Closed Bug 1848738 Opened 3 years ago Closed 1 year ago

Message may appear duplicated in unified folder until next restart.

Categories

(Thunderbird :: Folder and Message Lists, defect)

Product:
Thunderbird
Component:
Folder and Message Lists
Version:
Thunderbird 115
Type:
defect

Tracking

(Not tracked)

Status:
RESOLVED WORKSFORME

People

(Reporter: kita, Unassigned)

References

Details

Attachments

(2 files)

The attached screenshot it shows 5 lines.
49.01 KB, image/jpeg
Details
Duplicate example
29.55 KB, image/png
Details

User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:109.0) Gecko/20100101 Firefox/116.0

Steps to reproduce:

Start Thunderbird 115.1 normally.

Actual results:

The attached screenshot it shows 5 lines.
First line is ghost.
I already submitted a bug report.
The 2nd line and the 3rd line is same mail.
And the 4th line and the 5th line is same mail.
The mail of the 4th line and the 5th line is Japanese languege
It's not garbled.
And it's a scam email !!

I change to another folder then back.
The display changed to 2 line.

Expected results:

This Ghosts should not be displayed.

Sorry for my poor English.

Was this immediately after deleting one of the messages - I've seen stuff that looks like this on delete - ( a data losing bug since you then hit delete again and delete the wrong one).

(In reply to Mitra Ardron from comment #1)

Was this immediately after deleting one of the messages - I've seen stuff that looks like this on delete - ( a data losing bug since you then hit delete again and delete the wrong one).

I didn't do anything.

this bug may be the same as these bugs:

Emails in a thread are shown twice as duplicated on receiving
bug 1844007

Duplicate 'ghost' emails created when opening Thunderbird
bug 1649415

(In reply to alreadyinuse from comment #3)

this bug may be the same as these bugs:

Emails in a thread are shown twice as duplicated on receiving
https://bugzilla.mozilla.org/show_bug.cgi?id=1844007

Duplicate 'ghost' emails created when opening Thunderbird
https://bugzilla.mozilla.org/show_bug.cgi?id=1649415

I checked that thread.
I think same bug.
I hope fix early.

Does this still reproduce for you when using version 115.2.0.
Did it happen with version 102?

(In reply to Wayne Mery (:wsmwk) from comment #6)

Does this still reproduce for you when using version 115.2.0.
Did it happen with version 102?

Yes.This problem still ver.115.2.
Change to another folder then back to this folder the ghost will disappear.

I don't know about ver.102.
Because I didn't use Unified Folders.

In addition, HTML mail may be displayed as plain TEXT (source).
Run repair folder then I can see it in HTML.
But Sort change to ascending.
I usually used descending.
Since it does not happen every time, I do not know the details, so I am not reporting it.

Using "Supernova" requires patience.
This is a grumbling.
I will not change to another mailer.

Flags: needinfo?(kita)

Change to another folder then back to this folder the ghost will disappear.

Thanks for this information - so there are not physically duplicate emails, but the display shows multiples.

kita, Are there multiples only shown in a Unified folder/Inbox?

Flags: needinfo?(kita)

(In reply to Wayne Mery (:wsmwk) from comment #8)

Change to another folder then back to this folder the ghost will disappear.

Thanks for this information - so there are not physically duplicate emails, but the display shows multiples.

kita, Are there multiples only shown in a Unified folder/Inbox?

I can't answer this question correctly.
However, I've seen multiple only in the unified folder/inbox.

Flags: needinfo?(kita)
See Also: → 1844007

kita are you still seeing this?

Flags: needinfo?(kita)

Hi,Wayne Mery.
Yes.I am hear.
Now I don't use Unified folder.
Is Bug fixed on 115.4 ?
I will check Unified folder.

Flags: needinfo?(kita)

I have never seen this issue, so I cannot say whether it would be gone for you

Flags: needinfo?(kita)

(In reply to Wayne Mery (:wsmwk) from comment #12)

I have never seen this issue, so I cannot say whether it would be gone for you

This isn't just my problem.
Also the person who reported bug 1844007 and bug 1649415.
And my wife.
The Thunderbird team believes they can solve this problem.

Flags: needinfo?(kita)
Attached image Duplicate example —

Not sure if this is the same issue, but I receive something similar on a daily basis with all 115 versions (current is 115.7.0 snap)

One message received is shown as 2 threaded messages. Some emails were deleted some time ago. Only one instance of Thunderbird is running.

Example: attachment 9376977 [details] from bug 1848738

(In reply to tomas.stan from comment #15)

Not sure if this is the same issue, but I receive something similar on a daily basis with all 115 versions (current is 115.7.0 snap)

One message received is shown as 2 threaded messages. Some emails were deleted some time ago. Only one instance of Thunderbird is running.

