Closed Bug 534665 Opened 16 years ago Closed 15 years ago

New V3 crashes upon install on a NEW MACBOOK, no accounts and no mail data

Categories

(Thunderbird :: General, defect)

Product:
Thunderbird
Component:
General
Platform:
x86
macOS
Type:
defect
Priority:
Not set
Severity:
critical

Tracking

(Not tracked)

Status:
RESOLVED INCOMPLETE

People

(Reporter: alltexanmusic, Unassigned)

References

(Blocks 1 open bug)

Details

(Keywords: crash, qawanted, stackwanted, Whiteboard: [needs stack with symbols])

User-Agent: Mozilla/5.0 (Macintosh; U; Intel Mac OS X 10.6; en-US; rv:1.9.1.5) Gecko/20091102 Firefox/3.5.5 Build Identifier: As soon as Thunderbird v3 was installed, and the icon clicked on, the toolbar appears for 4 seconds and the CRASH message below pops up. I cannot get it to run at all. This is a problem because I want to import my mail setup and mailboxes from my PC running Thunderbird. Please contact me asap! mark@alltexanmusic.com Reproducible: Always Steps to Reproduce: 1.download thunderbird, install in the 3 steps as shown on your screen 2.click to invoke thunderbird from icon after install 3.crash. Produces message below. Actual Results: Cannot get Thunderbird to even run once on NEW MacBook Expected Results: Software should at least load. It will not even get to square one. Please contact me with immediate fix! mark@alltexanmusic.com Process: translate [1304] Path: /Applications/Thunderbird.app/Contents/MacOS/thunderbird-bin Identifier: org.mozilla.thunderbird Version: 3.0 (3.0) Code Type: PPC (Translated) Parent Process: launchd [89] Date/Time: 2009-12-14 12:05:38.207 -0600 OS Version: Mac OS X 10.6.2 (10C540) Report Version: 6 Interval Since Last Report: 124916 sec Crashes Since Last Report: 30 Per-App Interval Since Last Report: 3748 sec Per-App Crashes Since Last Report: 8 Anonymous UUID: AD005228-3501-4283-B6E5-8B4D19EC1FBE Exception Type: EXC_CRASH (SIGTRAP) Exception Codes: 0x0000000000000000, 0x0000000000000000 Crashed Thread: 0 Dispatch queue: com.apple.main-thread Thread 0 Crashed: Dispatch queue: com.apple.main-thread 0 libSystem.B.dylib 0x801bc612 __pthread_kill + 10 1 libSystem.B.dylib 0x801bbebf pthread_kill + 95 2 org.mozilla.thunderbird 0xb80f5dd4 gettimeofday_wrapper + 38072 3 ??? 0x81c54167 0 + 2177188199 Thread 1: 0 libSystem.B.dylib 0x800c58da mach_msg_trap + 10 1 libSystem.B.dylib 0x800c6047 mach_msg + 68 2 org.mozilla.thunderbird 0xb819448f CallPPCFunctionAtAddressInt + 206155 3 libSystem.B.dylib 0x800f2fbd _pthread_start + 345 4 libSystem.B.dylib 0x800f2e42 thread_start + 34 Thread 2: 0 org.mozilla.thunderbird 0xb815ae44 spin_lock_wrapper + 90152 1 org.mozilla.thunderbird 0xb8179d27 CallPPCFunctionAtAddressInt + 97763 2 org.mozilla.thunderbird 0xb80c6c97 0xb8000000 + 814231 3 org.mozilla.thunderbird 0xb80c01bb 0xb8000000 + 786875 4 org.mozilla.thunderbird 0xb80dda6c 0xb8000000 + 907884 5 org.mozilla.thunderbird 0xb814551b spin_lock_wrapper + 1791 6 org.mozilla.thunderbird 0xb801d03b 0xb8000000 + 118843 Thread 3: 0 org.mozilla.thunderbird 0xb815ac0f spin_lock_wrapper + 89587 1 org.mozilla.thunderbird 0xb818c47b CallPPCFunctionAtAddressInt + 173367 2 org.mozilla.thunderbird 0xb818ef7c CallPPCFunctionAtAddressInt + 184376 3 org.mozilla.thunderbird 0xb80e8a4f 0xb8000000 + 952911 4 ??? 