789260 - Frequent crashes in _cairo_d2d_acquire_source_image @ OpenAdapter10 with AMD driver 8.982

Status: RESOLVED WORKSFORME

(Core :: Graphics, defect)

Description

[sg.dada]

Browser crashes all the time, even after a clean uninstall/install.

Look at 

https://crash-stats.mozilla.com/report/index/726f6b2d-921c-471d-97cb-a3bd12120902

Comment 1

[Scoobidiver (away)]

Does it happen in Safe Mode (see https://support.mozilla.org/kb/troubleshoot-firefox-issues-using-safe-mode)?

Comment 2

[sg.dada]

Doesn't appear to. I notice safe mode simply disabled the addons, it still leaves the plugins turned on. I have then opened up firefox in normal mode, turned off all addons, but still crashes. What else is different about safe mode?

Comment 3

[Scoobidiver (away)]

(In reply to sg.dada from comment #2)
> What else is different about safe mode?
As stated in the above article, it disables also HW acceleration. Try it.

In order to help us fixing it, can you provide a valid stack trace (see https://developer.mozilla.org/docs/How_to_get_a_stacktrace_with_WinDbg)?

Comment 4

[sg.dada]

Attachment: windbg trace

Comment 5

[sg.dada]

Have attached the trace. Disabling HW acceleration appears to stop the crashing.

Comment 7

[roryh42]

(In reply to sg.dada from comment #5)
> Have attached the trace. Disabling HW acceleration appears to stop the
> crashing.

Disabling HW acceleration stopped the crashing on my system as well. I originally reported my problem (incorrectly I might add) under Bug 711568, Comments 18 thru 21. Thanks to all above in helping me resolve this issue.
RoryH42

Comment 8

[Scoobidiver (away)]

Can you attach the dxdiag log (Start > Run > Dxdiag > Save Output)?

Comment 9

[sg.dada]

Attachment: dxdiag output

Comment 10

[[:nickname]]

Attachment: FF crashed since upgraded AMD driver

I think I've the same problem: AMD hardware here, HD 5970 and updated drivers on the 13th.

Ran without hardware acceleration now and no single crash at all.

Comment 12

[Scoobidiver (away)]

AMD has released Catalyst 12.9 Beta (see http://support.amd.com/de/kbarticles/Pages/AMDCatalyst129betadriver.aspx) that fixes corruptions in Firefox observed in CrossFire configurations.
Can you test it with HW acceleration turned on?

Comment 13

[sg.dada]

I'm testing it now, and so far no crashes so the driver appears to have fixed this problem.

Comment 14

[Scoobidiver (away)]

So let's close this bug that is fixed by the AMD driver version blocklist.