Example: https://bug1848738.bmoattachments.org/attachment.cgi?id=9376977 (sorry, cannot understand how to put it inline here)

... to augment my previous post - all subsequent messages arriving shows up as a "thread" on the top of the list, while previous message starts showing normally (as a single item in the list)

(In reply to tomas.stan from comment #16)

(In reply to tomas.stan from comment #15)

Not sure if this is the same issue, but I receive something similar on a daily basis with all 115 versions (current is 115.7.0 snap)

One message received is shown as 2 threaded messages. Some emails were deleted some time ago. Only one instance of Thunderbird is running.

Example: https://bug1848738.bmoattachments.org/attachment.cgi?id=9376977 (sorry, cannot understand how to put it inline here)

... to augment my previous post - all subsequent messages arriving shows up as a "thread" on the top of the list, while previous message starts showing normally (as a single item in the list)

I don't have it set to show threads, so they just show up as two messages.
This is a new discovery.

While the issue of phantom mails apparently isn't solved completely in 115.9, do you see any improvement regarding these duplicated messages?

Flags: needinfo?(tomas.stan)
Flags: needinfo?(kita)

(In reply to Hartmut Welpmann [:welpy-cw] from comment #18)

While the issue of phantom mails apparently isn't solved completely in 115.9, do you see any improvement regarding these duplicated messages?

Yes, it is. I'd say it is roughly 5-10 times less often. Currently I see it approximately once a day, while previously it was a numerous cases per day.

Flags: needinfo?(tomas.stan)
See Also: → 1847126

This doesn't seem to happen for kita anymore, see bug 1847126 comment 18. Is this still a thing for you with current versions, tomas.stan?

Flags: needinfo?(kita) → needinfo?(tomas.stan)

(In reply to Hartmut Welpmann [:welpy-cw] from comment #20)

This doesn't seem to happen for kita anymore, see bug 1847126 comment 18. Is this still a thing for you with current versions, tomas.stan?

I have noticed this once in recent couple of weeks while being on 128.11.1esr. Since I use Flatpak, can't easily have more recent.
But yes, this happens pretty seldom.

Flags: needinfo?(tomas.stan)

Thanks for your quick feedback. Does this occur only in unified folders, or in anywhere else as well? Related to Grouped By view?

(In reply to Hartmut Welpmann [:welpy-cw] from comment #22)

Thanks for your quick feedback. Does this occur only in unified folders, or in anywhere else as well? Related to Grouped By view?

I noticed that in Unified for sure. Don't use Grouped By (..Sort, if you have that in mind), so cannot tell you for sure.

Do these duplicates go away by themselves after switching to another folder and back, or restarting Thunderbird? They are not duplicated in there containing real folder?

See Also: → 209501
Summary: The same email is displayed on two lines. → The same email is displayed on two lines in unified folders.

(In reply to Hartmut Welpmann [:welpy-cw] from comment #24)

Do these duplicates go away by themselves after switching to another folder and back, or restarting Thunderbird? They are not duplicated in there containing real folder?

Hartmut, The last time, it did not disappear on changing folders, but after Thunderbird restart only. And yes, it was not duplicated anywhere else. In Unified Inbox only.

Thanks again, Tomas. Maybe some kind of caching issue…

See Also: → 1923520
Summary: The same email is displayed on two lines in unified folders. → Message may appear duplicated in unified folder until next restart.

(In reply to Hartmut Welpmann [:welpy-cw] from comment #20)

This doesn't seem to happen for kita anymore, see bug 1847126 comment 18. Is this still a thing for you with current versions, tomas.stan?

I saw your post and tried the unified folder.
Then I find phantom mail.
The simple solution to me what not use the unified folder.

(In reply to Hartmut Welpmann [:welpy-cw] from comment #26)

Thanks again, Tomas. Maybe some kind of caching issue…

Hartmut, my sincere apologies, I just realized I mixed up with another TB issue (Empty message dated 1/1/1970 appears in unified folder) here. No, I haven't noticed duplicates in recent versions. Sorry for the confusion.

(In reply to tomas.stan from comment #28)

(In reply to Hartmut Welpmann [:welpy-cw] from comment #26)

Thanks again, Tomas. Maybe some kind of caching issue…

Hartmut, my sincere apologies, I just realized I mixed up with another TB issue (Empty message dated 1/1/1970 appears in unified folder) here. No, I haven't noticed duplicates in recent versions. Sorry for the confusion.

No worries. Then let's just close this, since it's now all about "phantom" mails as it seems. See bug 209501.

Status: UNCONFIRMED → RESOLVED
Closed: 1 year ago
Resolution: --- → WORKSFORME
You need to log in before you can comment on or make changes to this bug.

Attachment

General

Creator:
Created:
Updated:
Size: