1739848 - crashing repeatedly - @ AsyncShutdownTimeout | profile-change-teardown | Extension shutdown

Status: RESOLVED WORKSFORME

(Thunderbird :: Untriaged, defect)

Description

[phurwitz]

User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:94.0) Gecko/20100101 Firefox/94.0

Steps to reproduce:

When I exit tbird, it will not close out. When I re-start it, I receive this dialog bov message "Thunderbird is already running, but is not responding. The old Thunderbird process must be closed to open a new window." When I close it and then restart it, the program triggers a crash report

Actual results:

The crash report reads: Thunderbird 91.2.1 Crash Report [@ AsyncShutdownTimeout | profile-change-teardown | Extension shutdown: {12a1584b-2123-473d-8752-e82e74e3cb1b},Extension shutdown: {2bc419d0-6cf3-11da-8494-000a95be0946} ]

aaef9130-dc28-4d5e-a2ef-ee9580211107 2021-11-07 01:33:56 Thunderbird 91.2.1 20211020014537 Windows NT EXCEPTION_BREAKPOINT 0x66008f3c 2021-10-29 23:48:00 0

Expected results:

It should not be crashing

Comment 1

[Magnus Melin [:mkmelin]]

Bitdefender installed?
bp-aaef9130-dc28-4d5e-a2ef-ee9580211107 seems like bug 1735661

Comment 2

[phurwitz]

No. I do not have bitdefender installed.

Comment 3

[phurwitz]

FWIW, this is the most recent crash file that was generated (11/7/21)

