500234 - Thunderbird crashes every time when sending email with attachment, no report given nor is the email saved anywhere.

Status: RESOLVED INCOMPLETE

(Thunderbird :: General, defect)

Description

[susan]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.0.11) Gecko/2009060215 Firefox/3.0.11
Build Identifier: version 2.0.0.22 (20090605)

This is becoming very tiresome. Since I've updated to the latest version I have not been able to send email with attachments. This is unacceptable because I need to send my clients a proof of their designs. The pdfs that I send are .5 - 2MB. Anything larger I try to send in multiple emails. 

I've tried uninstalling and reinstalling... Disabling add-ons (they are still disabled)... Sending when it asks for a password... Sending without a password... No matter what I do, Thunderbird quits while sending email with attachment(s) without warning and without producing an error. Also the email I am trying to send disappears.

Sending email with no attachment works fine.


Reproducible: Always

Steps to Reproduce:
1. new email
2. add address
3. subject line
4. brief message
5. add pdf
6. send

Actual Results:  
It crashes/quits (usually around 30% complete) 
No warnings 


Expected Results:  
It should have sent the email.

Comment 1

[Joshua Cranmer [:jcranmer]]

Perchance, could you get us an SMTP log (see <https://wiki.mozilla.org/MailNews:Logging>) of when you send the attachment?

Also, what server installation (e.g., Exchange) are you using? xref bug 497985 for why I'm interested.

Comment 2

[susan]

Bug 497985 does look similar.


Microsoft Windows Server 2003 R2
SE
SP2


Here's the log of a test I tried to send today:

0[353b0]: SMTP Connecting to: mail.yournewgcp.com
0[353b0]: SMTP entering state: 0
0[353b0]: SMTP Response: 220-alpha.whbdns.com ESMTP Exim 4.69 #1 Thu, 25 Jun 2009 22:29:51 +0000 
0[353b0]: SMTP entering state: 0
0[353b0]: SMTP Response: 220-We do not authorize the use of this system to transport unsolicited, 
0[353b0]: SMTP entering state: 0
0[353b0]: SMTP Response: 220 and/or bulk e-mail.
0[353b0]: SMTP entering state: 15
0[353b0]: SMTP Send: EHLO [192.168.1.142] 0[353b0]: SMTP entering state: 0
0[353b0]: SMTP Response: 250-alpha.whbdns.com Hello [192.168.1.142] [69.89.210.229]
0[353b0]: SMTP entering state: 0
0[353b0]: SMTP Response: 250-SIZE 52428800
0[353b0]: SMTP entering state: 0
0[353b0]: SMTP Response: 250-PIPELINING
0[353b0]: SMTP entering state: 0
0[353b0]: SMTP Response: 250-AUTH PLAIN LOGIN
0[353b0]: SMTP entering state: 0
0[353b0]: SMTP Response: 250-STARTTLS
0[353b0]: SMTP entering state: 0
0[353b0]: SMTP Response: 250 HELP
0[353b0]: SMTP entering state: 4
0[353b0]: SMTP entering state: 22
0[353b0]: SMTP entering state: 17
0[353b0]: Logging suppressed for this command (it probably contained authentication information)
0[353b0]: SMTP entering state: 0
0[353b0]: SMTP Response: 235 Authentication succeeded
0[353b0]: SMTP entering state: 19
0[353b0]: SMTP entering state: 3
0[353b0]: SMTP Send: MAIL FROM:<[e-mail]> SIZE=2881976 0[353b0]: SMTP entering state: 0
0[353b0]: SMTP Response: 250 OK
0[353b0]: SMTP entering state: 6
0[353b0]: SMTP Send: RCPT TO:<[e-mail]> 0[353b0]: SMTP entering state: 0
0[353b0]: SMTP Response: 250 Accepted
0[353b0]: SMTP entering state: 7
0[353b0]: SMTP Send: DATA 0[353b0]: SMTP entering state: 0
0[353b0]: SMTP Response: 354 Enter message, ending with "." on a line by itself
0[353b0]: SMTP entering state: 8
0[353b0]: SMTP entering state: 9

Comment 3

[Magnus Melin [:mkmelin]]

We need the talkback crash ids for the crash, so make sure that's installed/enabled. (See http://kb.mozillazine.org/Talkback)

Comment 4

[[:Aureliano Buendía]]

susan can you answer to comment #3, please?

Comment 5

[Wayne Mery (:wsmwk)]

still need susan's stack ... we don't like to close crashes without good resolution, but stack is needed.

Comment 6

[Joshua Cranmer [:jcranmer]]

RESO INCO due to lack of response to last question. If you feel this change was in error, please respond to this bug with your reasosn why.