Closed Bug 547708 Opened 12 years ago Closed 3 years ago
Norton 360 and Norton Internet Security 2010 is deleting extensions
.rdf and extensions .cache when users restart their computer causing disabled extensions to become enabled
103.28 KB, application/download
Screenshot of ProcessMonitor Showing Norton 360's ccSvcHst.exe Searching for & Deleting extensions.cache & .rdf
286.72 KB, image/jpeg
User-Agent: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:18.104.22.168) Gecko/20100202 Firefox/3.5.8 (.NET CLR 3.5.30729) Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:22.214.171.124) Gecko/20100202 Firefox/3.5.8 (.NET CLR 3.5.30729) Bug - Disabled Extensions/Plugins are automatically enabled upon Firefox update. This should not be. Disabled Extensions/Plugins should NEVER be automatically enabled upon Firefox updates. Thank you, Jerry Reproducible: Always Steps to Reproduce: 1. Disable any Extensions/Plugins. 2. Upon revising Firefox with a newer version, ALL disabled Extensions/Plugins are automatically enabled after restart. Actual Results: Upon revising Firefox with a newer version, ALL disabled Extensions/Plugins are automatically enabled after restart. Expected Results: Disabled Extensions/Plugins should NEVER be automatically be enabled upon Firefox updates. None.
Component: Extension Compatibility → Add-ons Manager
Product: Firefox → Toolkit
QA Contact: extension.compatibility → add-ons.manager
Version: unspecified → 1.9.1 Branch
I'm having the same issue. However, previously disabled extensions are automatically enabled in the following scenario: *** Running FF 3.5.7 with extension enable/disable status consistently honored. *** FF Auto Updater downloaded update to 3.5.8. *** I rebooted the system (for no other reason than that I was done for the day). *** Upon launch of FF, FF V3.5.8 is installed and add-ons are checked. *** Noticed several extensions previously disabled now enabled; in fact, ALL extensions are now enabled. *** Disabled extensions, hit Restart [Firefox] to apply. *** Extensions are disabled as desired. *** In the following days I find ALL extensions are consistently re-enabled without my consent. *** Determined that extension enable/disable status continues to be honored within the same Windows (XP SP3) session -- Restarting FF within the same Windows session does NOT interfere with extension enable/disable status (not even logging user off and logging back in); HOWEVER, ALL extensions are re-enabled upon full reboot of Windows and launching FF for the first time (of each Windows session). Following is the list (as reported by the MR Tech's Toolkit extension) of extensions, themes and plug-ins I currently have installed, including extensions I repeatedly have to disable (until I uninstall them, that is); not shown are incompatible extensions (namely: Broadband Speed Test and Diagnostics V1.2.5, Dust-Me Selectors V2.11, Edit CSS V0.3.7, Google Bookmarks Button V0.3.6, keyconfig V2008080929, OpenBook V2.0.11, QuietUrl V126.96.36.199 and Splash V2.0.2). Generated: Thu Feb 25 2010 19:49:56 GMT-0800 (Pacific Standard Time) User Agent: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:188.8.131.52) Gecko/20100202 Firefox/3.5.8 (.NET CLR 3.5.30729) Build ID: 20100202165920 Enabled Extensions:  - All-in-One Sidebar 0.7.11: http://firefox.exxile.net/aios - Aptana Debugger 1.5.0-: http://www.aptana.com/ - Boox 2.5: http://joliclic.free.fr/mozilla/boox/ - CacheViewer 0.6.3: http://www.google.com/search?q=Firefox%20CacheViewer - ChatZilla 0.9.86: http://chatzilla.hacksrus.com/ - Clipmarks 4.0.1: http://clipmarks.com/ - Deng Google Bookmarks 184.108.40.206: http://www.google.com/search?q=Firefox%20Deng%20Google%20Bookmarks - deskCut 0.6.0.0: http://deskcut.mozdev.org - Download Statusbar 0.9.6.7: http://downloadstatusbar.mozdev.org/ - DownloadHelper 4.7: http://www.downloadhelper.net - DownThemAll! 