AbortMessage: ###!!! ABORT: file resource://gre/modules/addons/XPIProvider.jsm:2602
AdapterDeviceID: 0x06dd
AdapterDriverVersion: 21.21.13.7684
AdapterSubsysID: 078010de
AdapterVendorID: 0x10de
Add-ons: %7B12a1584b-2123-473d-8752-e82e74e3cb1b%7D:1.3.0,%7B2bc419d0-6cf3-11da-8494-000a95be0946%7D:1.4.2,addoncompatibility%40opto.one:1.5,gconversation%40xulforum.org:4.0.5,google%40search.mozilla.org:1.0,amazondotcom%40search.mozilla.org:1.1,bing%40search.mozilla.org:1.0,ddg%40search.mozilla.org:1.0,wikipedia%40search.mozilla.org:1.0,default-theme%40mozilla.org:1.2
AsyncShutdownTimeout: {"phase":"profile-change-teardown","conditions":[{"name":"Extension shutdown: {2bc419d0-6cf3-11da-8494-000a95be0946}","state":{"state":"Startup: Run manifest, asyncEmitManifestEntry("background")"},"filename":"resource://gre/modules/addons/XPIProvider.jsm","lineNumber":2602,"stack":["resource://gre/modules/addons/XPIProvider.jsm:startup/<:2602","resource://gre/modules/AsyncShutdown.jsm:observe:575","chrome://global/content/globalOverlay.js:goQuitApplication:91","chrome://messenger/content/messenger.xhtml:oncommand:1"]},{"name":"Extension shutdown: {12a1584b-2123-473d-8752-e82e74e3cb1b}","state":{"state":"Startup: Run manifest, asyncEmitManifestEntry("background")"},"filename":"resource://gre/modules/addons/XPIProvider.jsm","lineNumber":2602,"stack":["resource://gre/modules/addons/XPIProvider.jsm:startup/<:2602","resource://gre/modules/AsyncShutdown.jsm:observe:575","chrome://global/content/globalOverlay.js:goQuitApplication:91","chrome://messenger/content/messenger.xhtml:oncommand:1"]},{"name":"Extension shutdown: [e-mail]","state":{"state":"Startup: Run manifest, asyncEmitManifestEntry("background")"},"filename":"resource://gre/modules/addons/XPIProvider.jsm","lineNumber":2602,"stack":["resource://gre/modules/addons/XPIProvider.jsm:startup/<:2602","resource://gre/modules/AsyncShutdown.jsm:observe:575","chrome://global/content/globalOverlay.js:goQuitApplication:91","chrome://messenger/content/messenger.xhtml:oncommand:1"]}]}
AvailablePageFile: 895258624
AvailablePhysicalMemory: 38830215168
AvailableVirtualMemory: 2756546560
BlockedDllList:
BreakpadReserveAddress: 114622464
BreakpadReserveSize: 83886080
BuildID: 20211101223011
CPUMicrocodeVersion: 0x1f
ContentSandboxCapable: 1
ContentSandboxLevel: 1
ContentSandboxWin32kState: Win32k Lockdown disabled -- Preference not set
CrashTime: 1636310258
DOMIPCEnabled: 1
FramePoisonBase: 0000004041080832
FramePoisonSize: 65536
GPUProcessLaunchCount: 1
GPUProcessStatus: Running
InstallTime: 1636253557
LauncherProcessState: 0
ModuleSignatureInfo: {"Microsoft Corporation":["msvcp140.dll","VCRUNTIME140.dll"],"Microsoft Windows":["appresolver.dll","thumbcache.dll","msvcp110_win.dll","WindowsCodecs.dll","mlang.dll","policymanager.dll","ntshrui.dll","OneCoreUAPCommonProxyStub.dll","explorerframe.dll","InputHost.dll","Windows.UI.dll","AudioSes.dll","Windows.Globalization.dll","WindowManagementAPI.dll","directmanipulation.dll","Windows.StateRepositoryPS.dll","d3dcompiler_47.dll","twinapi.appcore.dll","pcacli.dll","MMDevAPI.dll","d3d11.dll","dcomp.dll","sppc.dll","slc.dll","edputil.dll","OneCoreCommonProxyStub.dll","BCP47mrm.dll","DWrite.dll","mscms.dll","d3d9.dll","winsta.dll","sfc_os.dll","Bcp47Langs.dll","usp10.dll","secur32.dll","cscapi.dll","dwmapi.dll","powrprof.dll","wsock32.dll","Windows.Shell.ServiceHostBuilder.dll","dataexchange.dll","urlmon.dll","comctl32.dll","resourcepolicyclient.dll","linkinfo.dll","WinTypes.dll","CoreUIComponents.dll","CoreMessaging.dll","textinputframework.dll","wscapi.dll","dxgi.dll","twinapi.dll","webauthn.dll","propsys.dll","umpdc.dll","ColorAdapterClient.dll","DXCore.dll","avrt.dll","npmproxy.dll","netprofm.dll","nlaapi.dll","winrnr.dll","wshbth.dll","pnrpnsp.dll","NapiNSP.dll","winnsi.dll","ondemandconnroutehelper.dll","rsaenh.dll","cryptsp.dll","rasadhlp.dll","FWPUCLNT.DLL","iertutil.dll","srvcli.dll","dnsapi.dll","dhcpcsvc.dll","dhcpcsvc6.DLL","mswsock.dll","profapi.dll","ntmarta.dll","wldp.dll","devobj.dll","windows.storage.dll","kernel.appcore.dll","sspicli.dll","msasn1.dll","winmm.dll