Thunderbird forgets changed settings (new username) of manually added SMTP server after restart
Categories
(Thunderbird :: Preferences, defect)
Tracking
(Not tracked)
People
(Reporter: zaga1, Unassigned)
References
(Blocks 1 open bug)
Details
Attachments
(15 files)
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User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.15; rv:106.0) Gecko/20100101 Firefox/106.0
Steps to reproduce:
Updating SMTP password
Actual results:
Password not shown updated in Settings > Password > Saved password
Expected results:
Password updated in Settings > Password > Saved password
Comment 1•2 years ago
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Updating SMTP password
How? Where? Please provide full and clear steps to reproduce.
Reporter | ||
Comment 10•2 years ago
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Reporter | ||
Comment 11•2 years ago
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Reporter | ||
Comment 12•2 years ago
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Reporter | ||
Comment 13•2 years ago
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Comment 14•2 years ago
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Works fine for me. Must be some corrupted file in the profile (key4.db, cert9.db perhaps?)
Comment 15•2 years ago
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Also try Help | Troubleshoot mode
Reporter | ||
Comment 16•2 years ago
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Cannot access Troubleshoot mode - Help dropdown not greyed out (reported in Bug 1798874)
All these problems started when updated to v102
Reporter | ||
Comment 17•2 years ago
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(In reply to Magnus Melin [:mkmelin] from comment #14)
Works fine for me. Must be some corrupted file in the profile (key4.db, cert9.db perhaps?)
What would be the consequences if I delete those db files?
Reporter | ||
Comment 18•2 years ago
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(In reply to Magnus Melin [:mkmelin] from comment #15)
Also try Help | Troubleshoot mode
Cannot access Troubleshoot mode - Help dropdown greyed out (reported in Bug 1798874)
(Ignore comment 16)
All these problems started when updated to v102
Comment 19•2 years ago
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If you delete them you can't access any stored passwords anymore. (Do keep a backup of them before deleting. Then you can always put them back later.)
Comment 20•2 years ago
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Please try reinstalling.
If still a problem, please check if you have any issues if creating a new profile (start with the -p flag to do that)
Comment 21•2 years ago
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(In reply to Magnus Melin [:mkmelin] from comment #20)
Please try reinstalling.
If still a problem, please check if you have any issues if creating a new profile (start with the -p flag to do that)
Reporter | ||
Comment 22•2 years ago
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what is -p flag?
I am reluctant to reinstall - I have too many accounts and don't have time to go through all this and it may not work anyway.
I have narrowed down issue in that it is the Accounts Settings that is not saving new smtp user/name (see new screenshots) but reverts to previous smtp settings on relaunching app. However, the new username and password now saves correctly to the Password Manager (still saved there after relaunch) so by re-updating the smtp user/name in Accounts Setting TB remembers (until relaunch) the saved associated Password Manager username/password.
Is there an earlier version (when Accounts Settings was under the Tools menu) of OSX TB that will work on an M1 Macbook/OSX 12 or 13? Otherwise, sadly, I don't think I can continue with TB v102 there are just too many issues, it's a big headache. Postbox which is similar to TB has no issues.
Reporter | ||
Comment 23•2 years ago
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Comment 24•2 years ago
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I have narrowed down issue in that it is the Accounts Settings that is not saving new smtp user/name (see new screenshots) but reverts to previous smtp settings on relaunching app.
Next time you create the smtp user/name, check tools > developer > error console for relevant information.
Same thing when creating responding to the password prompt.
- reinstall of the program does not touch your Thunderbird data/profile (but you do have backups of your data, correct?)
- -p allows you to switch between data sources/profiles, it won't delete your old profile unless you tell it to.
Postbox ... has no issues.
That's because it is based on an almost 10 year old version of Thunderbird http://kb.mozillazine.org/Email_clients_based_on_Thunderbird
Reporter | ||
Comment 25•2 years ago
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(In reply to Wayne Mery (:wsmwk) from comment #24)
I have narrowed down issue in that it is the Accounts Settings that is not saving new smtp user/name (see new screenshots) but reverts to previous smtp settings on relaunching app.
Next time you create the smtp user/name, check tools > developer > error console for relevant information.
Same thing when creating responding to the password prompt.
error console message attached.
- reinstall of the program does not touch your Thunderbird data/profile (but you do have backups of your data, correct?)
- -p allows you to switch between data sources/profiles, it won't delete your old profile unless you tell it to.
how do I use -p flag?
Postbox ... has no issues.
That's because it is based on an almost 10 year old version of Thunderbird http://kb.mozillazine.org/Email_clients_based_on_Thunderbird
But it works - headache-free!
Reporter | ||
Comment 26•2 years ago
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Comment 27•2 years ago
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In the Mac terminal application, do
/Applications/Thunderbird.app/Contents/MacOS/thunderbird-bin -p (or -P, either one)
It brings up the profile manager. https://support.mozilla.org/kb/using-multiple-profiles
Updated•2 years ago
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Comment 28•2 years ago
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zaggie1, seems like your problem has changed since comment 0, and iiuc, per your comment 22, this is no longer about passwords.
Is the following a correct representation of your problem?
- You are able to add a new SMTP server which survives restarting TB
- The associated passwords are correctly saved in Saved Passwords and survive restart TB
- When you change the username in the SMTP server settings, the change works for the current session, but does not survive restarting TB, so the username will go back to the original username with which the SMTP server was first created.
Is that correct? If not, what exactly are you doing, and what exactly is failing?
- Also, are the symptoms of this bug still different from your bug 1798197?
- Zaggie1, as we've fixed bug 1782646 on release channel now, can you recheck if this bug still occurs on TB 102.5.0+?
