)... but I have asked person to confirm...
Menu > Preference > General > Indexing I suppose you refer to...
Try testing without the language pack
What do you mean by that? I am not sure how to remove the language pack...
Unless you mean removing TB en-GB and install TB en-US instead?
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Comment 5•3 years ago
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I'm not referring to which executable is installed. I'm referring to for example langpack-en-GB@thunderbird.mozilla.org which shows as being installed per https://crash-stats.mozilla.org/report/index/231f7727-567d-4d20-b00d-03f080211029#tab-extensions
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Comment 6•3 years ago
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Crash Reason: EXCEPTION_ACCESS_VIOLATION_READ
Frame Module Signature Source Trust
0 nss3.dll sqlite3_finalize(sqlite3_stmt*) third_party/sqlite3/src/sqlite3.c:84264 context
1 xul.dll mozilla::storage::Connection::internalClose(sqlite3*) storage/mozStorageConnection.cpp:1166 cfi
2 xul.dll mozilla::storage::`anonymous namespace'::AsyncCloseConnection::Run() storage/mozStorageConnection.cpp:315 cfi
3 xul.dll nsThread::ProcessNextEvent(bool, bool*) xpcom/threads/nsThread.cpp:1146 cfi
4 xul.dll NS_ProcessNextEvent(nsIThread*, bool) xpcom/threads/nsThreadUtils.cpp:466 cfi
5 xul.dll mozilla::ipc::MessagePumpForNonMainThreads::Run(base::MessagePump::Delegate*) ipc/glue/MessagePump.cpp:300 cfi
6 xul.dll MessageLoop::RunHandler() ipc/chromium/src/base/message_loop.cc:324 cfi
7 xul.dll MessageLoop::Run() ipc/chromium/src/base/message_loop.cc:306 cfi
8 xul.dll static nsThread::ThreadFunc(void*) xpcom/threads/nsThread.cpp:392 cfi
9 nss3.dll _PR_NativeRunThread(void*) nsprpub/pr/src/threads/combined/pruthr.c:399 cfi
10 nss3.dll pr_root(void*) nsprpub/pr/src/md/windows/w95thred.c:139 cfi
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Comment 7•3 years ago
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(In reply to Wayne Mery (:wsmwk) from comment #5)
I'm not referring to which executable is installed. I'm referring to for example langpack-en-GB@thunderbird.mozilla.org which shows as being installed per https://crash-stats.mozilla.org/report/index/231f7727-567d-4d20-b00d-03f080211029#tab-extensions
Thank for clarifying, I'll proceed next week with end-user and revert back...
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Updated•3 years ago
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Updated•3 years ago
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Updated•3 years ago
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Updated•3 years ago
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Comment 8•3 years ago
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Perhaps you installed the language pack by accident thinking it was the spelling dictionary?
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Comment 9•3 years ago
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(In reply to Wayne Mery (:wsmwk) from comment #2)
crash rate greatly increasing as version 91 usage increases (at 51% as of yesterday) [OOM | small]
See Bug 1674132 Comment 15 to know some steps triggering such [OOM | small] crash...
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Comment 10•3 years ago
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Comment 11•3 years ago
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(In reply to Wayne Mery (:wsmwk) from comment #5)
I'm not referring to which executable is installed. I'm referring to for example langpack-en-GB@thunderbird.mozilla.org which shows as being installed per https://crash-stats.mozilla.org/report/index/231f7727-567d-4d20-b00d-03f080211029#tab-extensions
Ok I have now removed the en-GB language pack and dictionary the were already present prior the upgrade...
End-user also mentioned that opening pdf files in TB not always work... it usually works the first time... but the second time it crash TB... in the period mentioned by end-user I only see [OOM | small] reports (Bug 1674132) but I haven't been able to reproduce the PDF issue to check which report is exactly generated in that case... and end-user was not exactly sure of date/time, so could also be possibly this bug (Bug 1738460).
Awaiting end-user feedback to confirm... as it does not always happens... only about once a day...
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Comment 12•3 years ago
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Removing the language pack seemed to have resolved most crash issues.
I have also set Adobe Reader app instead of TB Preview for .pdf file.
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Comment 13•3 years ago
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Thanks for this info.
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Comment 14•2 years ago
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Odd that this would be related to language packs
Description
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