","netutils.dll","uxtheme.dll","dbgcore.dll","CRYPTBASE.DLL","dbghelp.dll","userenv.dll","mpr.dll","version.dll","msimg32.dll","wtsapi32.dll","msi.dll","wininet.dll","winhttp.dll","IPHLPAPI.DLL","nsi.dll","msvcrt.dll","bcryptPrimitives.dll","msvcp_win.dll","crypt32.dll","kernel32.dll","imagehlp.dll","ucrtbase.dll","KERNELBASE.dll","gdi32full.dll","setupapi.dll","ole32.dll","clbcatq.dll","win32u.dll","cfgmgr32.dll","bcrypt.dll","rpcrt4.dll","ws2_32.dll","shell32.dll","combase.dll","imm32.dll","wintrust.dll","SHCore.dll","oleaut32.dll","sechost.dll","psapi.dll","user32.dll","gdi32.dll","advapi32.dll","msctf.dll","shlwapi.dll","ntdll.dll"],"Mozilla Corporation":["thunderbird.exe","rnp.dll","libotr.dll","libssp-0.dll","xul.dll","libGLESv2.dll","nss3.dll","nssckbi.dll","freebl3.dll","softokn3.dll","ldap60.dll","mozglue.dll","libEGL.dll","lgpllibs.dll","prldap60.dll"],"NVIDIA Corporation PE Sign v2016":["nvapi.dll"]}
MozCrashReason: MOZ_CRASH()
Notes: FP(D00-L1000-W00001000-T000)
DWrite? DWrite+ WR? WR+ OMTP? OMTP- WebGL? EGL? EGL- GL Context? GL Context+ WebGL+ xpcom_runtime_abort(###!!! ABORT: file resource://gre/modules/addons/XPIProvider.jsm:2602)
ProductID: {3550f703-e582-4d05-9a08-453d09bdfdc6}
ProductName: Thunderbird
ReleaseChannel: release
SafeMode: 0
SecondsSinceLastCrash: 12379
ShutdownProgress: profile-change-teardown
StartupCrash: 0
StartupTime: 1636309185
SystemMemoryUsePercentage: 24
TelemetryEnvironment: {"build":{"applicationId":"{3550f703-e582-4d05-9a08-453d09bdfdc6}","applicationName":"Thunderbird","architecture":"x86","buildId":"20211101223011","version":"91.3.0","vendor":null,"displayVersion":"91.3.0","platformVersion":"91.3.0","xpcomAbi":"x86-msvc","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":49135,"virtualMaxMB":4096,"cpu":{"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAES"]},"os":{"name":"Windows_NT","version":"10.0","locale":"en-US","servicePackMajor":0,"servicePackMinor":0,"windowsBuildNumber":19043,"windowsUBR":1288},"hdd":{"profile":{"model":null,"revision":null,"type":null},"binary":{"model":null,"revision":null,"type":null},"system":{"model":null,"revision":null,"type":null}},"gfx":{"D2DEnabled":true,"DWriteEnabled":true,"ContentBackend":"Skia","Headless":false,"EmbeddedInFirefoxReality":false,"adapters":[{"description":"NVIDIA Quadro 4000","vendorID":"0x10de","deviceID":"0x06dd","subsysID":"078010de","RAM":2048,"driver":"C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispiwu.inf_amd64_a2b9304b4d0efde6\nvd3dumx,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispiwu.inf_amd64_a2b9304b4d0efde6\nvwgf2umx,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispiwu.inf_amd64_a2b9304b4d0efde6\nvwgf2umx,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispiwu.inf_amd64_a2b9304b4d0efde6\nvwgf2umx C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispiwu.inf_amd64_a2b9304b4d0efde6\nvd3dum,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispiwu.inf_amd64_a2b9304b4d0efde6\nvwgf2um,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispiwu.inf_amd64_a2b9304b4d0efde6\nvwgf2um,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispiwu.inf_amd64_a2b9304b4d0efde6\nvwgf2um","driverVendor":null,"driverVersion":"21.21.13.7684","driverDate":"2-6-2017","GPUActive":true}],"monitors":[{"screenWidth":1600,"screenHeight":900,"refreshRate":75,"pseudoDisplay":false}],"features":{"compositor":"none","hwCompositing":{"status":"available"},"gpuProcess":{"status":"available"},"wrQualified":{"status":"available"},"webrender":{"status":"available"},"wrCompositor":{"status":"available"},"wrSoftware":{"status":"available"},"openglCompositing":{"status":"unused"},"omtp":{"status":"disabled:FEATURE_FAILURE_DISABLED"},"d3d11":{"status":"available","version":45056,"warp":false,"textureSharing":true,"blocklisted":false},"d2d":{"status":"available","version":"1.1"}}},"appleModelId":null,"sec":{"antivirus":["ESET Security"],"antispyware":null,"firewall":["ESET Firewall"]}},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":8,"fissionEnabled":false,"telemetryEnabled":false,"locale":"en-US","intl":{},"update":{"channel":"release","enabled":true},"userPrefs":{"browser.cache.disk.capacity":1048576,"browser.search.region":"US","widget.content.allow-gtk-dark-theme":false,"widget.content.gtk-high-contrast.enabled":true},"sandbox":{"effectiveContentProcessLevel":1,"contentWin32kLockdownState":4},"launcherProcessState":0,"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":null},"profile":{}}