1.1.8: http://downthemall.net/ - Event Spy 0.2.5: https://www.mozdev.org/bugs/enter_bug.cgi?product=eventspy - Fast Dial 2.23b1: http://userlogos.org/extensions/fastdial - Firebug 1.5.0: http://www.getfirebug.com/ - Firecookie 1.0.2: http://www.janodvarko.cz/firecookie - Go Parent Folder 2.1: http://space.geocities.yahoo.co.jp/gl/alice0775 - Google Notebook 220.127.116.11: http://www.google.com/notebook - IE Tab 1.5.20090525: https://addons.mozilla.org/firefox/addon/1419 - Java Console 6.0.13: http://www.google.com/search?q=Firefox%20Java%20Console - Java Console 6.0.15: http://www.google.com/search?q=Firefox%20Java%20Console - Java Console 6.0.17: http://www.google.com/search?q=Firefox%20Java%20Console - Java Quick Starter 1.0: http://www.google.com/search?q=Firefox%20Java%20Quick%20Starter - MeasureIt 0.3.92: http://www.kevinfreitas.net/pro/extensions/ - Microsoft .NET Framework Assistant 1.1: http://www.windowsclient.net/ - MR Tech Toolkit 6.0.4: http://www.mrtech.com/extensions/ - Nightly Tester Tools 2.0.3: http://www.oxymoronical.com/web/firefox/nightly - Norton IPS 1.0: http://www.symantec.com - Norton Toolbar 3.7.2: http://www.symantec.com - PlayLink 1.26.9: https://addons.mozilla.org/en-US/firefox/addon/7006 - printpdf 0.76: http://www.google.com/search?q=Firefox%20printpdf - QuickJava 0.4.2.1: http://quickjavaplugin.blogspot.com/ - Shooter 1.1.7: http://www.code-purity.com/shooter - Stylish 1.0.8: http://userstyles.org/ - Tab Mix Plus 0.3.8.2: http://tmp.garyr.net - UnPlug 2.024: http://unplug.dbatley.com/ - UrlbarExt 1.6.1: https://addons.mozilla.org/en-US/firefox/addon/8758 - User Agent Switcher 0.7.2: http://chrispederick.com/work/user-agent-switcher/ - View Dependencies 0.3.3.1: http://mozilla.queze.net - Web Developer 1.1.8: http://chrispederick.com/work/web-developer/ Disabled Extensions:  - Broadband Speed Test and Diagnostics 1.2.5: http://www.dsl-speedtest.us - Dust-Me Selectors 2.11: http://www.sitepoint.com/dustmeselectors/ - EditCSS 0.3.7: http://editcss.mozdev.org - Fast Video Download (with SearchMenu) 3.0.8: http://www.applian.com/fast-video-download/ - FoxTab 1.3: http://www.foxtab.com/ - Google Bookmarks Button 0.3.6: http://www.menjatallarins.com/extensions - Google Bookmarks for Firefox 0.6: http://www.suchisoft.com/ext/gbookmarks.php - keyconfig 20080929: http://mozilla.dorando.at/ - OpenBook 18.104.22.168: http://www.chuonthis.com/extensions/ - Pencil 1.0.6: http://www.evolus.vn/Pencil/ - QuietUrl 22.214.171.124: http://www.quieturl.com - Splash 2.0.2: http://www.mrtech.com/extensions/ - ThumbStrips 1.7: https://sourceforge.net/projects/thumbstrips/ - Zotero 1.0.10: http://www.zotero.org Total Extensions: 53 Installed Themes:  - Default: http://www.mozilla.org/ - NASA Night Launch 0.6.20100207: http://forums.mozillazine.org/viewtopic.php?t=547498 - RedShift V3 3.0: http://www.shift-themes.com/ Installed Plugins: (18) - Adobe Acrobat - BrowserPlus (from Yahoo!) v2.5.1 - Google Update - IE Tab Plug-in - iTunes Application Detector - Java Deployment Toolkit 126.96.36.199 - Java(TM) Platform SE 6 U12 - Java(TM) Platform SE 6 U17 - Microsoft® DRM - Mozilla Default Plug-in - QuickTime Plug-in 7.6.4 - RealPlayer Version Plugin - RealPlayer(tm) G2 LiveConnect-Enabled Plug-In (32-bit) - Shockwave Flash - Silverlight Plug-In - Winamp Application Detector - Windows Media Player Plug-in Dynamic Link Library - Windows Presentation Foundation
Same problem is occurring to me too. If I try to click on an mp3 link for instance, quicktime plugin is being used for streaming the mp3. And I have to disable it every time after I restart firefox.
