594355 - Default alert sound not playing on Mac when new email arrives

Status: RESOLVED FIXED

(MailNews Core :: Backend, defect)

Description

[B]

User-Agent:       Mozilla/5.0 (Macintosh; U; Intel Mac OS X 10_6_4; en-us) AppleWebKit/533.17.8 (KHTML, like Gecko) Version/5.0.1 Safari/533.17.8
Build Identifier: Thunderbird 3.1.2 under MacOS 10.6.4 -- Mozilla/5.0 (Macintosh; U; Intel Mac OS X 10.6; en-US; rv:1.9.2.8) Gecko/20100802 Thunderbird/3.1.2

After upgrading from Version 2 to 3, the default alert sound no longer plays when new email arrives.  I then chose Preferences, selected General, and under "Play a  sound" (which is of course checked) I changed the selection from "System Alert Sound" to "Use the following sound  file" and put a .wav file there and this does work.  I have verified that my alert sound is functioning fine for other purposes, mute is not on, volume is high, etc., etc.  I checked this with two computers running the same Mac OS 10.6.4.

Reproducible: Always

Actual Results:  
new email alert sound not playing in Version 3, but changing to user defined sound file does work -- checked on two different computers, had worked fine before upgrading from Version 2 to 3 (3.1.2) under MacOS 10.6.4.

Expected Results:  
new email alert sound not should play in Version 3, just like it did in Version 2.

Comment 1

[Ludovic Hirlimann [:Usul]]

anything in Console.app when this happens (we have a bunch of issues around this , but nothing tangible as why it happens).

Comment 2

[Ludovic Hirlimann [:Usul]]

Sorry I wrongly assumed that cs.berkely.edu would know where console.app is, it's in /Application/utilities - and yes I'm asking you to look into it just after receiving an email and no sound being played.

Also please don't reply by email, reply here so more people can participate and help.

Comment 3

[B]

There is nothing  in Console.app that seems related to this.

Just to be clear, regarding "when this happens", the problem always occurs -- to be more exact, the problem is not that anything happens, but the contrary, the problem is that there is never any alert
sound when new mail arrives (although my work-around has been to set up a custom .wav file
and that sounds does indeed play whenever there is new email arriving).

Comment 4

[Ludovic Hirlimann [:Usul]]

Mike, roland do you get that issue too ?

Comment 5

[Michael A. Pasek]

I could never get sound to play with 3.1a1pre, didn't try it with 3.1.1, but set it up to play one of the system ".aiff" files when upgraded to 3.1.2 -- that DOES work.  Changed pref to use "System Alert Sound", no sound plays.

Comment 6

[Ludovic Hirlimann [:Usul]]

(In reply to comment #5)
> I could never get sound to play with 3.1a1pre, didn't try it with 3.1.1, but
> set it up to play one of the system ".aiff" files when upgraded to 3.1.2 --
> that DOES work.  Changed pref to use "System Alert Sound", no sound plays.

Mike can you find the latest version that worked (let's get the regression window for that one)

Comment 7

[Michael A. Pasek]

I never had a version that worked.  IIRC, even Eudora 8.0b7/8.0b8 (TB3.0b3/3.0b4) wouldn't play the "System Alert Sound".

Comment 11

[Mark Banner (:standard8)]

Urgh, actually not quite a duplicate.

Comment 12

[Mark Banner (:standard8)]

Attachment: [checked in] The fix

PlaySystemSound and PlayEventSound are a no-op on Mac, therefore use Beep() and this ends up with the same sound that Thunderbird 2 used.

This also updates non-Mac to use the new function for the new mail sound rather than the old one, as per bug 503246.

Comment 13

[Mark Banner (:standard8)]

Attachment: 1.9.2 fix

This fix for the 3.1 / 1.9.2 builds just changes the Mac interface to use Beep, and doesn't change the obsolete API to limit the affected platforms.

Comment 14

[Mark Banner (:standard8)]

Attachment: 1.9.2 fix v2

I realised that the 1.9.2 patch shouldn't remove DEFAULT_SYSTEM_SOUND, so this is the correct fix for 1.9.2.

Comment 15

[David :Bienvenu]

Comment on attachment 487310 [details] [diff] [review]
[checked in] The fix

my mac is beeping away annoyingly now :-)

Comment 16

[Mark Banner (:standard8)]

Comment on attachment 487310 [details] [diff] [review]
[checked in] The fix

Checked in: http://hg.mozilla.org/comm-central/rev/8a850b6c8f62

Comment 17

[Mark Banner (:standard8)]

Checked into 1.9.2: http://hg.mozilla.org/releases/comm-1.9.2/rev/9863b7a2b75c

Comment 18

[(no longer active)]

Is the system sound the bell sound?

I've been getting it for only some of the emails that arrive, like a third of them or something like that.

Comment 19

[Mark Banner (:standard8)]

(In reply to comment #18)
> Is the system sound the bell sound?

Its the one configured under System Preferences -> Sound (at least on Mac 10.5).

> I've been getting it for only some of the emails that arrive, like a third of
> them or something like that.

Do you filter to Local Folders? iirc we don't do new mail alert when that happens.

Comment 20

[(no longer active)]

(In reply to comment #19)
> (In reply to comment #18)
> > Is the system sound the bell sound?
> 
> Its the one configured under System Preferences -> Sound (at least on Mac
> 10.5).
> 
> > I've been getting it for only some of the emails that arrive, like a third of
> > them or something like that.
> 
> Do you filter to Local Folders? iirc we don't do new mail alert when that
> happens.

Yes, ok, that's it then.  I find it strange, but I turned the alert off anyways  ;-)