Closed Bug 807923 Opened 10 years ago Closed 10 years ago

crash in browsemngr.dll@0x11a176 with Browser Manager 2.3.796.11 bundled with Babylon


(Firefox :: Extension Compatibility, defect)

16 Branch
Windows 7
Not set





(Reporter: scoobidiver, Unassigned)



(Keywords: crash, Whiteboard: [startupcrash])

Crash Data

It's similar to bug 782706 but at a lower volume (#389 top browser crasher in 16.0.2) and happens with the latest version of Browser Manager according to crash correlations:
0% (2/8294) 2.2.630.40
0% (5/8294) 2.2.643.41
1% (51/8294) 2.3.762.17
1% (43/8294) 2.3.765.24
2% (129/8294) 2.3.787.43
1% (116/8294) 2.3.796.11

Signature 	browsemngr.dll@0x11a176 More Reports Search
UUID	39ef1c46-3a2e-4266-b0e5-7a2782121102
Date Processed	2012-11-02 09:10:32
Uptime	0
Last Crash	2.5 days before submission
Install Age	6.3 days since version was first installed.
Install Time	2012-10-27 01:46:13
Product	Firefox
Version	16.0.2
Build ID	20121024073032
Release Channel	release
OS	Windows NT
OS Version	5.1.2600 Service Pack 2
Build Architecture	x86
Build Architecture Info	GenuineIntel family 15 model 4 stepping 1
Crash Reason	Unhandled C++ Exception
Crash Address	0x7c81eb33
Processor Notes 	WARNING: JSON file missing Add-ons
EMCheckCompatibility	False
Total Virtual Memory	2147352576
Available Virtual Memory	2047877120
System Memory Use Percentage	41
Available Page File	2522611712
Available Physical Memory	472944640

Frame 	Module 	Signature 	Source
0 	kernel32.dll 	RaiseException 	
1 	browsemngr.dll 	browsemngr.dll@0x11a176 	
2 	browsemngr.dll 	browsemngr.dll@0x10f6 	
3 	browsemngr.dll 	browsemngr.dll@0x1e4af 	
4 	browsemngr.dll 	browsemngr.dll@0x8aaf0 	
5 	browsemngr.dll 	browsemngr.dll@0x1deaf 	
6 	browsemngr.dll 	browsemngr.dll@0x1e3fa 	
7 	browsemngr.dll 	browsemngr.dll@0x9317 	
8 	kernel32.dll 	CreateFileW 	
9 	xul.dll 	OpenFile 	xpcom/io/nsLocalFileWin.cpp:636
10 	xul.dll 	nsLocalFile::OpenNSPRFileDesc 	xpcom/io/nsLocalFileWin.cpp:1203
11 	xul.dll 	nsFileStreamBase::DoOpen 	netwerk/base/src/nsFileStreams.cpp:292
12 	xul.dll 	nsFileStreamBase::MaybeOpen 	netwerk/base/src/nsFileStreams.cpp:276
13 	xul.dll 	nsFileInputStream::Open 	netwerk/base/src/nsFileStreams.cpp:366
14 	xul.dll 	nsFileInputStream::Init 	netwerk/base/src/nsFileStreams.cpp:398
15 	xul.dll 	NS_NewLocalFileInputStream 	obj-firefox/dist/include/nsNetUtil.h:920
16 	xul.dll 	mozilla::openPrefFile 	modules/libpref/src/Preferences.cpp:762
17 	xul.dll 	mozilla::Preferences::ReadAndOwnUserPrefFile 	modules/libpref/src/Preferences.cpp:639
18 	xul.dll 	mozilla::Preferences::UseDefaultPrefFile 	modules/libpref/src/Preferences.cpp:563
19 	xul.dll 	mozilla::Preferences::ReadUserPrefs 	modules/libpref/src/Preferences.cpp:373
20 	xul.dll 	mozilla::Preferences::ResetAndReadUserPrefs 	modules/libpref/src/Preferences.cpp:331
21 	xul.dll 	nsXREDirProvider::DoStartup 	toolkit/xre/nsXREDirProvider.cpp:739
22 	xul.dll 	XREMain::XRE_mainRun 	toolkit/xre/nsAppRunner.cpp:3672
23 	xul.dll 	XREMain::XRE_main 	toolkit/xre/nsAppRunner.cpp:3871
24 	xul.dll 	XRE_main 	toolkit/xre/nsAppRunner.cpp:3947
25 	firefox.exe 	wmain 	toolkit/xre/nsWindowsWMain.cpp:100
26 	firefox.exe 	__tmainCRTStartup 	crtexe.c:552
27 	kernel32.dll 	BaseProcessStart

browsemngr.dll 	2.3.796.11 	4D2D40DB7EC7427188EC3296ABD6B89A2 	protector.pdb
Why is this blocking Babylon? As far as we know Browser Manager is distributed separately. Also, the extension was recently blocklisted. See bug 805973.
(In reply to Jorge Villalobos [:jorgev] from comment #1)
> Why is this blocking Babylon? 
See bug 782706 comment 3 and bug 782706 comment 13.
But this time, no comments are related to Babylon.

> Also, the extension was recently blocklisted.
Crashes happen before any extensions are loaded.
Ah, okay, so it's (maybe) a different Browser Manager component.
Fixed. You should see a drop in the crash-rate.
(In reply to Babylon Representative from comment #4)
> Fixed. You should see a drop in the crash-rate.
There are still 71 crashes in 17.0.1 but it's indeed a very low volume.
This is fixed, right?
Closed: 10 years ago
Resolution: --- → FIXED
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