309184 - Blank message opening with double-click or enter key and switching folders [@ nsIMsgDBView.loadMessageByViewIndex]

Status: NEW

(Thunderbird :: Mail Window Front End, defect)

Description

[Adam Cappio]

User-Agent:       Mozilla/5.0 (X11; U; Linux i686; en-US; rv:1.7.10) Gecko/20050716 Firefox/1.0.6
Build Identifier: version 1.5 Beta 1 (20050908)

If I double-click a message to open in a separate window and then immediately
(before the message has finished opening) click on a separate folder in the main
window, the message window will always open to a blank page.  I thought this
just started happening in 1.5 beta, but I went back and checked 1.0.6, where it
occurs as well.

Reproducible: Always

Steps to Reproduce:
1. Double-click a message in the main window to open a new message window
2. Before the message has finished opening in the new window, click on a new
folder in the main window

Actual Results:  
Newly created message window is blank.  I cannot even view the source of the window.

Expected Results:  
Newly created message window displays the message correctly.

Comment 1

[David :Bienvenu]

is this a local or imap message? Any errors on the js console?

Comment 2

[Adam Cappio]

Happens with both local and IMAP.

There is JS Console output:

Error: uncaught exception: [Exception... "Component returned failure code:
0x8000ffff (NS_ERROR_UNEXPECTED) [nsIMsgDBView.loadMessageByViewIndex]" 
nsresult: "0x8000ffff (NS_ERROR_UNEXPECTED)"  location: "JS frame ::
chrome://messenger/content/messageWindow.js :: LoadMessageByViewIndex :: line
1113"  data: no]

Comment 3

[Magnus Melin [:mkmelin]]

I can confirm this on Mozilla/5.0 (X11; U; Linux i686; en-US; rv:1.8b4)
Gecko/20050918 Thunderbird/1.4

You have to click quite fast though.

Comment 4

[Adam Cappio]

Yes, I should say that I have an old **** machine, 733Mhz, so I probably
qualify for the "lower-end machine" test results.  ;-)  

Comment 5

[Denis BUCHER]

I have the same problem but very often, not only with double clic !

I'm using IMAP, and if new messages are coming, while the headers appears I clic on them, and the messages are blank. Then is it IMPOSSIBLE TO VIEW THE MESSAGE AGAIN, EXCEPT if I restart Windows ! (I can close Thunderbird, double-clic, whatever, the email remains empty/blank !)

I think that viewing messages while they arrive is the cause of the message, but it's impossible to refrain from it, because when you see new messages, you click on them !

Isn't there a way to resync/refresh/reload a message ?

(And no error in Javascript console)

Comment 6

[Denis BUCHER]

Sorry, I forget to say that the bug happens under Windows XP, Thunderbird 1.5.0.7 (20060909)

Comment 7

[Wayne Mery (:wsmwk)]

see this also in version 2?

Comment 8

[Adam Cappio]

Yep, it's there in v2.  I'm on a much faster machine now, so it doesn't really bother me.  In order for it to repro, I have to:

1) turn off message pane
2) highlight a message in one folder
3) place the mouse over a different folder
4) press enter to open the message and immediately click the mouse

Blank message still opens.

Comment 9

[Denis BUCHER]

After verification, this bug is easily reproductible, I tryed myself and I can easily reproduce the bug.

(Personnally it never happened again in my normal usage, maybe because I don't thrust Thunderbird as much as before and I don't touch it anymore while fetching messages ?)

Comment 10

[Wayne Mery (:wsmwk)]

Bug 330258 comment 6 has steps to reproduce even on a fast machine - select multiple messages, hit Enter, immediately click on another folder. All windows opened have menu, mail toolbar, but no message content.  

I suspect the secondary issue is gone - i.e. no menu and mail toolbar, or tiny & unsizeable.

Dennis, comment 9 is talking about this bug right?  How about your comment 6 issue, is it gone? Or do you still have to restart thunderbird or windows? (If you dont' see error message it's not likely to be this bug.)  closer maybe to bug 403492, who says he has to restart TB to clear the condition.

Comment 12

[Denis BUCHER]

Hello Wayne, Sorry for this late reply, but yes you're right :

a) My comments #5/#6 are now gone. When clicking on a message while being fetched, (for example you got 40 headers, click on the 35th, while thunderbird is taking the 10th message) it is blank because not yet arrived. BUT NOW Thunderbird is NOT BUGGED ANYMORE. It simply exits this message when it arrives, you have to select this message again and you can see it. It could be improved so that the message would be displayed, but this would be an improvement. IMHO the bug has been corrected.

b) And yes comment #9 was about comment #8. This bug is STULL present in Thunderbird 2.0.0.14

Comment 13

[Wayne Mery (:wsmwk)]

this needs testing with current trunk.

Comment 14

[Jay Moran (jaym/lazvon)]

I could not get this to reproduce for me. However, I'm not sure I'm doing it right either. There was only ONE email I could find that was slow enough for me to actually click on another folder. Everything else was just too fast to open after double clicking on it. Especially true in Local Folders with 4MB attachments, and in IMAP folders with attachments as well, everything was already rendered by the time I could click over on another folder in the folder pane.

I will say there was one time out of many attempts that I was able to click on another folder before rendering, and that one time the email still rendered in the new window just fine.

This testing was on: Mozilla/5.0 (Macintosh; U; Intel Mac OS X 10.5; en-US; rv:1.9.1b4pre) Gecko/20090422 Shredder/3.0b3pre

Comment 15

[Chris Pepper]

This sounds somewhat like what I am seeing. When I open multiple messages in TB 3.1, most or all open blank and never get populated with message content. I don't believe I saw this in 2.x.

The easiest way for me to reproduce is to select a few messages in an IMAP/SSL mailbox hosted on my home DSL and hit Enter to open them. I get a blank window titled "Mozilla Thunderbird" for each one (perhaps except one message which renders properly). I believe the windows eventually 'filled in' under TB2, but now they never do.

I'll attach a screenshot. Note 'Done' at the lower-left -- this window is never going to contain any content.

Comment 16

[Chris Pepper]

Attachment: Blank message window