442702 - install of TB20014 fails with "invalid opcode" error message

Status: RESOLVED INCOMPLETE

(Thunderbird :: Installer, defect)

Description

[Wayne Mery (:wsmwk)]

On XP-home I get "invalid opcode" error message during install of TB20014, using custom install to a new directory.  No install problems before on lots of installs, mostly custom. Previous install of TB200014 a couple weeks ago was successful.

Rob, any connection possible to the patch you did in bug 423226, where Henrik reports getting "invalid opcode".  This is an install of Thunderbird Setup 2.0.0.14.exe to a NEW directory using custom install.  If install is to a new directory, presumably it shouldn't involve uninstall, which is what someone told me bug 423226 is about.

I attempted a windbg trace but not sure I did it right or got anything useful.
Haven't tried TB20016pre because I don't want to possible blow the problem away before it's properly diagnosed.


Perhaps a coincidence, but I had just a) upgraded to XP SP3, b) moved all mozilla application directories from c: to d:

Comment 1

[Wayne Mery (:wsmwk)]

Same "invalid opcode" error attempting to install FF 2.0.0.14 on same machine.

Comment 2

[Wayne Mery (:wsmwk)]

Henrik, Robert, might this have been bug 423226?

Note, this happened to me for2.0.014 of both FF and Thunderbird. "invalid opcode" also reported for FF at http://forums.mozillazine.org/viewtopic.php?t=614045 ... 

Only only other bug I found that's close is FF bug 425167

Comment 3

[Robert Strong (they/them - no direct email)]

I highly doubt this has anything to do with bug 423226... more likely bug 425167

Comment 4

[Wayne Mery (:wsmwk)]

(In reply to comment #3)
> I highly doubt this has anything to do with bug 423226... more likely bug
> 425167

If I downloaded multiple times and got same failure during install, does this mean the 2.0.0.14 build (and it's successors?) has a bug?

Comment 5

[Robert Strong (they/them - no direct email)]

Perhaps, an extremely unusual configuration on your system might be causing this since it is extremely rare or it may be that something is interfering with your download.

Can you try extracting the installer using 7-Zip to see if it corrupted?
http://www.7-zip.org/

After extracting (if it is successful) try running the setup.exe from within the extracted directory.

Comment 6

[Henrik Skupin [:whimboo][⌚️UTC+1]]

Wayne, does it also happen for localized builds? Could you run a test? Do you have further any other version of Thunderbird installed? If yes, what happens if you uninstall all of these versions before the installation of 2.0.0.14?

Comment 7

[Henrik Skupin [:whimboo][⌚️UTC+1]]

If its a VM please make a snapshot before so we can track it down afterwards.

Comment 8

[Wayne Mery (:wsmwk)]

no a VM. and unclear when I will have updated info, because this PC is misbehaving - either the boot disk or the motherboard has been giving me problems for the past week. but hopefully some magic will happen :)

Comment 9

[Henrik Skupin [:whimboo][⌚️UTC+1]]

Probably the cause of the installer failure? You could try to run the installer from another pc after you have shared the folder. If there are disk problems you will run into the same problems.

Comment 10

[Wayne Mery (:wsmwk)]

(In reply to comment #9)
> Probably the cause of the installer failure? 

seems unlikely (but of course not impossible) given
a) the PC in question is heavily used both before and 2 months after then install failures, with no other apparent signs of disk problem
b) as mentioned, both FF and TB installs failed - two executables, two profiles, etc

keep your fingers crossed that I can get the machine up and running


(In reply to comment #5)
> Perhaps, an extremely unusual configuration on your system might be causing
> this since it is extremely rare or it may be that something is interfering with
> your download.
 
OS is XP Home, two users who use XP Home's "switch user" capability, each user has own (unshared) TB profile under of course their own windows user name.  I.e. no sharing of data.


> Can you try extracting the installer using 7-Zip to see if it corrupted?
> http://www.7-zip.org/
> 
> After extracting (if it is successful) try running the setup.exe from within
> the extracted directory.

if it becomes possible I will give this a try

Comment 11

[Wayne Mery (:wsmwk)]

just seen with TB20014 on vista, i.e. different machine and different network from original report.  Machine has no known hardware problems. Nothing noteworthy on this machine, except the last installed thunderbird would have been a 3.x release, not 2.x. And 3.x is currently running. The file extracted fine with 7zip

Attempt 2 of same install file (not the unzipped files):
Same problem
Progress bar is at Installing Language Files (en-US).
If I click Cancel, install goes to Cleaning up the birdcage but still doesn't make progress - header says "Installation Aborted".

Attempt 3: 
success


Rob, if I attempt installing FF2019 to try to get the same failure, do you have suggestions of what I might look for to diagnose this problem?

Comment 12

[Robert Strong (they/them - no direct email)]

The install.log in the app dir and the uninstall.log in the uninstall dir might help.

Comment 13

[Wayne Mery (:wsmwk)]

just seen on IRC #thunderbird 
<redwood>	i'm getting an error "invalid opcode" while trying to install tbird 2.0.0.21 ... does this point to any particular error? i get the same error with 2.0.0.16 so maybe something on my end
<redwood>	"installer corrupted invalid opcode"
redwood>	profile.ini had path pointing to nonexistant profile


xref: bug 423226 comment 7 thru bug 423226 comment 18

Comment 14

[Robert Strong (they/them - no direct email)]

This may be due to some interaction of installing a 2.0.0.x release on top of a nightly though I don't see anything that would cause this. The install.log and uninstall.log both may help track this down. Whether the person can install into a new directory would also be of help.

Comment 15

[Wayne Mery (:wsmwk)]

Attachment: install log TB20009 to mozilla thunderbird dir

seeing this with LUcustomized installer of TB 2.0.0.9 on my XP machine

Comment 16

[Wayne Mery (:wsmwk)]

Attachment: uninstall log TB20009 to mozilla thunderbird dir

Comment 17

[Wayne Mery (:wsmwk)]

i don't have more to offer here, and it's not clear the problem still exists in newer versions. so => incomplete