Closed Bug 410535 Opened 16 years ago Closed 16 years ago

No OCR with Babylon 7 translation/dictionary software under Firefox 3.0

Categories

(Tech Evangelism Graveyard :: Hebrew, defect)

x86
Windows XP
defect
Not set
normal

Tracking

(Not tracked)

RESOLVED FIXED

People

(Reporter: eliranzangom, Unassigned)

References

()

Details

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; he; rv:1.9b2) Gecko/2007121120 Firefox/3.0b2
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; he; rv:1.9b2) Gecko/2007121120 Firefox/3.0b2

whild trying ro translate words with the program babylon 7 on a website with Firefox 3.0 beta 2, the bolden word that I clicked on to find its transtation, does not fit to the word that babylon got. its happend in almost every serach. the problem does not occur on firefox 2.


Reproducible: Always

Steps to Reproduce:
1.surf a website on firefox 3 beta 2.
2.tried to find a description of a difinition, by cliking on the word i want to find and a 'hot key' that i choose (in my case, middel mouse click.
3.
Actual Results:  
differents between the word i got a what babylon 7 got.

Expected Results:  
to get the same word i was loking for.

i did not used any speciall extentions that i were not install on firefox 2.
i took a picture and upload it to imageshack, please look at it.
Send the following to Babylon supprt. Will update as soon as some reply is received:

Sometimes Babylon fails to recognize text inside a web page when viewed using Firefox 3 Beta 5. 
For example, in the Babylon support page, when I click on any of the words in the sentence:
"If you have experienced any difficulties our support team is ready to help you", I either get the wrong word translated (2 or 3 words ahead or before), or no word at all - just a single or multiple characters.
A screenshot can be viewed in this link (clicked word was: "experienced"):
http://www.screencast.com/users/yehudab/folders/Default/media/9d0132cd-b18b-4f82-82ad-c542b3340303

Although Firefox 3 is still in Beta, it looks like users of the final release of Firefox may have similar problems.
Status: UNCONFIRMED → NEW
Ever confirmed: true
Confirming, although it's not clear whether the problem is on Firefox's side or Babylon's.
Got the following response from Babylon support team:

Dear Yehuda!
Thank you for taking the time writing to us.
There is a known issue with Babylon in Firefox 3 beta.
Our R&D team is looking for a solution.
If I can be of further assistance, please don’t hesitate to contact me.
 
Kind Regards,
.... .......
Moving to Tech Evangelism
Assignee: nobody → hebrew
Component: General → Hebrew
Product: Firefox → Tech Evangelism
QA Contact: general → hebrew
STILL ON VISTA, FIREFOX 3 RC1, BABYLON 7.0.3.
Yehuda - Have you heard from Babylon since than? Can you please publish their contact address? 

I've seen other people complaining about this issue here - http://www.tapuz.co.il/tapuzforum/main/viewMsg.asp?forum=99&msgid=118107139 (Sorry, Hebrew only)
Summary: babylon 7 and firefox 3 beta 2 → No OCR with Babylon 7 translation/dictionary software under Firefox 3.0
(In reply to comment #6)
> Yehuda - Have you heard from Babylon since than? 
No

> Can you please publish their
> contact address? 
No, since their support is for paying customers only. I will send them ma reminder about this issue.
(In reply to comment #7)
> No, since their support is for paying customers only. I will send them ma
> reminder about this issue.
I don't know what you are talking about. In the past I have contacted them few times, and actually have the personal address of people that are/was employee there. 

This is their support contact form (Please note that the license code is not required for general support) - http://www.babylon.com/eng/display.php?id=9&tree=102&level=2

I've found on another place the following details (translated to English by me)

Customer services and technical support: 03-5382111
Email: support@babylon.com , helpdesk@babylon.com
Latest status as received from Babylon support:

Dear Yehuda!
Thank you for taking the time writing to us.
So far our R&D team is still looking for a solution.
If I can be of further assistance, please don’t hesitate to contact me.
Kind Regards,
.... .......
Hello

Stardict (another dictionary software almost similar to babylon) has the same problem and cannot get the correct word from Firefox.

http://www.stardict.org/forum/viewtopic.php?f=4&t=255

There are more on this on the internet. Some people guess it is related to Cairo (http://www.dria.org/wordpress/archives/2008/06/10/651/)

I am not sure babylon team can do much on this.

LingoES ( http://www.lingoes.org ), a free alternative to Babylon, supports Firefox 3 quite well. Babylon, a company that sells their product and so one can assume they can afford a nice development department, should be able to fix it.
there is an extension named quick translation(https://addons.mozilla.org/en-US/firefox/addon/5641) work fine, using babylon's dictionaries.
the problem has been fixed in the new version of babylon, 7.0.3(r23).
Status: NEW → RESOLVED
Closed: 16 years ago
Resolution: --- → FIXED
Problem fixed.
The problem continutes with Firefox 4:
https://bugzilla.mozilla.org/show_bug.cgi?id=611323
If Firefox can fix it then it's awesome, but maybe I'll try to contact Babylon (not now, when the beta is over, so they'll have less excuses to refuse XD)
Can someone please confirm the issue still occurs so we would determine if the issue should be reopened? I do remember people on irc://irc.mozilla.org/mozilla.il saying they have a premium license to the product.
As much as I recall, the problem only started when I moved to FF4, before that everything was just fine.
I'll continue my comment in 611323
(In reply to comment #18)
> Can someone please confirm the issue still occurs so we would determine if the
> issue should be reopened? I do remember people on
> irc://irc.mozilla.org/mozilla.il saying they have a premium license to the
> product.

I was one of the people with a paid license for Babylon 7. Unfortunately, the PC I had at that time is no longer mine, and I'm not sure I can find the license key and/or a Babylon 7 installer. I will update here and in bug 611323 in case I find something relevant
Product: Tech Evangelism → Tech Evangelism Graveyard
You need to log in before you can comment on or make changes to this bug.