Can you attach copies of extensions.ini, extensions.rdf, extensions.cache and extensions.log from your profile folder to this bug report: http://support.mozilla.com/en-US/kb/Profiles
Here are a few additional reports suggesting that this has to do with Norton 360 (which I do have installed, too (my install of Norton 360 is at V188.8.131.52; the Norton IPS and Norton Toolbar extensions are at V1.0 & V3.7.2 respectively)): "A disabled add-on reenables and loads when firefox is started?" http://support.mozilla.com/en-US/forum/1/598059 "All Firefox 3.6 add-ons enabled after reboot by Norton Security Suite" http://support.mozilla.com/pt-BR/forum/1/596938 "Why are my disabled addons enabled again after a re-boot?" http://support.mozilla.com/en-US/forum/1/599147 "All add-ons become enabled after starting computer." http://support.mozilla.com/tiki-view_forum_thread.php?locale=hu&comments_parentId=592545&forumId=1
As requested by Dave Townsend.
(In reply to comment #5) > Created an attachment (id=429985) [details] > extensions.ini, extensions.log, extensions.rdf, extensions.cache > > As requested by Dave Townsend. Ignore the attachment above; I have included it in this new attachment. The new attachment contains sub-directories each containing extensions.ini, .log, .rdf and .cache at various times, such as: *** when FF is configured as desired (all add-ons up to date (as far as that goes for each extension) and some disabled) *** after rebooting the system and before launching FF *** after launching FF for the first time after reboot I included two cycles of this. Note that after rebooting (and before launching FF for the first time), extensions.cache and extensions.rdf have disappeared in both cases and that extensions.log & extensions.ini are the same from before the reboot until right after. Extensions.ini then gets changed upon first launch of FF and extensions.cache & extensions.rdf get created anew. I also tried the following: 1) With extensions.* being in the state I desired (that is, extensions up to date & selectively enabled) I backed them up. 3) Rebooted. 4) Launched FF to see same issues. 5) Shutdown FF. Waited a little for FF to completely shut down. 6) Restored extensions.* into profile folder. 7) Relaunched FF and voilà, my extensions were as I had them before. I might be able to achieve the same if I restore the files right after rebooting and before launching FF.
Attachment #429985 - Attachment is obsolete: true
Status: UNCONFIRMED → NEW
Ever confirmed: true
Summary: Bug - Disabled Extensions/Plugins are automatically enabled upon Firefox update. → Something (Norton?) is deleting extensions.rdf and extensions.cache when users restart their computer causing disabled extensions to become enabled
If some other application is deleting extensions.cache and extensions.rdf from the profile then there is basically nothing we can do from Firefox to stop this bug from happening. What we need to do is identify for sure what is doing this (and at the moment my strong suspicion is that it is Norton) and do some outreach to them to get them to stop doing it.
Everyone who can reproduce this behavior should please try the following: * Create a fresh profile (http://support.mozilla.com/en-US/kb/Managing+profiles) and install only 1 or 2 extensions. Does the behavior persist? * Create a new Windows account. Does the behavior persist? * Does everyone have Norton 360 installed?
I just installed Norton's free upgrade from V3.x to the latest, V4. This fixed the problem -- the extension files are no longer deleted!! I have no doubt that the upgrade fixed the problem (as opposed to having done anything else on my PC that could have fixed it). All users of Norton360 V3.x with an active subscription are eligible for a free upgrade to V4; go to symantec.com and select "Norton Update Center" in the menu that is shown when you hover your mouse over the "Support" menu item or go to the Norton Update Center site directly at http://updatecenter.norton.com/. At this point I'm still curious why Norton360 V3 only started to interfere with FF's extensions when I upgraded FF from V3.57 to V3.58 and eventually to V3.6. Anybody?
