Closed Bug 622410 Opened 14 years ago Closed 12 years ago

Vertical scrolling with trackpoint (Thinkpad, Synaptics drivers) still won't work

Categories

(Core :: Widget: Win32, defect)

Product:
Core
Component:
Widget: Win32
Platform:
x86
Windows 7
Type:
defect
Priority:
Not set
Severity:
normal

Tracking

()

Status:
RESOLVED WORKSFORME
Tracking Flags:
Tracking Status
firefox10 + ---
blocking2.0 --- -

People

(Reporter: ivan.icin, Assigned: heycam)

References

Details

(Keywords: qawanted, regression, Whiteboard: [widgetremoval])

User-Agent: Mozilla/5.0 (Windows NT 6.1; rv:2.0b9pre) Gecko/20110101 Firefox/4.0b9pre Build Identifier: Mozilla/5.0 (Windows NT 6.1; rv:2.0b9pre) Gecko/20110101 Firefox/4.0b9pre As bug 594977 is fixed and scrolling still doesn't work for me, I am filing this bug. There is something strange though: When I start Firefox with many tabs open and it is busy and doesn't react to commands immediately, I can see Firefox reacting to Thinkpad Nav, and scrolling (with a lag as it is busy, but in right direction). Other than that with ui.trackpoint_hack.enabled I get following results from Winspector Spy: - I see no Scrollbar class, and I don't see any messages to Mozilla UI Window Class Reproducible: Always
With hack set to 0, I see faketrackpointscrollable class, and it receives message: WM_MOUSEWHEEL on scrolling with trackpoint. But it doesn't scroll And my driver version is 13.2.3. And I would really like to update it to something newer and scroll like a normal man, but if someone is willing to take on this bug, I am still waiting.
(In reply to comment #1) > With hack set to 0 I was to quick in writing this, it is not 0, but -1, default value
Does scrolling work fine using 3.6.13? (If so will mark as regression)
Blocks: 594977
Version: unspecified → Trunk
Yes it works fine with 3.6! But after that fix in bug 594977 I see some improvements, so I get some brief scrollings now.
blocking2.0: --- → ?
Keywords: regression
It's quite possible the driver's heuristics changed between v11 and v13. Is there somewhere the v13 drivers can be downloaded from?
Ivan, is your build using D3D9? If you turn off acceleration completely, does scrolling work?
I am not so much into Mozilla development to answer that without searching. But if you give me some guidelines it won't be a problem. Just to mention again, but with one more specific detail, that scrolling somewhat works briefly while page is loading (not just browser start), after that there is no way to make it work. And I have that brief scroll even with hack set to -1.
In the Options dialog, select the Advanced panel. Then open the General tab for the setting to turn off hardware acceleration.
OOps, I knew those dialogs when it was Firefox 1, funny I don't know there is option now :) Anyway, yes, I have accelerated graphics enabled. I think it is the same when I disable it. But I discovered some more. Scrolling works quite frequently on this page: http://www.myspace.com/timomaas/music/songs/we-are-nothing-29445364 (well find some other tune there if you like more, it should be the same ;) ) What I want to say is that I can scroll there very frequently, but not always.
Now, I found one incredible thing: horizontal scrolling, which never worked before, now works! Not briefly, not now and then, but really works. All with hack set to -1
Summary: Scrolling with trackpoint/touchpad (Thinkpad, Synaptics drivers) still won't work → Vertical scrolling with trackpoint/touchpad (Thinkpad, Synaptics drivers) still won't work
Assignee: nobody → cam
I have tried one (random) revision each of v11, v12, v13, v14 and v15 of the stock Synaptics drivers, and with all of them scrolling works properly. With the stock drivers, the hack isn't turned on by default, since it is looking for some UltraNav-specific registry keys. I tried a few of those versions with the hack forced on, and it still worked. I will see if I can obtain a v13 of the UltraNav-specific version of the driver.
Found one. The Lenovo site said it was for Windows 7 only, but it seems to install OK on XP. For me, its behaviour is the same as the v11 UltraNav-specific driver: scrolling works in 3.6, is broken in 4.0b7, and works again in a nightly. I will try to get my hands on a ThinkPad running Windows 7 next.
I've got a Thinkpad T41p running Windows 7. With v13.2.4.12 of the UltraNav driver (which is what it already had installed) and with v13.2.3 (which I replaced it with), scrolling works for me.
Whiteboard: [hardblocker](?) → [hardblocker](?)[widgetremoval]
