380740 - Unable to move or delete mails from/in IMAP inbox via context menu

Status: RESOLVED WORKSFORME

(SeaMonkey :: MailNews: Message Display, defect)

Description

[Wolfgang Preuss]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9a5pre) Gecko/20070511 SeaMonkey/1.5a
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9a5pre) Gecko/20070511 SeaMonkey/1.5a

In the context menu the two items "move" and "delete" are greyed out,
so I cannot move mails from the IMAP inbox by this way.
Moving and deleting by using mouse and cursor are still possible.
No such problems with pop mail servers.


Reproducible: Always

Steps to Reproduce:
1. Go to a mail in the IMAP SSL inbox (first pane)
2. Right click to get the context menu
3. Move and delete are greyed-out
Actual Results:  
mail context menu not fully functional


This behaviour occurs since 
Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9a5pre) Gecko/20070511 SeaMonkey/1.5a
The precedent version
Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9a5pre) Gecko/20070510 SeaMonkey/1.5a
seems to work still ok.

Comment 1

[WADA:World Anti-bad-Duping Agency]

DUP of already fixed Bug 377900?
See also already DUP'ed Bug 378314, Bug 378020, Bug 379587 to it.
Or DUP of open Bug 378047? 

 

Comment 2

[Wolfgang Preuss]

Today I installed
Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9a5pre) Gecko/20070524 SeaMonkey/1.5a
and the indicated problems dont exist anymore. 
We hadn't to change anything in our IMAP/cyrus environment. Thanks.
Has there been a (not yet documented) change for Bug 378047? 

Comment 3

[David :Bienvenu]

see bug 377900 which was fixed first, before that bug was filed, I believe.

Comment 4

[Wolfgang Preuss]

One addition: (perhaps belonging to bug 380124 or bug 244601 ?)
Since Gecko/20070522 (and until 20070529) the move-to is working again,
but only for single mails! 
When I try to move several mails together from IMAP inbox to a local folder,
SeaMonkey says "downloading message n of n" until I leave the Inbox.
When I return, those messages have disappeared from Inbox, but I can't
see them in the destination folder --> dataloss!
In some cases I get the message:
Unable to open the folder ... because its in use by some other operation.
Looking with an editor into the local folder file I remark that the
moved mails are (sometimes) there, but the initial lines are missing:
       From -  , X-Mozilla-Status  ,  X-Mozilla-Status2 
Compacting the local folder or removing the .msf doesn't change anything.
Unfortunately the effects are varying ...
(I deactivated all filters and junk control, but that didn't help)

Comment 5

[WADA:World Anti-bad-Duping Agency]

(In reply to comment #4)
> When I try to move several mails together from IMAP inbox to a local folder,
>(snip)
> those messages have disappeared from Inbox, but I can't see them in the destination folder --> dataloss!

Sounds Bug 368112.

> In some cases I get the message:
> Unable to open the folder ... because its in use by some other operation.

Sounds that compacting or re-build index or other is in progress really, and may be somehow hanging due to some reasons.
If it occurs frequently, see following page and take actions in it.
  http://kb.mozillazine.org/Keep_it_working_%28Thunderbird%29

(Off-Topic)

> Looking with an editor into the local folder file I remark that the
> moved mails are (sometimes) there, but the initial lines are missing:
>        From -  , X-Mozilla-Status  ,  X-Mozilla-Status2 

Mail in IMAP server doesn't have these 3 lines. But when IMAP folder is set as "offline use", Tb seems to put them locally for use during offline status.
See Bug 381472 for this.
Possibly intermittent status.

> Compacting the local folder or removing the .msf doesn't change anything.

As far as I know, if ".msf" thinks that deleted(but not erased yet. i.e. dirty bit=on) mail doesn't exist, Tb doesn't initiate compacting action because no need to compact.
And, if some part of local mail folder file doesn't have "From -" line(separator in Unix Mbox file), lines after missing "From -" line are considered to be lines of previous mail. So deletion of ".msf" has no effect for mail data which already doesn't have "From -" line in local mail folder file.

Comment 6

[Wolfgang Preuss]

Thank you very much for your hints (I will have to read lots of information ..)
(Off-Topic)
BTW neither my IMAP folder nor its subfolders are configured for offline use.

Comment 7

[WADA:World Anti-bad-Duping Agency]

(In reply to comment #4)
> In some cases I get the message:
> Unable to open the folder ... because its in use by some other operation.
> Looking with an editor into the local folder file I remark that the
> moved mails are (sometimes) there, but the initial lines are missing:
>        From -  , X-Mozilla-Status  ,  X-Mozilla-Status2 

Possibly you are looking Bug 382836.

Comment 8

[Wolfgang Preuss]

As the original greyed out problem does not exist anymore I change resolution again to WORKSFORME.
Bug 382836 describes the new missing From - lines problem that I encounter since
Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9a5pre) Gecko/20070522
SeaMonkey/1.5a 
and I will continue with my comments for Bug 382836