mozilla.support.general needs a better name

VERIFIED FIXED

Status

mozilla.org
Discussion Forums
P1
normal
VERIFIED FIXED
12 years ago
10 years ago

People

(Reporter: cilias, Assigned: justdave)

Tracking

Details

(Reporter)

Description

12 years ago
mozilla.support.general is intended as a support group for Mozilla products that don't currently have a dedicated newsgroup/list, but most posts in it are by people under the impression it is for general support issues.

The equivalent dev group is mozilla.dev.apps.other; so right now, I would rename mozilla.support.general to mozilla.support.other. There's a possibility that it would be interpreted as support for non-mozilla products, but at least there wouldn't be any overlap with other current support groups.
Assignee: server-ops → justdave
Gerv: thoughts?  makes sense to me.  renames are painful though :(
(Reporter)

Comment 2

12 years ago
FWIW, there are currently five members on the list.

Comment 3

12 years ago
A monthly READMENOW or mini FAQ posted to the newsgroup should be sufficient.
(Reporter)

Comment 4

12 years ago
(In reply to comment #3)
> A monthly READMENOW or mini FAQ posted to the newsgroup should be sufficient.

Such measures do not work, and never have. It was done in the old groups to direct user traffic. I posted a message in mozilla.support.firefox almost a couple of weeks ago, regarding bug 326634, and there are still at least a couple of posts per day from Google users.

One of the reasons for not propagating to usenet is that MoFo would have the power remove/create groups. The groups are so young right now, lets fix them properly, before it really is too late.
It's a fair point. And we are doing renames early rather than later when it's more painful (there's another bug about doing some). If it's already causing problems after a couple of weeks, those aren't going to magically disappear. Let's do it. It's not a rename, though. It's a "this group never existed. Honest. Oh look, here's a new group with a similar charter". No migration. Let's keep it simple.

Gerv
shaver, dria, bsmedberg: are you OK with this?

Gerv
Assignee: justdave → gerv
Component: Server Operations → Newsgroups
QA Contact: justin → justdave
shaver doesn't object, he told me by phone.

Dave: can we just go ahead and do this and get it over with? :-)

Thanks,

Gerv
Assignee: gerv → justdave
Priority: -- → P1
OK, so just to clarify...  we're creating mozilla.support.other, and not nuking mozilla.support.general for now? (but probably nuking it eventually?)
(Reporter)

Comment 9

11 years ago
If there's going to be an overlap, it should be a very short time (IMO).
dave: nuke it immediately. Again, it's only a few weeks of traffic (although more the longer we wait!) - losing it for posterity is not a disaster.

Let's do it :-)

Gerv
(Reporter)

Comment 11

11 years ago
Is there anything preventing this from happening now?
No.

Gerv
Just me not getting around to it.

We've got a collection of minor tweaks to the group list started, I'm going to try to get them together so I can request them all at once this weekend.  It's less hassle with Google Groups that way.
Did this big shuffle happen?
(Reporter)

Comment 15

11 years ago
(In reply to comment #14)
> Did this big shuffle happen?

No, not yet. :(
support-other mailing list has been created, admin password has been mailed to Chris.  The list will remain hidden until the corresponding newsgroup shows up on news.mozilla.org.

newgroup request has been submitted to Giganews.  Based on previous experience it may be a couple weeks before it shows up on Google Groups.

I will proceed with the rmgroup of mozilla.support.general as soon as mozilla.support.other works.
Status: NEW → ASSIGNED
Whiteboard: waiting on Giganews/Google
(Reporter)

Comment 17

11 years ago
It's now on news.mozilla.org.
I guess we're gonna wait until it's on Google Groups, before announcing its existence?
Hadn't heard anything back from Giganews saying they'd done it, but the newly named version showed up in my newsreader just now. :)

I've unhidden the list.

Still waiting to hear from Google, of course.
Whiteboard: waiting on Giganews/Google → waiting on Google
(Reporter)

Comment 19

11 years ago
Google Group looks to be up:
http://groups.google.com/group/mozilla.support.other
(Reporter)

Updated

11 years ago
Blocks: 349062
w00t, Google's on the ball, Google Groups mirror on mozilla.support.other is all set.  This is now waiting on deprecation announcements and closing the old group now.  I'm on vacation this weekend, so I'll probably do the announcements on Monday and aim to close it Friday next week.
Whiteboard: waiting on Google → ETA 8/25 needs deprecation announcements for m.s.general
(Reporter)

Comment 21

11 years ago
Monday has gone, and there's no announcement; so this is a reminder, in case you forgot. :-)
Announcement has been posted.

I'll give it a week before requesting the old newsgroup be nuked.
Whiteboard: ETA 8/25 needs deprecation announcements for m.s.general → ETA 9/11 - allowing time for announcement to propagate
rmgroup request for mozilla.support.general has been sent to both Giganews and Google.
Whiteboard: ETA 9/11 - allowing time for announcement to propagate → waiting on Giganews/Google
(Reporter)

Comment 24

11 years ago
Giganews has removed it. Still waiting on Google to disable posting to it.
(Reporter)

Comment 25

11 years ago
Google has disabled posting to mozilla.support.general, and put their "You cannot post messages because this group is only available as an archive" header on it. This bug looks fixed to me. :-)
(Reporter)

Comment 26

11 years ago
Hmm. Looks like I was wrong earlier, about Google disabling posting to mozilla.support.general. I'll keep my mouth shut now. :-)
yeah, I heard back from Giganews, haven't heard from Google yet.
Whiteboard: waiting on Giganews/Google → waiting on Google
I just spot-checked this, Google appears to still be allowing posting here.  I'll remind them about it when I do this month's batch.
Google is still allowing posting here (and there's been some recently!)

I included a reminder that it's supposed to be on archived status in tonight's batch of newsgroup requests that I sent them.
I've sent another reminder to Google that we're still waiting for this group to be closed.
I've sent yet another reminder to Google that mozilla.support.general is still waiting to be put in archived status.
Yay, finally done.  mozilla.support.general now shows read-only on Google Groups.
Status: ASSIGNED → RESOLVED
Last Resolved: 10 years ago
Resolution: --- → FIXED
Whiteboard: waiting on Google
(Reporter)

Updated

10 years ago
Status: RESOLVED → VERIFIED
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