I'm going to remove blocking status based on that research. If we get more information indicating there's a large population of users still suffering from this, we can renominate.
blocking2.0: final+ → -
If someone doesn't think it is a bad idea, I will be updating to new version of Synaptics driver at the end of the week. Actually as things are unclear now, I think it would be useful information whether this works with new version of drivers on my Thinkpad or not.
OK, thanks for your patience and efforts, Ivan.
The scrolling in the latest version of Minefield wasn't working for me, until I updated my Synaptics driver to the latest version. Should there be some documentation or errata indicating the requirement of a new driver?
Whiteboard: [hardblocker](?)[widgetremoval] → [widgetremoval]
I have same problems in the Minefield(4.0b10pre buildID:20110111030357). Using Windows XP(SP3) and Lenovo's ThinkPad USB Keyboard with TrackPoint(http://www-307.ibm.com/pc/support/site.wss/MIGR-73183.html), I know that keyboard's driver sends Ctrl+K when user tries to scroll, so I disabled Ctrl+K with keyconfig. and also configured 'ui.trackpoint_hack.enabled' from -1 to 1, but scrolling is still not working. In Firefox 3.6 in same computer(with Ctrl+k disabled,hack enabled), scrolling is working very fine. So, i think that there's something wrong with 'ui.trackpoint_hack.enabled'in latest Minefield.
Hey, I think that I know why my bug report couldn't been reproduced. I don't use touchpad, but trackpoint (and I think it is somewhere referenced as Thinkpad Nav as I have called it). Anyway, touchpad works, I have tried it now. But trackpoint doesn't. You have probably tested only with touchpad Cameron?
As there are two more confirmations that it doesn't work on Trackpoint and that it works on touchpad (which probably led to confusion that it works), I think this should be renominated.
blocking2.0: - → ?
Summary: Vertical scrolling with trackpoint/touchpad (Thinkpad, Synaptics drivers) still won't work → Vertical scrolling with trackpoint (Thinkpad, Synaptics drivers) still won't work
With the stock Synaptics drivers, the Trackpoint doesn't work at all (which is kind of to be expected). As for the UltraNav drivers, the only versions I have available to me are * v11.1.21.2, which bug 594977 fixes with the hack * v13.2.3.0, which works for me without the hack * v15.1.19, which works without the hack This is for both the trackpad and the trackpoint.
I have just updated through Windows update to TnikPad Nav driver version 15.0.8... and surprise... it still doesn't work with or without hacked enabled (I have expected it to work, according to previous reports). I can think only of the fact that my Thinkpad came with Vista and I updated it with Lenovo update disk to Windows 7. I have no idea if it can cause any difference, but that is the only thing I can think of now.
Some more games: with new driver touchpad scrolling doesn't work any more. Except in one case: - when I move pointer with trackpoint and try to scroll with touchpad at the same time, scrolling always works!
I´m using the latest synaptics driver (v15_1_22_2) and I am confirming that vertical nor horizontal scrolling is not working.
Ivan/jerelahtinen, what model laptops are you on?
I can confirm that the *touchpad* doesn't work for me in Beta 9. I tried disabling hardware acceleration, setting the hack to -1, 0 and 1. This is a regression from Firefox 3.6, which worked fine. Synaptics *touchpad* driver version is 14.0.3.0 27/08/2009. I also have the same behavior described by Ivan in comment #1, when firefox starts up and has a lot of tabs to load, scrolling works for some seconds, then stops working. Using Windows XP SP3, laptop is an HP Elitebook 8530w. Let me know if you need more info.
HP ProBook 5320m, windows 7 pro 64-bit.
I think I sent you that info, but it is Lenovo ThinkPad SL500 type 2746-ABG, Windows 7 Professional 32-bit upgraded from Windows Vista Business.
Fixed in 4.0b10 :)
I added a Thinkpad keyboard to my Windows XP Dell laptop. Trackpoint uses Lenovo driver 1.0.0.0 (6/17/2009). The middle button on the keyboard is configured to scroll vertically, but what happens is the scrolling messages are going to the search widget, even though my cursor is over the web page. In other words, when I click the middle button and adjust the trackpoint joystick, all of the searches I've done recently begin showing, and they get highlighted. Its as if I selected the search drop down and hit down, down, down.. Here's a work-around: If I right click the page and get to the context menu, then click the middle button and adjust the trackpoint joystick, the page scrolls properly. Will this be fixed in 4.0b10? I'm running 3.6.13.