0x812cfe36 0 + 2167209526 Thread 4: 0 org.mozilla.thunderbird 0xb815aa83 spin_lock_wrapper + 89191 1 org.mozilla.thunderbird 0xb8176f29 CallPPCFunctionAtAddressInt + 85989 2 org.mozilla.thunderbird 0xb80c6c97 0xb8000000 + 814231 3 org.mozilla.thunderbird 0xb80c01bb 0xb8000000 + 786875 4 org.mozilla.thunderbird 0xb80dda6c 0xb8000000 + 907884 5 org.mozilla.thunderbird 0xb814551b spin_lock_wrapper + 1791 6 org.mozilla.thunderbird 0xb801d03b 0xb8000000 + 118843 Thread 5: 0 org.mozilla.thunderbird 0xb815aa83 spin_lock_wrapper + 89191 1 org.mozilla.thunderbird 0xb8176f29 CallPPCFunctionAtAddressInt + 85989 2 org.mozilla.thunderbird 0xb80c6c97 0xb8000000 + 814231 3 org.mozilla.thunderbird 0xb80c01bb 0xb8000000 + 786875 4 org.mozilla.thunderbird 0xb80dda6c 0xb8000000 + 907884 5 org.mozilla.thunderbird 0xb814551b spin_lock_wrapper + 1791 6 org.mozilla.thunderbird 0xb801d03b 0xb8000000 + 118843 Thread 6: 0 org.mozilla.thunderbird 0xb815ae05 spin_lock_wrapper + 90089 1 org.mozilla.thunderbird 0xb816afb3 CallPPCFunctionAtAddressInt + 36975 2 org.mozilla.thunderbird 0xb80c6c97 0xb8000000 + 814231 3 org.mozilla.thunderbird 0xb80c01bb 0xb8000000 + 786875 4 org.mozilla.thunderbird 0xb80dda6c 0xb8000000 + 907884 5 org.mozilla.thunderbird 0xb8145da1 spin_lock_wrapper + 3973 6 org.mozilla.thunderbird 0xb801d03b 0xb8000000 + 118843 Thread 7: 0 org.mozilla.thunderbird 0xb815aabe spin_lock_wrapper + 89250 1 org.mozilla.thunderbird 0xb8177033 CallPPCFunctionAtAddressInt + 86255 2 org.mozilla.thunderbird 0xb80c6c97 0xb8000000 + 814231 3 org.mozilla.thunderbird 0xb80c01bb 0xb8000000 + 786875 4 org.mozilla.thunderbird 0xb80dda6c 0xb8000000 + 907884 5 org.mozilla.thunderbird 0xb814551b spin_lock_wrapper + 1791 6 org.mozilla.thunderbird 0xb801d03b 0xb8000000 + 118843 Thread 8: 0 org.mozilla.thunderbird 0xb815aabe spin_lock_wrapper + 89250 1 org.mozilla.thunderbird 0xb8177033 CallPPCFunctionAtAddressInt + 86255 2 org.mozilla.thunderbird 0xb80c6c97 0xb8000000 + 814231 3 org.mozilla.thunderbird 0xb80c01bb 0xb8000000 + 786875 4 org.mozilla.thunderbird 0xb80dda6c 0xb8000000 + 907884 5 org.mozilla.thunderbird 0xb814551b spin_lock_wrapper + 1791 6 org.mozilla.thunderbird 0xb801d03b 0xb8000000 + 118843 Thread 9: 0 org.mozilla.thunderbird 0xb815aa4c spin_lock_wrapper + 89136 1 org.mozilla.thunderbird 0xb8176e2d CallPPCFunctionAtAddressInt + 85737 2 org.mozilla.thunderbird 0xb80c6c97 0xb8000000 + 814231 3 org.mozilla.thunderbird 0xb80c01bb 0xb8000000 + 786875 4 org.mozilla.thunderbird 0xb80dda6c 0xb8000000 + 907884 5 org.mozilla.thunderbird 0xb814551b spin_lock_wrapper + 1791 6 org.mozilla.thunderbird 0xb801d03b 0xb8000000 + 118843 Thread 10: 0 org.mozilla.thunderbird 0xb815aabe spin_lock_wrapper + 89250 1 org.mozilla.thunderbird 0xb8177033 CallPPCFunctionAtAddressInt + 86255 2 org.mozilla.thunderbird 0xb80c6c97 0xb8000000 + 814231 3 org.mozilla.thunderbird 0xb80c01bb 0xb8000000 + 786875 4 org.mozilla.thunderbird 0xb80dda6c 0xb8000000 + 907884 5 org.mozilla.thunderbird 0xb814551b spin_lock_wrapper + 1791 6 org.mozilla.thunderbird 0xb801d03b 0xb8000000 + 118843 Thread 0 crashed with X86 Thread State (32-bit): eax: 0x00000000 ebx: 0x8027c500 ecx: 0xb7fffa6c edx: 0x801bc612 edi: 0x80802e00 esi: 0x00000005 ebp: 0xb7fffa98 esp: 0xb7fffa6c ss: 0x0000001f efl: 0x00000286 eip: 0x801bc612 cs: 0x00000007 ds: 0x0000001f es: 0x0000001f fs: 0x00000000 gs: 0x00000037 cr2: 0x903c9bcc Binary Images: 0x80000000 - 0x8006afe7 libstdc++.6.dylib ??? (???) <411D87F4-B7E1-44EB-F201-F8B4F9227213> /usr/lib/libstdc++.6.dylib 0x800c5000 - 0x80269feb libSystem.B.dylib ??? (???) <D45B91B2-2B4C-AAC0-8096-1FC48B7E9672> /usr/lib/libSystem.B.dylib 0x802e9000 - 0x802ecfe7 libmathCommon.A.dylib ??? (???) <1622A54F-1A98-2CBE-B6A4-2122981A500E> /usr/lib/system/libmathCommon.A.dylib 0x8fe00000 - 0x8fe4162b dyld 132.1 (???) <226BF7A0-94E0-2F4C-6D6B-9189C952331C> /usr/lib/dyld 0xb8000000 - 0xb81defff +org.mozilla.thunderbird 3.0 (3.0) <3E4E06B8-E1FC-B232-1371-643DC0FBE8C9> /Applications/Thunderbird.app/Contents/MacOS/thunderbird-bin 0xffff0000 - 0xffff1fff libSystem.B.dylib ??? (???) <D45B91B2-2B4C-AAC0-8096-1FC48B7E9672> /usr/lib/libSystem.B.dylib Translated Code Information: NO CRASH REPORT Model: MacBook6,1, BootROM MB61.00C8.B00, 2 processors, Intel Core 2 Duo, 2.26 GHz, 4 GB, SMC 1.51f53 Graphics: NVIDIA GeForce 9400M, NVIDIA GeForce 9400M, PCI, 256 MB Memory Module: global_name AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x93), Broadcom BCM43xx 1.0 (5.10.131.6 ) Bluetooth: Version 2.2.4f3, 2 service, 0 devices, 1 incoming serial ports Network Service: Ethernet, Ethernet, en0 Network Service: AirPort, AirPort, en1 Serial ATA Device: TOSHIBA MK2555GSXF, 232.89 GB Serial ATA Device: HL-DT-ST DVDRW GS23N USB Device: USB2.0 Hub, 0x05e3 (Genesys Logic, Inc.), 0x0608, 0x24100000 USB Device: USB Keyboard, 0x1241, 0x1603, 0x24140000 USB Device: CTE-440-U V4.0-3, 0x056a (WACOM Co., Ltd.), 0x0015, 0x24130000 USB Device: Iomega HDD USB 2.0 Drive, 0x059b (Iomega Corporation), 0x017a, 0x24120000 USB Device: Hub, 0x050d (Belkin Corporation), 0x0234, 0x24110000 USB Device: Built-in iSight, 0x05ac (Apple Inc.), 0x8507, 0x24400000 USB Device: Apple Internal Keyboard / Trackpad, 0x05ac (Apple Inc.), 0x0236, 0x04600000 USB Device: BRCM2070 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x06100000 USB Device: Bluetooth Module, 0x05ac (Apple Inc.), 0x8218, 0x06130000
Hum : Code Type: PPC (Translated) Parent Process: launchd [89] Date/Time: 2009-12-14 12:05:38.207 -0600 OS Version: Mac OS X 10.6.2 (10C540) You are not running he native code but the PPC one. Can you re-download an try reinstalling ?
I AM running the "native code" or the one offered on the Thunderbird site as the new version 3. I have re-installed over 5 times. I do not know what PPC means. This is a NEW MacBook. I am loading NEW software fresh from the Thunderbird site. I would love for this work for my mac since I have used Thunderbird since it was Eudora.... please help! Mark Robbins Please reply
I'm trying ;-) When you reinstalled did you redownload too ? PPC means PowerPC which used to be the processors in mac a few years back - these days it's intel and our builds are intel compatible. so I'm trying to figure out why this seems to be hapening. Where did you download Thunderbird from ?
Blocks: 517646
The Macbook was built on Nov 13, 2009. It was delivered with OS and basic software. The first thing I did was download & install Firefox. Next thing I did was download and install Thunderbird straight from the Mozilla site. Installed according to 3 step insctruction screen. I see the Thunderbird try to start by putting a tool stripe at the top of the screen, 3-4 seconds later the crash and error message occur. Yes I have re-downloaded and re-installed a number of timesm same effect,
(In reply to comment #4) > Yes I have re-downloaded and re-installed a number of timesm same effect, thanks for the Feedback. can you try one more thing -> remove ~/Library/Thunderbird ? it's a folder. And removing the security flags as this bug ain't about security for now.
Group: core-security
Removed folder. I do not know how to remove security flags. Rebooted Mac. Re-downloaded Thunderbird 3. Installed. Invoked. Same thing, toolbar top line appears, I count to 4 and the error pops up freezing thunderbird. Tsk. Other mail programs are loading without problems or incident. Just wanted to mention it to the team because I took a virgin machine out of the box, Thunderbird and Firefox were the first things I downloaded after plugging in for the first time. Firefox runs great. Thunderbird will not load. It Crashes every time. Please have the Mac developers have a look please. Mark
Josh any idea why we are loading a PPC binary on a Intel box ?
I would sure appreciate a note if/when you guys are able to fix this bug. mark@studiocerebral.com