ThreadIdNameMapping: 16964:"IPC I/O Parent",17264:"Link Monitor #1",4348:"Permission",8552:"Timer",15812:"JS Watchdog",7536:"TaskController Thread #0",14892:"TaskController Thread #1",7512:"TaskController Thread #2",17360:"TaskController Thread #3",14680:"TaskController Thread #4",16824:"TaskController Thread #5",7788:"TaskController Thread #6",16712:"TaskController Thread #7",15104:"Cache2 I/O",17372:"Cookie",17044:"Worker Launcher",7700:"IPDL Background",16244:"VsyncIOThread",11752:"IPC Launch",5756:"WindowsVsyncThread",14764:"Compositor",3708:"ImageIO",4808:"DOM Worker",16596:"StyleThread#0",15392:"StyleThread#1",4860:"StyleThread#2",17204:"StyleThread#3",16332:"StyleThread#5",10056:"StyleThread#4",11980:"ImageBridgeChld",1000:"PlayEventSound",12848:"TRR Background",2268:"ProcessHangMon",6752:"GMPThread",15860:"HTML5 Parser",15284:"localStorage DB",17268:"QuotaManager IO",1748:"ProxyResolution",16760:"mozStorage #2",1128:"mozStorage #3",13216:"mozStorage #6",13888:"AudioIPC Client RPC",14744:"AudioIPC0",3412:"URL Classifier",11920:"mozStorage #8",12264:"BackgroundThreadPool #5",12840:"DNS Resolver #8",1552:"DNS Resolver #9",7796:"DNS Resolver #10",2036:"Untrusted Modules",12684:"Shutdown Hang Terminator",
Throttleable: 1
TotalPageFile: 4277366784
TotalPhysicalMemory: 51522007040
TotalVirtualMemory: 4294836224
URL:
UptimeTS: 10742.43876
Version: 91.3.0
Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 2 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : e70f1aa0-ab8b-11cf-8ca3-00805f48a192
MSAFD Tcpip [UDP/IP] : 2 : 2 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : e70f1aa0-ab8b-11cf-8ca3-00805f48a192
MSAFD Tcpip [RAW/IP] : 2 : 2 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll : : e70f1aa0-ab8b-11cf-8ca3-00805f48a192
MSAFD Tcpip [TCP/IPv6] : 2 : 23 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4
MSAFD Tcpip [UDP/IPv6] : 2 : 23 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4
MSAFD Tcpip [RAW/IPv6] : 2 : 23 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll : : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4
AF_UNIX : 2 : 1 : 1 : 0 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll : : a00943d9-9c2e-4633-9b59-0057a3160994
RSVP TCPv6 Service Provider : 2 : 23 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a
RSVP TCP Service Provider : 2 : 2 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a
RSVP UDPv6 Service Provider : 2 : 23 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a
RSVP UDP Service Provider : 2 : 2 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a
Hyper-V RAW : 2 : 34 : 1 : 1 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 1234191b-4bf7-4ca7-86e0-dfd7c32b5445
MSAFD L2CAP [Bluetooth] : 2 : 32 : 1 : 256 : 0x20006 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9fc48064-7298-43e4-b7bd-181f2089792a
MSAFD RfComm [Bluetooth] : 2 : 32 : 1 : 3 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9fc48064-7298-43e4-b7bd-181f2089792a
useragent_locale: en-US

This report also contains technical information about the state of the application when it crashed.

Comment 4

[Wayne Mery (:wsmwk)]

probably another example (among several) of bug 1674132

Comment 5

[Wayne Mery (:wsmwk)]

Reporter - when was your last crash? (listed in Help > More Troubleshooting information)

• Did your crashing stop with 91.3.1 circa Nov 14 (but throttled on Nov 16), or 91.3.2 circa Nov 18?
• Or perhaps later, with 91.4.0 circa Dec 7?

Comment 6

[phurwitz]

"Reporter - when was your last crash? "
11/17/21

I have not had a crash since this particular version was updated: Version 91.3.0 Build ID 20211101223011 (20211101223011)

I'm now running 91.4.1; Issue appears to have been resolved.