same issue on W7x64 w/ Minefield 4.0b12pre (2011-02-07) x64 and Synaptics driver 15.1.6.2 (2010-06-08) for Dell. SynTPEnh.exe and the pointer hangs with ~13 CPU. A restart of the process solves the problem and mouse moves again until the first scroll in FF....
I'm using a hacked driver 15.0.9.0 dating in Feb 2010 meant for HP laptops, using it on my thinkpad (to enable middleclick when both trackpad buttons are pressed. i hate synaptics drivers debacle). No Scroll in FF4b11, works fine in Chrome and FF3.6. Trackpad does not scroll at all in horizontal or vertical, and the continuous circle-scrolling doesnt work either. Works fine with external mouse. I notice that I have the goofy synaptics "SCROLLING IS HAPPENING!!" mouse cursors, and this method of scrolling is buggy with certain other software (like Steam, for instance) too. A lot of people may be unable to update their drivers for their trackpads, as manufacturers have a tendency to leave old machines in the dust. I'm aware synaptics has generic drivers available, but the generic drivers are ancient and lack many features.
Well, just upgraded from 3.6 to 4 RC and i'm not able to Scroll with my Trackpoint (SL300, Alps 7.2.1623.307) in any direction. Any other program works fine. Windows 7 32Bit
I also have this problem while I am using Lenovo X200. OS is Window Vista 32bit.
Really weird, scrolling seems to be working while FF loads, but breaks after all tabs are loaded. Latest synaptics driver, Firefox RC1
Here is a workaround that works for me (Thinkpad T42 running XP): - edit C:\Program Files\Synaptics\SynTP\tp4table.dat and add the following lines: ; Firefox 4 *,*,firefox.exe,*,*,*,WheelStd,1,9 Then reboot. This is the workaround mentioned by Stefan in bug 605357.
I just saw a couple of guys having scrolling working while tabs load then stop. I guess I over looked those comments before. I tried it myself. And can confirm that it is working until the tabs finish loading. Windows 7 64bit Ultimate Edition HP DV6-1238NR; AMD Turion X2
From bug 645135, Matthias Versen, the newest driver from Synaptics 15.2.7.0 (12/22/2010 obtained a couple of days back) does not allow scrolling to work, except for when you have a sufficiently large number of tabs open at start up of the browser, then it stops working once they are all loaded. Further, it doesn't seem to always offer some brief scrolling, probably due to amount of content to get. Which means, it's either enough tabs or enough content to allow brief scrolling. I hope this gets fixed soon. Also, for the Windows API, there is no scrolling as you mentioned, but there is the mouse messages for scrolling available from what I recall. It has been a long time since I've last written anything in strict Win32 API.
I could fix it for my IBM X40 using Windows XP. See bug 605357. You have to alter your tp4table.dat (trackpoint driver config) as Stefan Katschewitz described.
This bug is for Windows 7, as described above. I don't think that there is a work around in that case.
Sad to see this was not fixed in time for release.
Well, probably expected, but I have just updated to Windows 7 SP1, and nothing has changed. Had some hopes though ;)
(In reply to comment #18) > I have same problems in the Minefield(4.0b10pre buildID:20110111030357). > Using Windows XP(SP3) and Lenovo's ThinkPad USB Keyboard with > TrackPoint(http://www-307.ibm.com/pc/support/site.wss/MIGR-73183.html), The problem is solved at the new driver 1.0.7 release on Apr 20 2011.
same problem 4.0b1 acer 4740G netbook windows 7 Synaptics PS/2 Device driver 15.2.20.0 i noticed that scrolling works fine inside the PDF extension even when its not working on web pages.
i just realized when i have a tab with the adobe extension and when i switch tabs and scroll, even though my tab doesnt scroll the pdf file in the other tab has scrolled down. its like the pdf didnt return the pointer focus back to firefox
I got this thing too, but it is not limited to my Laptops-Trackpoint but appears with my Mouse too and even on my Desktop-PC.
I'm having this problem in a fresh install of FF 5.0.1/Win7 32bits, and the latest drivers from synaptics on a Acer Travelmate 7320. Synaptics TouchPad Driver Version 15.2.20 31Mar11 HW as reported by Synaptic driver (spanish): Módulo: TouchPad Series 2.0 - Profile Sensor TP FW: V6.3 Interfaz: PS2 Versión de Windows: 6.1
I can confirm this bug. Mozilla/5.0 (Windows NT 6.1; rv:9.0a2) Gecko/20111006 Firefox/9.0a2
