Closed Bug 416841 Opened 16 years ago Closed 16 years ago

Audio (sound)/video from Flash objects won't play in FF with the latest Flash update (9,0,115,0)

Categories

(Core Graveyard :: Plug-ins, defect)

Product:
Core Graveyard
Component:
Plug-ins
Platform:
x86
Windows XP
Type:
defect
Priority:
Not set
Severity:
major

Tracking

(Not tracked)

Status:
VERIFIED DUPLICATE of bug 436686

People

(Reporter: kris, Unassigned)

References

(
URL
)

Details

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-GB; rv:1.8.1.12) Gecko/20080201 Firefox/2.0.0.12
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-GB; rv:1.8.1.12) Gecko/20080201 Firefox/2.0.0.12

Audio will not play through flash objects in FF, since installing the latest Flash update (9,0,115,0) this morning. Video will only play a second or so, with no audio.

Reproducible: Sometimes

Steps to Reproduce:
Visit one of the below sites with Flash 9,0,115,0 installed and try to play an audio clip or video

www.youtube.com
www.trackitdown.net
www.beatport.com
Actual Results:  
doesn't happen every time but it does occur frequently, particularly on trackitdown.net and youtube.com

youtube.com - video loads, and will play for a second or so, but with no audio, before stopping. if you skip it on it will again play a second or so and then stop.

trackitdown.net - audio file loads in player but won't play

Expected Results:  
youtube - should play the video with audio
trackitdown.net - should play the audio file
The flash plugin itself plays the audio. Does audio work in the flash plugin and other Browsers like Opera ?
IE doesn't count because it's using ActiveX plugin.

I saw 2 bug reports in the past and teh user fixed this by fixing the Windows default sound settings (which soundcard is used etc.).

Hi Matthias

On testing in Opera we find a similar problem, in both browsers the problem only seems to occur when more than one tab is open with flash objects on the page (possibly related to bug #289873 ?)

I've contacted Adobe to see if they know anything..

Thanks
CC msintov@macromedia.com

This is not the first report with such a problem. A few people got this after upgrading to r115 from much older versions and the ActiveX plugin works.

Thanks for the bug report! The Flash Player team will investigate.
Status: UNCONFIRMED → NEW
Ever confirmed: true
Hi, I was just adding this info when the bug was marked as a duplicate. I'll
post the info here, just in case it helps.

-----

(In reply to comment #1)
> Firefox doesn't play sound, do you mean flash stopped playing sounds ?
> 

I did a quick test just now and Flash-based and some Realplayer-based audio (at
Topgear.com) played through Firefox was stopped by enabling the
Bluetooth-drivers. I started by making sure the audio worked by watching a few
videos, plugged in the dongle, activated the drivers, and tried watching the
same videos. After plugging in the USB-Bluetooth the audio didn't work.
After that I tested a few Flash-games and some videos that stream with
Realplayer and the sound didn't work in Firefox, but it did in Internet
Explorer. Java and Windows Media both worked fine.
I removed the dongle and tried again, the result was the same: no audio in
Firefox, working audio in IE.

So to update, Flash and Realplayer based sound doesn't work with the 
Bluetooth-audio drivers activated from device management. The actual
Bluetooth-services are still disabled.

-----

Based on my testing, I'm not sure my case is really a duplicate, since I can
cause the problem at will and it has also happened with Realplayer. I've also
watched a lot of videos before installing the dongle (just got it last week)
and had no problems with Flash videos ever, nor have I ever had the problem
with the Bluetooth-drivers disabled.
Still, my flash-version does match the one this problem has occured with, and I
have a functioning work-around (disabling the drivers, don't need them anyway),
so I'll just post again if I have this problem with the drivers disabled.

In fact I've also got a really weird "fix" for this bug, the first time the
problem occured, I opened up dxdiag to see if there was something wrong with
the audio and just having the dxdiag-window open fixed the issue. Closing the
window caused the problem to come back. I tested this three or four times,
because it was so damn odd. :/
Component: General → Plug-ins
Product: Firefox → Core
QA Contact: general → plugins
An extra comment on Bug 418735, is that this occurs on Windows Vista as well. 

This also occurs on my system (Windows Vista) , where flash fails to play audio and 2 seconds of video on every piece of flash. 
I tested this in FF 2.0.0.12. Used swf files we created. The audio plays fine in standalone Flash player. When opened in FF, sound starts OK but then gets garbled after a few seconds. Sounds like the Chipmunks are taking over the playback! ;-) Also tested in IE 7 with same results, so it is not just FF. This is Flash 9.0.115. Hope this helps. 
Chett Rubenstein: Your report doesn't match this report and that menas that you are not seeing this bug.

