767714 - Adobe Flash player has stopped working

Status: RESOLVED DUPLICATE of bug 763896

(External Software Affecting Firefox Graveyard :: Flash (Adobe), defect)

Description

[nick5990]

Attachment: flash_plugin_crash.jpg

User Agent: Mozilla/5.0 (Windows NT 6.1; rv:13.0) Gecko/20100101 Firefox/13.0.1
Build ID: 20120614114901

Steps to reproduce:

Firefox version: 13.0.1
Adobe Flash player version: 11.3.300.262
OS: Windows 7 Ultimate 32bit

Crashes in plugin often cause Firefox to crash

Problem is reproducible via 1) or 2).
1) Playing a game on facebook where there are many objects moving / being rendered on screen.
- https://apps.facebook.com/backyardmonsters

2) Watching a video on ITV Player - http://www.itv.com/itvplayer/video/?Filter=319084

Workarounds attempted:
1) Firefox safe mode. Crashes still occur.

2) Tried to disable Flash Protected mode via inserting "ProtectedMode=0" in relevant file, but could not save it since file "is being used in another process"? 

Info: Realplayer plugin isn't installed.

Bug I created on Adobe bugs site:
https://bugbase.adobe.com/index.cfm?event=bug&id=3216381 


Actual results:

Performance issues leading to crashes. 

Multiple crash dumps I submitted via Firefox after each crash: 
https://crash-stats.mozilla.com/report/index/9c3061df-bac8-4bf6-bf3a-90de12120623

bp-8ad576fa-8701-4296-9ffb-223142120620
bp-e099bd99-482d-4679-8189-9d91c2120617
bp-b0d30d45-5ee5-4595-bae8-90a932120617
bp-e310a5e3-8b89-4c72-8843-df11a2120616
bp-fd28b407-018f-4616-ab9c-67a4d2120616




Expected results:

No performances issues. 
No crashes of Adode

Comment 1

[Ahmad Saleem]

Please go through this:
http://forums.adobe.com/thread/1018071?tstart=0

Also from looking through some crash dumps, in some there is indication of Flash version 11.3.300.257. So I suggest you reinstall newer version once again.

Comment 2

[Loic]

(In reply to nick_prowse34 from comment #0)

> 2) Tried to disable Flash Protected mode via inserting "ProtectedMode=0" in
> relevant file, but could not save it since file "is being used in another
> process"? 
Please, you must do that. Quit Firefox and kill all Flash processes before creating mms.cfg. In addition, use the admin rights.

Comment 3

[nick5990]

"So I suggest you reinstall newer version once again."
- Have reinstalled, and issue still occurs. ProtectedMode=1 when this happened.

Further info: 
Have now managed to overwrite mms.cfg file, with ProtectedMode=0. I'll let you know if this improves or solves issues soon.

Comment 4

[nick5990]

Performance improves when using ProtectedMode=0 (not had any crashes since this change), however this is insecure. Please advise on how to improve performance with ProtectedMode=1? - This resulted in frequent crashes.

Comment 5

[alex_mayorga]

From the crash signatures this is a duplicate of either bug 763896, bug 540094 or bug 626900.

Comment 6

[BMO Automation]

Version and milestone values are being reset to defaults as part of product refactoring.