EEE PC Seashell 1215N Synaptics PS/2 Port TouchPad 19.11.2009 14.0.16.0
One amazing and potentially useful information: Thunderbird 6 had this same behavior - trackpoint didn't work, but Thunderbird 7 has no problems. Have no idea how it is possible as even Aurora 9.0a2 (2011-10-07) still has problems.
I am using ThinkPad X301. ThunderBird 7 has the problem.
I add *,*,thunderbird.exe,*,*,MozillaWindowClass,WheelVkey,0,9 to tp4table.dat and the problem is solved.
I've downloaded the current Synaptics driver 15.2.20 from http://www.synaptics.com/resources/drivers and the bug still occurs in any Firefox release I've tried (4, 5, 6, 7, 8 beta, 9 aurora, 10 nightly). :(
I believe this bug should be confirmed and switch to the new status and seriously considered for tracking or blocking Firefox Nightly (10) at least since there is no workaround to solve this annoyance.
tracking-firefox10: --- → ?
I've also been experiencing this issue since somewhere around FF5 when a tab using Acrobat is active with various versions of the Synaptics drivers. Scrolling focus in other tabs is rstored following closure of any Acrobat tabs. As a workaround if you need to keep pdfs available for fast viewing in your tab session until this is resolved, consider turning on the 'Don't load tabs until selected' option and restart FF.
There is a separate bug for the Acrobat specific issue. (Can't find it right now.)
(In reply to Timothy Nikkel (:tn) from comment #60) > There is a separate bug for the Acrobat specific issue. (Can't find it right > now.) I think this is right, as I reported this bug, I can confirm that scrolling works only in Adobe Reader plugin. So it is... opposite bug ;)
Keywords: qawanted
How is this bug different from bug 626813? They seem to both mention the PDF plugin issue.
(In reply to David Tenser [:djst] from comment #62) > How is this bug different from bug 626813? They seem to both mention the PDF > plugin issue. As far as I understand bug 626813, it is that when you open pdf scrolling doesn't work on Windows 7. Should be on every computer, that is marked major. This bug is that scrolling doesn't work at all on some Windows 7 computers (mostly Lenovo). It does work in pdf but that is not part of reproducing bug.
The PDF references are taking this topic in the wrong direction. The TrackPoint bug is still not working with Thunderbird 10.0, Lenovo x200 with a PS/2 TrackPoint (driver provided by Lenovo dated 12 Nov 09 ver 4.71.0.0) and Visa Business.
Yes, the scrolling not working when a plugin is on the page is probably a different issue. There's bug 626813 and bug 725475 for that. I am interested in knowing if the proposed fix for bug 725475 does help with this bug, though (since it does some more messing with hidden scrollbar windows to trick the trackpad driver into giving us the scrolling message). Please try this build: https://ftp.mozilla.org/pub/mozilla.org/firefox/try-builds/cmccormack@mozilla.com-e6fe32a87603/try-win32/firefox-13.0a1.en-US.win32.zip
Target Milestone: --- → mozilla12
Target Milestone: mozilla12 → ---
(In reply to Cameron McCormack (:heycam) from comment #65) > try this build: > https://ftp.mozilla.org/pub/mozilla.org/firefox/try-builds/ > cmccormack@mozilla.com-e6fe32a87603/try-win32/firefox-13.0a1.en-US.win32.zip No changes. With all three trackpoint hack values.
I can add Acer to the manufacturers using a Synaptics touchpad. I've got this issue in Thunderbird, too.
HP/Compaq also uses Synaptics touchpads on some models. I have found scrolling to be distinctly flaky but NOT just with Firefox, although this is the most frequent program with a problem. A recent update to the Synaptics driver seems NOT to have helped, but I do find that when it refuses to scroll as normal, when using the scroll bar, I can make it scroll with two-finger scrolling. Annoying, to be sure, but not fatal. I am using my wireless mouse MUCH more often now.
Mine works now with Firefox 11, with Thunderbird 11 too. Works for me.
Confirmed having this problem on 12.0b5. Scrollbar does not work with either the edge scroll or two finger scroll features of the touchpad on an Asus G72GX-RBBX05 Synaptics touchpad. Drivers are not the most recent available (as the most recent ones cause other bugs irrelevant to Firefox) but are the most recent OEM-recommended drivers for the touchpad. ui.trackpoint_hack.enabled value doesn't make any difference.