I might have been too fast with the good news yesterday. Even though I rebooted my system twice yesterday and didn't see anymore problems (I explicitly checked for the existence of the extension files in my profile directory, which I previously had to manually restore after each reboot), today when I first launched FF, it didn't want to show (neither its main window nor on the taskbar; it did show the profile manager though, since I launch it with -p). I waited some time and even tried to launch a second instance but nothing happened. I had to kill the process (firefox.exe) from the task manager. After that it launched fine, except that a few of my extensions didn't load (which I ensured loaded yesterday). I ran the extension updater which installed updates for these extensions and upon restart of FF everything seems to be working again... I'll keep an eye on this over the next few days and report back.
Hi, today when I booted up, the norton tool bars were disabled as they should be AND the oldbar add on worked just fine. No need to disable the add ins, update and restart firefox. I did get a Live Update from Norton on Wednesday. I now have Norton 360 Version: 184.108.40.206. This was more than a virus definition update as I had to restart my PC. However, when I started my PC two times after the norton update I still had the problem... but today... no problem. Go figure. If the problem reoccurs I'll report back.
Problem reoccurred today.
Kathy, can you please use the process monitor (http://technet.microsoft.com/en-us/sysinternals/bb896645.aspx) to check which process deletes that file? That would give us much more insight what's going on here.
(In reply to comment #14) > Kathy, can you please use the process monitor > (http://technet.microsoft.com/en-us/sysinternals/bb896645.aspx) to check which > process deletes that file? That would give us much more insight what's going on > here. Ok. I downloaded it. Now just tell me what to do.
It's kinda hard to find good tutorials on it. So please check the following URL and search for "Troubleshooting Example 3" on that page. Instead of "Purple Place" as app you will have to use Firefox. Then watch the files you have mentioned on this bug. I hope that helps to get you started. http://blogs.technet.com/softgrid/archive/2008/01/24/process-monitor-hands-on-labs-and-examples.aspx
Since my post from 3/12/10, I have rebooted my system several times and have not had further issues [with FF and its extensions] ever since my upgrade to Norton 360 V4 -- in other words, upgrading to V4 definitely fixed the problem for me. Furthermore, another PC in my household also had Norton 360 V3 installed (just like I had previously). However, apart from extensions not staying up to date and/or disabled (before I upgraded this machine to Norton V4, I noticed that it, too, was missing extension.rdf & .cache), on this machine FF consistently refused to launch after a fresh reboot. Instead, its (windows-less) process (firefox.exe) needed to be terminated in Task Manager (after attempting to launch it as normal), then FF needed to be launched in safe mode (which produced a window as normal) and after closing that, FF could be launched as normal (albeit, probably still with some extension problems unbeknownst to the user). In any case, upgrading Norton from V3 to V4, fixed the problem there as well.
Henrik, I have some experience with Process Monitor and still have a backup of my system with FF3.6 & Norton V3.x installed, so I might be able to help out there. However, given that the extension files get deleted only upon shutdown of the system, won't Process Monitor just shutdown with the system and lose it's log (since I think, you can safe it only have capture), and likely even before the extension files get deleted (assuming that it is Norton and that one of its services (which I believe terminate towards the end of the shutdown procedure) are responsible)? I'll probably just have to have a look at it, but we might indeed need something more low-level... At this point I'm wondering though, if it is even worth digging further -- even if we can stick it to Norton V3, won't Norton just take the position that they already offer a fix by letting subscribed (i.e., current) users update to V4?
I meant to say "[...]and lose its log (since I think, you can save it only after capture)[...]".
Sorry to report that Norton 360 Version 4 did not fix the problem. I installed. Rebooted. Started firefox. Disabled tool bar. Exited firefox. Shut down. Restarted. Started firefox and darn if that stupid tool bar is there. I also still have the problem with the oldbar add on.
(In reply to comment #19) > of the system, won't Process Monitor just shutdown with the system and lose > it's log (since I think, you can safe it only have capture), and likely even > before the extension files get deleted (assuming that it is Norton and that one > of its services (which I believe terminate towards the end of the shutdown > procedure) are responsible)? I'll probably just have to have a look at it, but > we might indeed need something more low-level... You could try to manually stop all the Norton services. Just to simulate a shutdown. That should work. Otherwise I have no idea if Process Monitor can stream it directly to a file. > At this point I'm wondering though, if it is even worth digging further -- even > if we can stick it to Norton V3, won't Norton just take the position that they > already offer a fix by letting subscribed (i.e., current) users update to V4? As pointed out it's not fixed with v4. So I would say it's worth digging into it.
