Crackling/static sound randomly heard while playing audio on Soundcloud
Categories
(Core :: Audio/Video: cubeb, defect, P2)
Tracking
()
Tracking | Status | |
---|---|---|
firefox-esr91 | --- | unaffected |
firefox-esr102 | --- | disabled |
firefox96 | --- | unaffected |
firefox97 | + | disabled |
firefox98 | + | disabled |
firefox111 | --- | disabled |
firefox112 | --- | disabled |
firefox113 | --- | fixed |
People
(Reporter: muirpablo, Assigned: kinetik)
References
(Regression)
Details
(Keywords: regression)
Attachments
(1 file)
159.87 KB,
application/rtf
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Details |
Not sure if its the same issue as on bug 1749790, but opening this so Kinetic can take a look at it. please feel free to close it if you think its the same issue.
Affected
Im using a macbook with MacOS 11.
Firefox release 96.0.1 Not affected
Firefox Beta 97.0b2 affected
Firefox Nightly 98.0a1 affected
Steps to reproduce
- go to https://soundcloud.com/yeonkkot/sets/s12
- Issue is clear using speakers but you can put headphones if you want
- click on the image on track#28 Stephen onprachanh and hear it for about 15seconds
actual results
It will give a crackling/static noice for half a second, mostly after you press the play button. The crackling noise repeats randomly. I get it most of the times, just a few times I don´t get it,so i refresh the page and play again the song and i get it, the crackling is also random in the way that after i hit play i hear it once, or twice (one after another) and repeat in the future. I used that song as example since its calm for some seconds but i can still hear it on most of songs from that site. if i hit play on the first song, then wait 5 seconds, hit play on the second song and so on.
expected results
The sould should be crystal clear. as it does on firefox release.
note: you can also use this song to test the bug:
https://soundcloud.com/digitalstreams/sets/top20
track#27
Assignee | ||
Updated•3 years ago
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Assignee | ||
Comment 1•3 years ago
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Pablo, can you please attach a copy of about:support
from the machine this occurs on?
If you could also perform an experiment by setting the prefs media.cubeb.sandbox_v2
and media.cubeb.sandbox
to false
, restarting Firefox and verifying the issue is not longer present that'd be useful, thank you.
Assignee | ||
Updated•3 years ago
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Assignee | ||
Updated•3 years ago
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Updated•3 years ago
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Updated•3 years ago
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Comment 2•3 years ago
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Set release status flags based on info from the regressing bug 1425788
Hi matthew , turning media.cubeb.sandbox_v2 and media.cubeb.sandbox works , since when i hit play i can´t hear the crackling, most of the time the noise appears right away.
here is the attachment of about:Config
Comment 4•3 years ago
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This happens to me as well while playing Spotify or Apple Music (using the native apps) and setting media.cubeb.sandbox=false
sounds like fixed it. Feel free to ping me on slack if you need a config dump or other data.
Updated•3 years ago
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I am also hearing a crackling noise when testing with latest beta after i press the button to join a web conference, for 1 second and then it stops using Webex https://cart.webex.com/sign-up-webex)
Let me know if you need a separate bug for webex.
regards
Assignee | ||
Comment 6•3 years ago
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(In reply to Andreas Wagner [:TheOne] [use NI] from comment #4)
This happens to me as well while playing Spotify or Apple Music (using the native apps) and setting
media.cubeb.sandbox=false
sounds like fixed it. Feel free to ping me on slack if you need a config dump or other data.
Just to clarify - in this case you're experiencing crackling in other audio-producing apps while Firefox is running?
(In reply to Pablo from comment #5)
I am also hearing a crackling noise when testing with latest beta after i press the button to join a web conference, for 1 second and then it stops using Webex https://cart.webex.com/sign-up-webex)
Let me know if you need a separate bug for webex.
Thanks for letting me know. There's bug 1749790 for crackling during video calls, but it's likely to be the same root cause as this issue.
Assignee | ||
Updated•3 years ago
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Comment 7•3 years ago
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(In reply to Matthew Gregan [:kinetik] from comment #6)
(In reply to Andreas Wagner [:TheOne] [use NI] from comment #4)
This happens to me as well while playing Spotify or Apple Music (using the native apps) and setting
media.cubeb.sandbox=false
sounds like fixed it. Feel free to ping me on slack if you need a config dump or other data.Just to clarify - in this case you're experiencing crackling in other audio-producing apps while Firefox is running?
Yes. While Firefox is running and with the two prefs set to true
, I hear a crackling sound during music playing in the native apps of Spotify or Apple Music.
Assignee | ||
Comment 9•3 years ago
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There's an experimental build available at https://firefox-ci-tc.services.mozilla.com/api/queue/v1/task/TUMtc6EsSh-QJn-1IaIJLQ/runs/0/artifacts/public/build/target.dmg that improves the situation significantly for me. I'd love to get feedback on whether that build improves the situation for anyone seeing this issue.
Reporter | ||
Comment 10•3 years ago
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Hi @kinetic
yea with that try build it is way better on my machine, i can´t hear the crackling noise that i was getting a few seconds after i hit the play button
Updated•3 years ago
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Updated•2 years ago
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Comment 11•2 years ago
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The feature in question is disabled, so we currently don't see any WebCompat breakage.
Assignee | ||
Comment 12•2 years ago
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Fixed by the landing of bug 1817043 and dependencies.
Updated•2 years ago
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Updated•2 years ago
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Description
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