(In reply to comment #10)
> Chett Rubenstein: Your report doesn't match this report and that menas that you
> are not seeing this bug.
> 
Should the garbled audio be a separate bug report?

Here is another url that doesn't work at all for my with new clean install at
home or at work. Both winXP.
Latest install of all software.


http://profile.myspace.com/index.cfm?fuseaction=user.viewprofile&friendID=174050105

Allen
Found a work around.

All audio files and video files that I was having problems with, have ALL been resolved by using this version of Flash.

flashplayer9r47_win.exe

Allen

Thanks for you help.
> Should the garbled audio be a separate bug report?
I believe not. I have the same problem. It starts fine, then after some time with more and more garbled sound and then finally with no sound and movie playing only for a few seconds. And it is the same **** with Flash 9.0.124.0. It seems 

Adobe, Mozilla please fix this :( It's driving me crazy using IE for Flash movie based sites. I have tried all the magic that people suggested. None worked.

Matej, unfortunately, so far the Flash Player team is unable to reproduce this bug. Can you provide a a URL where you reproduce this bug? Also, please specify the browser version you are testing with. Thanks.
Folks, just so you don't spin your wheels on this, there was an Adobe bug in the Flash 9.0.115 release that caused this. We discovered it because our product uses a lot of Flash video in our help system and we all use Firefox. We actually had to downgrade our Flash plugin to a previous version. However, with the Flash 9.0.124 release the problem went away, so we are once again able to use the latest Flash release without audio problems. Hope this helps. 
I could reproduce it with 115 and 124. Using Firefox (3.0 b2,b3,b4,b5 and rc1).
Besides YouTube movies and http://www.totallycrap.com/, it was most likely to reproduce it on our local TV webpage (for example: http://24ur.com/sport/nogomet/video-francozinje-pripravljenje-na-euro.html, 
http://24ur.com/videoteka/). Probably due to higher resolution.

But I could always reproduce it after few hours of using Firefox. More likely with few open tabs and each loading different flash video. I could reproduce it on 3 different computers (two FF 3.0 (XP sp2 and XP sp1 (64bits)), one FF 2.0 (XP sp2)).

However I have tested with Flash 10 beta (b218) and FF 3.0 RC1 and the problem seems to go away for now (on all three mentioned computers).

I tried 9.0r124 and the latest beta 10.0.0 d525 of flashplayer and I don't get any sound.
I don't know if this is a related bug, but when I try to play a flash video at aviationweek.com it refuses to play.

See: http://www.aviationweek.com/aw/video/index.jsp?video_name=http://aviationweek.feedroom.com?fr_story=FRdamp281809&rf=bm
With Firefox from portableapps I get sound. Independent from the flash version.
I upgraded to Flash Player 9.0.124, but I still can't play video from aviationweek.com. See post #23 for link.
Retraction: It now plays every other video (i.e. I click a video it plays; I click another it doesn't play; click the next it plays). Weird...
If you have only a sound problem and you are using vista, play a sound in Firefox and while it's playing look at the windows sound volume, there is an independent sound control for Firefox.
I'm using Windows XP Service Pack 2.
Have this bug (video stops after 2 seconds play), but is in fact difficult to reproduce. Mostly it happens after watching several videos and after happening once, it happens all the time. A restart of the browser has always corrected the situation. 
Still, this is probably a Flash Player bug not a FF one.
Summary: Audio/video from Flash objects won't play in FF with the latest Flash update (9,0,115,0) → Audio (sound)/video from Flash objects won't play in FF with the latest Flash update (9,0,115,0)
Rolling this into 436686.
Status: NEW → RESOLVED
Closed: 16 years ago
Resolution: --- → DUPLICATE
Bug #436686 was reported over three months later than this bug. Should that bug not be a duplicate of this one?
(In reply to comment #31)
> Bug #436686 was reported over three months later than this bug. Should that bug
> not be a duplicate of this one?

I apologize for not including a longer explanation. The rationale behind the change is that bug 436686 has gotten more visibility in the community as being the bug on this issue. See article: http://news.cnet.com/8301-17939_109-10027752-2.html , where the head of Mozilla's User Experience is directing to bug 436686. In the hope of concentrating our efforts on one report, i rolled it into 436686, which has also developed further than this report.
Status: RESOLVED → VERIFIED
I have had the same problem BUT flashplayer 10 beta has resolved ALL issues that have been plaging me for over a year.
Way to go Adobe!!!
They got it right this time.
Product: Core → Core Graveyard
You need to log in before you can comment on or make changes to this bug.