As shown in the attached screenshot, Norton 360 V220.127.116.11 (last updated 3/24/10) does the following: Shortly after logon (at least, so it would seem), Norton 360's ccSvcHst.exe looks for directories under the default FF profiles folder (%APPDATA%\Mozilla\Firefox\Profiles) and deletes extensions.cache and extensions.rdf in all folders it finds (in my case "Norton360Test" and "Temp Profile") including the default FF profiles folder itself. Additional test: I copied one of my profiles "Norton360Test" to C:\, then added it to %APPDATA%\Mozilla\Firefox\Profiles\profiles.ini like so: [Profile3] Name=Norton360Test2 IsRelative=0 Path=C:\Norton360Test Given that the profile was not located under the default profiles folder, Norton 360 DID NOT delete the extension files (extensions.cache & .rdf) part of this profile. Thus, moving their profiles out of the default profiles folder and editing profiles.ini correspondingly is a temporary SOLUTION for affected users until Symantec fixes this problem. Notes on ProcessMonitor: I ran ProcessMonitor and set "Enable Boot Logging" in the Options menu. I then restarted the PC, logged back in and ran ProcessMonitor anew, which then asked me whether I would like to import the bootlog created. After confirming this request, ProcessMonitor required approx. 20min to complete the operation (generating .pml files totaling approx. 2GB), which I searched (for extensions.rdf) and from which I extracted the records shown in the screenshot. Note on Norton 360 (V18.104.22.168): Norton 360 has an option found in the "Settings" | "Administrative Settings" dialog under "Tuneup" called "Firefox Privacy Cleanup", which can be toggled on or off. It had been set to on. As a test, I set it to off and rebooted the system, however, FF's extension files were still deleted. Norton 360's Help states the following in this regard: "Firefox Cleanup When you browse a Web page, your browser downloads the text and graphics that comprise the contents of the page. When you finish viewing the page, the browser can leave the downloaded contents on your PC. The downloaded contents help to display the Web page more quickly if you choose to view the page again. These browser files accumulate over time. The browsing history and bookmarks also take up disk space. Norton 360 automatically cleans up the temporarily downloaded files, temporary files, and other unwanted files that were created when you browse with Internet Explorer. If you use Firefox Web browser, you must turn on this option to clean up the temporary files. Note: The Firefox Cleanup option is enabled only when you have Firefox installed on your computer. You have the following options under Firefox Cleanup: Firefox Temporary File Cleanup Lets you clean up the temporary files that get accumulated when you visit Web pages in the Firefox Web browser"
Kathy: Can you confirm that a few days (and thus a few updates) after installing N360 V4 you're still seeing the same problem?
Looks like we have good confirmation of this problem. Unfortunately I can't see anything we can do on Firefox's side to resolve this. I'm going to see if we can get in contact with Norton and find out what the deal is here.
Summary: Something (Norton?) is deleting extensions.rdf and extensions.cache when users restart their computer causing disabled extensions to become enabled → Norton 360 is deleting extensions.rdf and extensions.cache when users restart their computer causing disabled extensions to become enabled
I'd like to add on to something here. I don't have Norton and did not have it. However, I have heard that Firefox 3.6 made it very hard if not possible to add third party extensions to its directory. However, I installed iTunes when I had Firefox 3.0 and 3.5, it is bundled with QuickTime. So what happens is QuickTime plugin gets installed along for Firefox. It gets installed to "C:\Program Files\Mozilla Firefox\plugins" directory or in my instance "C:\Program Files(x86)\Mozilla Firefox\plugins" directory. When Firefox got updated, the QuickTime plugin is still left in the plugins directory. I don't know, maybe that could also be the problem. Plugins that were installed in the Firefox directory before the 3.6 release causing problems.
(In reply to comment #24) > Kathy: > > Can you confirm that a few days (and thus a few updates) after installing N360 > V4 you're still seeing the same problem? I have restarted my system several times since installing 360 v4... the last three consecutive boots I have not had the problem. It was inconsistent immediately after the 360 v4 install. First reboot worked, second it didn't, third it did and has consistently worked since. This is just on my laptop. I'll install 360 v4 on my desktop now that it appears to be working consistently. I also noticed there is a new firefox update... anyone else see the problem return with the latest firefox version?
Problem is BACK with Firefox 3.6.3. This can NOT be solely a norton issue.
Upgrading to v4.0 solved the problem
(In reply to comment #30) > Upgrading to v4.0 solved the problem Yes, I know. I DO have Norton 4.0. The problem went away. THEN I updated Firefox to 3.6.3 and the problem is BACK.
Summary: Norton 360 is deleting extensions.rdf and extensions.cache when users restart their computer causing disabled extensions to become enabled → Norton 360 and Norton Internet Security 2010 is deleting extensions.rdf and extensions.cache when users restart their computer causing disabled extensions to become enabled
Hey folks, We've spoken with the development team at Symantec, and they have identified two issues with their software. The first issue was a bug where the extensions.rdf file was deleted every time the computer was rebooted, instead of only when the Norton plugin was updated. On digging deeper around why the software was deleting the extensions.rdf, Mossop identified a better method for the Norton team that removes their requirement to delete the file when the plugin was upgraded. This problem is still a known issue, but the development team at Symantec hopes to have a fix for the first issue pushed later this month/early May, and the new update method with a subsequent release (post 17.6). I'll update the bug when I have confirmation of the push date, and hopefully we can close it out in the next month or so.
Very very interesting ... Way beyond my level of knowledge I am sure! Though I do have to say that I have used Norton Products for more years than I care to remember and never knew they deleted files that were not their own files with out asking permission of the PC Operator before doing it. Most interesting. Thanks ... Now that I know what it is I can work around it ... I thought I was going nuts!!!
The problem is back today. For weeks now, I have had no issue. Today when I started up again Norton Toolbar is enabled and the oldbar add on is not functioning. I disabled, clicked find updates, restarted Firefox and things are back to normal. I can not begin to tell you how frustrating this problem is. I am on Firefox: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:22.214.171.124) Gecko/20100401 Firefox/3.6.3 (.NET CLR 3.5.30729) And Norton 360 Version: 126.96.36.199 Version 4 was suppose to fix the problem, but something else is now going on. Let me know if you need copies of files, etc. again.
I can confirm Kathy's experience -- I had the same problem. This occurred after updating Norton 4.x (currently 188.8.131.52 but it may have been different before the update) and rebooting the system. Said update may have been a major update, because it required the system reboot. Shame on Symantec for neglecting their customers for so long; the supposed x-many years of experience, reliability and leadership surely do not add up in this instance. (In reply to comment #35) > The problem is back today. For weeks now, I have had no issue. Today when I > started up again Norton Toolbar is enabled and the oldbar add on is not > functioning. I disabled, clicked find updates, restarted Firefox and things > are back to normal. I can not begin to tell you how frustrating this problem > is. > > I am on Firefox: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:184.108.40.206) > Gecko/20100401 Firefox/3.6.3 (.NET CLR 3.5.30729) > > And Norton 360 Version: 220.127.116.11 > > Version 4 was suppose to fix the problem, but something else is now going on. > > Let me know if you need copies of files, etc. again.
(In reply to comment #33) > Hey folks, > > We've spoken with the development team at Symantec, and they have identified > two issues with their software. The first issue was a bug where the > extensions.rdf file was deleted every time the computer was rebooted, instead > of only when the Norton plugin was updated. On digging deeper around why the > software was deleting the extensions.rdf, Mossop identified a better method for > the Norton team that removes their requirement to delete the file when the > plugin was upgraded. > > This problem is still a known issue, but the development team at Symantec hopes > to have a fix for the first issue pushed later this month/early May, and the > new update method with a subsequent release (post 17.6). I'll update the bug > when I have confirmation of the push date, and hopefully we can close it out in > the next month or so. Kev, do we have any updates here?
Per policy at https://wiki.mozilla.org/Bug_Triage/Projects/Bug_Handling/Bug_Husbandry#Inactive_Bugs. If this bug is not an enhancement request or a bug not present in a supported release of Firefox, then it may be reopened.
Status: NEW → RESOLVED
Closed: 3 years ago
Resolution: --- → INACTIVE
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