(In reply to jaitsu@ymail.com from comment #70) > Confirmed having this problem on 12.0b5. Scrollbar does not work with either > the edge scroll or two finger scroll features of the touchpad on an Asus > G72GX-RBBX05 Synaptics touchpad. Drivers are not the most recent available > (as the most recent ones cause other bugs irrelevant to Firefox) but are the > most recent OEM-recommended drivers for the touchpad. > ui.trackpoint_hack.enabled value doesn't make any difference. Disregard my previous comment, or at least part of it. Seems the trackpoint hack setting didn't stick the first time. Just set it again (to 1) and scrolling seems to work properly now. Still having trouble with it off, however.
After upgrading to Firefox ESR v10.0.3 on my Thinkpad R400, WinXP system, the vertical scroll no longer works. It works fine in other applications and worked in the previous version of Firefox the 3.x version. Please help get this fixed and change the status to "confirmed". Looks to me like several people are having scrolling problems.
I am still having issues with thunderbird
I'm not sure my problem is related to exactly this bug, but I have problems with vertical scrolling too on my tabletpc Acer Iconia Tab W500 on Windows7 (FF9-10-11)
Maybe public trashing like this: http://www.zdnet.com/blog/networking/firefox-11-review-firefox-has-jumped-the-shark/2162?tag=mantle_skin%3Bcontent (it contains link to disk bug, btw) make this confirmed. You know, like if it is on TV it is truth ;).
I'm using a Dell Studio 1558 with Windows 7 x64. Scrolling works occasionally, mostly not on my Firefox 11. It is extremely annoying to have to use the keyboard or scrollbar to move vertically.
Works for me (almost). Multi-touch is supported for zooming but not for back/forward gestures. But this is secondary...!
Vertical scrolling falls in and out of functionality. I am suspicious of pages with flash inserts, as these pages seem to be active when I notice that the scroll becomes dysfunctional. I also notice that the scroll will sometimes return to functionality, without a restart of Fox. I can not isolate why the touch pad returns to functionality When vertical scrolling fails on Fox, it still works in T-Bird I have segregated this problem from the one where tapping becomes dysfunctional on the touchpad, and restored by resetting the device using the touchpad device settings. This problem does -not- seem to be associated with loss of vertical scrolling. When the tapping function becomes dysfunctional, it behaves as such on all running software. I am using Fox v 12.0 [up to date], and an HP pavillion g7 laptop, TouchPad V7.5, with this version of the synaptic driver set, which is reported by Win7 as up to date: 15.3.29 of 13Oct11
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Mine is temperamental also. Sometimes it works fine, other times I go for hours without it working. I am using a Lenovo Y570. Mozilla/5.0 (Windows NT 6.1; WOW64; rv:12.0) Gecko/20100101 Firefox/12.0
Just installed Firefox 12 on a Dell XPS 17 and scrolling and zooming don't work with the trackpad at all in Windows 7. Scrolling works perfectly fine with other programs I've tested including Internet Explorer. Scrolling with a USB mouse works in Firefox. Firefox works perfectly fine with the trackpad in Ubuntu.
FWIW, I thought I would add... that I have this scrolling problem with an "Elan" Smartpad on a Win7x64 laptop, using SM 2.8. Since it comes and goes, I had been blaming it on the websites, as I hadn't paid much attention to where I was when it happens the most. [I've had too many other problems with Win7 to inquire about this yet.] :)
Forgot to say in my comment that I'm using a Gateway NV57H laptop. Sorry.....
So this has been going on since 2006 and it still hasn't been fixed? Amazing.
This tends to happen when clicking on any youtube video, it also appears to have a problem with adobe flash...is this issue ever going to be looked at?
Aurora 17.0a2 (2012-09-27) tried on new profile and it is scrolling like it should now (it still doesn't on old profile). As I have reported this bug, I mark this WFM.
Status: UNCONFIRMED → RESOLVED
Closed: 12 years ago
Resolution: --- → WORKSFORME
Here is some more info for people that still have trouble: You should check if ui.window_class_override is set to MozillaUIWindowClass and reset that setting and restart Firefox.
Just tried your suggestion, but it still doesn't work for me on Thunderbird. :-(
(In reply to ashvin.gandhi from comment #88) > Just tried your suggestion, but it still doesn't work for me on Thunderbird. > :-( Check if you have the latest version. Try with clean profile (start thunderbird -p and choose Create profile). If it doesn't work still submit new bug.
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