274903 - Can't print using installer builds

Status: VERIFIED FIXED

(Firefox :: Installer, defect)

Description

[Bill Gianopoulos [:WG9s]]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8a6) Gecko/20041215 Firefox/1.0+
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8a6) Gecko/20041215 Firefox/1.0+

You cannot print using an installer build.

Reproducible: Always

Steps to Reproduce:
1. Visit any webpage.
2. DO a File -> Print
3.

Actual Results:  
A selct printer dialog appers but when you selct the printer and click OK,
nothing happens, no preparing document progressmeter, no printed output.

Expected Results:  
the preparing document progress meter should have appeard followed by output
fromthe printer.

Printing works fine form zip builds.  After the failed print attempt, attempting
to print again results in a "not available" pop-up.  Also, at this point you can
only navigate by selcting links on the disaplyed page.  Trying to navigate from
the URL bar or by clicking on a bookmark results in the you can't change
documents while in print preview pop-up.

Comment 1

[Bill Gianopoulos [:WG9s]]

I am tagging this bug as aviary landing although it is a bit late, because it
fails with the first installer build that actually installs and launches that
was created since the landing, so my best guess is that this has not worked
since the landing.

Comment 2

[Fred Collier]

Won't print for me neither.

Mozilla/5.0 (Windows; U; Win95; en-US; rv:1.8a6) Gecko/20041216 Firefox/1.0+
Beast Exe

Comment 3

[John Liebson]

Using Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8a6) Gecko/20041215
Firefox/1.0+, installer version, WindowsXP Home,LaserJet4, I just printed this
Bugzilla report, along with the MozillaZine message that asks that this bug be
added to the list for the release I'm using
http://savanna.mozillazine.org/viewtopic.php?t=184558&start=30

(Not arguing the case, simply reporting my results.)

Comment 4

[Bill Gianopoulos [:WG9s]]

That is strange.  Fails for me with WIN XP professional SP2 and exaclty the same
build and printer.

Comment 5

[Jean-Marc]

Attachment: Popup when I try to switch page after a failed print

Maybe the following could help :
- I can print with a "FILE:" printer without problem
- Trying printing the 1st time with my usual printer (USB001), then - seeing
that it doesn't work - willing to go to another page fails with "Alert - The
document cannot change while Printing or in Print Preview. [OK]" (see attached
image)

Comment 6

[Jean-Marc]

I spoke too fast : my "FILE:" printer doesn't work anymore with Fx. Why ? Maybe
a profile problem, I don't have time anymore to test that. The "cannot change"
popup now appears with my file printer as well.

However, the layout engine is going haywire when I do this :
1. I print the BBC News front page (http://news.bbc.co.uk/ , past the cookie page)
2. The printing fails. I can check it with the "Home" button : the "cannot
change" popup appears instantly.
3. I click on several of the subject items to the left. This time I can "change
document", in a way.
4. Now just hover on all the links of the page. Now you see that something wrong
happened.
5. Repeat a bit steps 3 and 4.
5. Try "Print Preview" now. Funnier than ever ! Even the latest news ticker is
running in Print Preview ...

Comment 7

[Jean-Marc]

( Comment 6 verified with a fresh profile and latest trunk installer build
Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8a6) Gecko/20041216
Firefox/1.0+
no additional extensions or themes)

Comment 8

[John Liebson]

Unfortunately, my Comment #3 is no longer valid: While I was able to print two
days ago, that is no longer true, not even with a brand-new profile.

Comment 9

[Bill Mason]

*** Bug 275432 has been marked as a duplicate of this bug. ***

Comment 10

[Bill Mason]

Adding blocker status and keywords from duped bug 275432

Comment 11

[Nagi Peters]

Not sure Bug 269616 is a dup.
It's with zip builds and tested with new profile.

Comment 12

[Riven Cui]

I can print either. What's more , I can't print-preview after trying to print.

Comment 13

[Riven Cui]

I can print either. What's more , I can't print-preview after trying to print.
Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.8a6) Gecko/20041220
Firefox/1.0+

Comment 14

[Jennifer Sherie Case]

Tried 3 different Builds to date and because I have a lot of Printing to do has
sadly reverted back to the 11-15-04 Branch build Firefox 1.0

Comment 15

[Riven Cui]

Attachment: Unable to change back to the normal view

Unable to change back to the normal view after trying to print in preview.

After clicking "Close" button, the tabs come back, but the print preview
toolbar
ramained. A hybrid between two modes.

Comment 16

[Bill Gianopoulos [:WG9s]]

This is a simple installer packaging issue.  Copying the file
layout_printing.xpt from the applications components folder from a zip build
corrects the issue.  Therefore, the fix is to add layout_printing.xpt to the
list of files packaged into browser.xpt in the installer build.

Comment 17

[Bill Gianopoulos [:WG9s]]

Attachment: proposed-patch

This patch should fix the problem by adding layout_printing.xpt to
packages-static.

Comment 18

[Worcester12345]

Why has this not landed yet? 

Comment 19

[Ben Goodger (use ben at mozilla dot org for email)]

Comment on attachment 169574 [details] [diff] [review]
proposed-patch

r=[e-mail]

Comment 20

[Michael Lefevre]

now that this has review and the tree is open, could someone help by landing
this (I don't think wgianopoulos has CVS access)?  It would be nice to get this
smoketest blocker fixed...

Comment 21

[Peter van der Woude [:Peter6]]

*** Bug 278095 has been marked as a duplicate of this bug. ***

Comment 22

[Mike Connor [:mconnor]]

Checking in browser/installer/windows/packages-static;
/cvsroot/mozilla/browser/installer/windows/packages-static,v  <--  packages-static
new revision: 1.33; previous revision: 1.32
done

Comment 23

[Tracy Walker [:tracy]]

verified with Windows Fx trunk build 2005-01-18-10-trunk

Comment 24

[Nagi Peters]

*** Bug 269616 has been marked as a duplicate of this bug. ***

Comment 25

[Doug Harris]

Since this appears to be just a missing file from the installer, is this
something that can be remedied by grabbing this file and dropping it into the
directory structure created by the Firefox installer? 

Alternately, are there plans for an interim release before 1.1 which might
include the fix for this?

Comment 26

[Bill Gianopoulos [:WG9s]]

(In reply to comment #25)
> Since this appears to be just a missing file from the installer, is this
> something that can be remedied by grabbing this file and dropping it into the
> directory structure created by the Firefox installer? 

The problem has already been fixed.

> 
> Alternately, are there plans for an interim release before 1.1 which might
> include the fix for this?

This problem never existed in any release version of Firefox.  Therefore, there
would not be any reason to have an interim release.