Keywords: crash
Will someone send me a "fixed" version after recoding to I may test it and see if Thunderbird finally loads on a new white mac notebook? mark@studiocerebral.com
Blocks: tb-NoCrashReport
Version: unspecified → 3.0
Whiteboard: invalid?
(In reply to comment #1) > Hum : > Code Type: PPC (Translated) > Parent Process: launchd [89] > > Date/Time: 2009-12-14 12:05:38.207 -0600 > OS Version: Mac OS X 10.6.2 (10C540) > > You are not running he native code but the PPC one. smichaud and others point out the same thing in bug 547468
I don't know why this is happening.
alltexanmusic@gmail.com, if you select Thunderbird in the Finder and Cmd-I (or "Get Info" from the Finder's "File" menu), is "Open using Rosetta" checked? If it is checked and you uncheck the box, does Thunderbird launch OK?
I unchecked it and launched it. Crash reporter came up with this: We're Sorry The application had a problem and crashed. Unfortunately the crash reporter is unable to submit a report for this crash. Details: The application didn't leave an application data file.
Mark, is this bug different in some fundamental way from bug 547468? we still need a stacktrace. instructions at https://developer.mozilla.org/En/How_to_get_a_stacktrace_for_a_bug_report#Mac
Keywords: stackwanted
Whiteboard: invalid? → closeme 20100-08-15 [invalid?]
I am just an enduser who reported this, hoping some of the gurus on here had a programming fix. I have done this step about 20 messages and six months ago. You cannot duplicate it by walking in to a clean MacBook and trying to install Thunderbird yourselves?
Regretfully, I and others haven't experienced this on a clean or otherwise MacBook.
I'd be happy even just to have a Mac. I don't :) Item 1, it's not clear that a *programming* fix is what's needed. And even if that's what's needed, there can't be a fix without understanding what is the cause of the crash. And we don't have that piece of the puzzle. Item 2, if you can still reproduce this issue, you are the best possible testcase and source of information available. So your help is crucial until the cause is identified. Item 3, as in bug 547468, why is a PPC running on an intel box? what URL did you download thunderbird from? Item 4, do you still see the problem if you use version 3.1.1? Lastly, I repeat, how is this bug different in some fundamental way from bug 547468? (It seems to me there is no difference)
Summary: New V3 crashes upon install on a NEW MACBOOK → New V3 crashes upon install on a NEW MACBOOK, no accounts and no mail data
Whiteboard: closeme 20100-08-15 [invalid?] → closeme 2010-08-15 [invalid?]
smichaud, ludo, is there a connection to Bug 529463 - [apple] arithimetic exception in gettimeofday ? gettimeofday was cited in Bug 547468
Whiteboard: closeme 2010-08-15 [invalid?] → [needs stack with symbols]
> smichaud, ludo, is there a connection to Bug 529463 - [apple] > arithimetic exception in gettimeofday ? I think that's very unlikely -- the symbols in the crash stack in bug 547468 comment #3 are probably mostly (if not entirely) spurious.
Whiteboard: [needs stack with symbols] → closeme 2010-09-20 [needs stack with symbols]
Component: Installer → General
QA Contact: installer → general
Keywords: qawanted
Whiteboard: closeme 2010-09-20 [needs stack with symbols] → [needs stack with symbols]
If you still see this, I guess the next thing to try is a new profile and report results. Don't delete the old one. http://support.mozillamessaging.com/en-US/kb/Using+Multiple+Profiles
Status: UNCONFIRMED → RESOLVED
Closed: 15 years ago
Resolution: --- → INCOMPLETE
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