Open Bug 1742374 Opened 3 years ago Updated 3 months ago

Unread mail count on taskbar false


(Thunderbird :: Mail Window Front End, defect)

Thunderbird 91


(thunderbird_esr115 affected)

Tracking Status
thunderbird_esr115 --- affected


(Reporter: algopirin2005ftw, Unassigned)




(3 files)

Attached image Clipboard03.jpg

User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:94.0) Gecko/20100101 Firefox/94.0

Steps to reproduce:

I did nothing. TB just downloads messages periodically in the background and then shows a badge on the taskbar with the number of new messages - which is incorrect. Possibly related to a bug moving incoming messages to a subfolder using filters.

Actual results:

TB shows 3 new unread mail (see screenshot)

Expected results:

It should only show 1.

Reporter, do you still see this issue when using version 102?

Whiteboard: [closeme 2022-10-15]

It's kinda random. Something definitely changed. I have multiple accounts and the number displayed there is sometimes for the new messages for one account only, sometimes for the others. And now I often don't get a taskbar notification icon either, nor this count on the button, so I have to switch to TB and see if there's new email coz often there's no notification in any form.

Whiteboard: [closeme 2022-10-15]
Depends on: 1824889
Duplicate of this bug: 1838873

Hi, using 115.0b4 (64-bit)

The message count on the Task Bar Icon is very problematic when it never used to be.

After selecting and moving off a message the unread count most times doesn't change ?!
To ensure the accuracy I have to close the Tab or select another email using the same Tab.
Then reopen the original email for the count to be recalculated correctly.

The inaccuracy causes wasted time in looking for the unread emails, and many times out of fustration
I have closed Thunderbird and reopened for an accurate unread message count

It would seem the re-calculation is only performed by my Closing or Selecting another email.

This use to be reliable.

Thanks and Regards

Possibly related to bug 1843734 ?

Eric, Janos,
Have you seen this since 115.2.3, or a newer beta, which would have been fixed by bug 1824889

Component: Untriaged → Mail Window Front End
Flags: needinfo?(eric.lesbirel)
Flags: needinfo?(algopirin2005ftw)
Attached image Clipboard02.jpg

yes, it is still wrong for me, always has been. At least when messages are moved by filtering rules. (Another bug I reported and no one seems to care about it at all.)
See new attachment Clipboard02.jpg. 1 incoming message moved from inbox into a subfolder by a filter. Subfolder says 1 unread mail. Taskbar icon does not show anything. (And I don't even have a systray icon!)

Flags: needinfo?(algopirin2005ftw)

Not sure if I should comment here or another related bug, but the incorrect behaviour is still happening for me, on 115.4.2.

Attached image tb_issue.png

Confirming based on multiple reports

Ever confirmed: true
Flags: needinfo?(eric.lesbirel)
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