(In reply to zaggie1 from comment #22)
I have narrowed down issue in that it is the Accounts Settings that is not saving new smtp user/name (see new screenshots) but reverts to previous smtp settings on relaunching app. However, the new username and password now saves correctly to the Password Manager (still saved there after relaunch) so by re-updating the smtp user/name in Accounts Setting TB remembers (until relaunch) the saved associated Password Manager username/password.
Updated•2 years ago
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Reporter | ||
Comment 29•2 years ago
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(In reply to Thomas D. (:thomas8) from comment #28)
zaggie1, seems like your problem has changed since comment 0, and iiuc, per your comment 22, this is no longer about passwords.
Is the following a correct representation of your problem?
- You are able to add a new SMTP server which survives restarting TB
No, new SMTP server does not survive restarting
- The associated passwords are correctly saved in Saved Passwords and survive restart TB
Correct
- When you change the username in the SMTP server settings, the change works for the current session, but does not survive restarting TB, so the username will go back to the original username with which the SMTP server was first created.
Correct
Reporter | ||
Comment 30•2 years ago
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(In reply to Thomas D. (:thomas8) from comment #28)
Is that correct? If not, what exactly are you doing, and what exactly is failing?
I dont know how else to describe other than in the sequence of screen shots I previously provided
- Also, are the symptoms of this bug still different from your bug 1798197?
It is the same bug
- Zaggie1, as we've fixed bug 1782646 on release channel now, can you recheck if this bug still occurs on TB 102.5.0+?
Updating to 102.5.1 has not cured the problem
Reporter | ||
Comment 31•2 years ago
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Also same issue with TB Version 78.14.0 on Intel Mac.
Mozilla/5.0 (Macintosh; Intel Mac OS X 10.10; rv:78.0) Gecko/20100101 Thunderbird/78.14.0
OS Darwin 14.5.0
Name Thunderbird
Version 78.14.0
Build ID 20210901192859
Reporter | ||
Comment 32•1 year ago
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Problem still occuring in v115
Comment 33•1 year ago
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Something in your profile interfering? To test, create a new profile (start with thunderbird -P) and try to reproduce
Reporter | ||
Comment 34•1 year ago
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Absolutley no changes I make in Account Settings ever gets saved - always reverts back to initial settings on relaunching app as occured pre v115.
Launching in troubleshoot mode makes no difference - nothing gets saved.
How Do I open profile manager on Mac OSX TB?
Reporter | ||
Comment 35•1 year ago
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(In reply to zaggie1 from comment #34)
How Do I open profile manager on Mac OSX TB?
Found it.
Reporter | ||
Comment 36•1 year ago
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Where are SMTP settings saved?
Where are Identities saved?
Can these locations be repaired?
Reporter | ||
Comment 37•1 year ago
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(In reply to zaggie1 from comment #34)
Absolutley no changes I make in Account Settings ever gets saved - always reverts back to initial settings on relaunching app as occured pre v115.
Launching in troubleshoot mode makes no difference - nothing gets saved.How Do I open profile manager on Mac OSX TB?
Is this useful info?:
Application Basics
Name Thunderbird
Version 115.2.0
Build ID 20230828145448
Distribution ID
Update Folder
/Users/xxxx/Library/Caches/Thunderbird/updates/Applications/Thunderbird
Update History
Update Channel release
User Agent Mozilla/5.0 (Macintosh; Intel Mac OS X 10.15; rv:115.0) Gecko/20100101 Thunderbird/115.2.0
OS Darwin 21.6.0 Darwin Kernel Version 21.6.0: Thu Jul 6 22:19:54 PDT 2023; root:xnu-8020.240.18.702.13~1/RELEASE_ARM64_T8101
Rosetta Translated false
Application Binary /Applications/Thunderbird.app/Contents/MacOS/thunderbird-bin
Profile Folder
Build Configuration about:buildconfig
Memory Use about:memory
Cache Use about:cache
Performance about:processes
Registered Service Workers about:serviceworkers
Multiprocess Windows 0/0
Fission Windows 0/0 Enabled by default
Remote Processes 2
Enterprise Policies Inactive
Google Location Service Key Missing
Google Safebrowsing Key Missing
Mozilla Location Service Key Missing
Safe Mode false
Memory Size (RAM) 8.0 GB
Disk Space Available 13.5 GB
Profiles about:profiles
Telemetry Data about:telemetry
Comment 38•1 year ago
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They are saved in the settings. Search advanced configuration for "smtpserver"
Reporter | ||
Comment 39•1 year ago
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How can I use the configurations listed under "smtpserver" to resolve this problem?
You mentioned previously that it could be some corrupted file in the profile (key4.db, cert9.db) how can I check this also?
Comment 40•1 year ago
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Updated•11 months ago
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Reporter | ||
Comment 41•11 months ago
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I have looked in the profile folder but not sure which file to check or what to look for.
Reporter | ||
Comment 42•11 months ago
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Solved! ... sort of:
As I was using a "user.js" file to resolve other issue (Bug 1615681) my account changes are not being automatically updated to the user.js file, only to the default prefs.js or that there is an underlying issue with either of these files?
Comment 43•10 months ago
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You generally shouldn't be saving things to user.js
Reporter | ||
Comment 44•10 months ago
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Maybe so but it's the ony way I have been able to resolve the problem. Is there a better way?
Updated•6 months ago
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Comment 45•6 months ago
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Assuming you are on Mac, to Get Info on prefs.js. Does it show read & write as seen in this screen shot?
Reporter | ||
Comment 49•29 days ago
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(In reply to Wayne Mery (:wsmwk) from comment #43)
You generally shouldn't be saving things to user.js
TB still not saving updated IMAP prefs without manually applying to user.js file. Any update on a fix for this?
Description
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