Closed Bug 807923 Opened 9 years ago Closed 9 years ago

crash in browsemngr.dll@0x11a176 with Browser Manager 2.3.796.11 bundled with Babylon

Categories

(Firefox :: Extension Compatibility, defect)

16 Branch
x86
Windows 7
defect
Not set
critical

Tracking

()

RESOLVED FIXED

People

(Reporter: scoobidiver, Unassigned)

References

Details

(Keywords: crash, Whiteboard: [startupcrash])

Crash Data

It's similar to bug 782706 but at a lower volume (#389 top browser crasher in 16.0.2) and happens with the latest version of Browser Manager according to crash correlations:
0% (2/8294) 2.2.630.40
0% (5/8294) 2.2.643.41
1% (51/8294) 2.3.762.17
1% (43/8294) 2.3.765.24
2% (129/8294) 2.3.787.43
1% (116/8294) 2.3.796.11

Signature 	browsemngr.dll@0x11a176 More Reports Search
UUID	39ef1c46-3a2e-4266-b0e5-7a2782121102
Date Processed	2012-11-02 09:10:32
Uptime	0
Last Crash	2.5 days before submission
Install Age	6.3 days since version was first installed.
Install Time	2012-10-27 01:46:13
Product	Firefox
Version	16.0.2
Build ID	20121024073032
Release Channel	release
OS	Windows NT
OS Version	5.1.2600 Service Pack 2
Build Architecture	x86
Build Architecture Info	GenuineIntel family 15 model 4 stepping 1
Crash Reason	Unhandled C++ Exception
Crash Address	0x7c81eb33
Processor Notes 	WARNING: JSON file missing Add-ons
EMCheckCompatibility	False
Total Virtual Memory	2147352576
Available Virtual Memory	2047877120
System Memory Use Percentage	41
Available Page File	2522611712
Available Physical Memory	472944640

Frame 	Module 	Signature 	Source
0 	kernel32.dll 	RaiseException 	
1 	browsemngr.dll 	browsemngr.dll@0x11a176 	
2 	browsemngr.dll 	browsemngr.dll@0x10f6 	
3 	browsemngr.dll 	browsemngr.dll@0x1e4af 	
4 	browsemngr.dll 	browsemngr.dll@0x8aaf0 	
5 	browsemngr.dll 	browsemngr.dll@0x1deaf 	
6 	browsemngr.dll 	browsemngr.dll@0x1e3fa 	
7 	browsemngr.dll 	browsemngr.dll@0x9317 	
8 	kernel32.dll 	CreateFileW 	
9 	xul.dll 	OpenFile 	xpcom/io/nsLocalFileWin.cpp:636
10 	xul.dll 	nsLocalFile::OpenNSPRFileDesc 	xpcom/io/nsLocalFileWin.cpp:1203
11 	xul.dll 	nsFileStreamBase::DoOpen 	netwerk/base/src/nsFileStreams.cpp:292
12 	xul.dll 	nsFileStreamBase::MaybeOpen 	netwerk/base/src/nsFileStreams.cpp:276
13 	xul.dll 	nsFileInputStream::Open 	netwerk/base/src/nsFileStreams.cpp:366
14 	xul.dll 	nsFileInputStream::Init 	netwerk/base/src/nsFileStreams.cpp:398
15 	xul.dll 	NS_NewLocalFileInputStream 	obj-firefox/dist/include/nsNetUtil.h:920
16 	xul.dll 	mozilla::openPrefFile 	modules/libpref/src/Preferences.cpp:762
17 	xul.dll 	mozilla::Preferences::ReadAndOwnUserPrefFile 	modules/libpref/src/Preferences.cpp:639
18 	xul.dll 	mozilla::Preferences::UseDefaultPrefFile 	modules/libpref/src/Preferences.cpp:563
19 	xul.dll 	mozilla::Preferences::ReadUserPrefs 	modules/libpref/src/Preferences.cpp:373
20 	xul.dll 	mozilla::Preferences::ResetAndReadUserPrefs 	modules/libpref/src/Preferences.cpp:331
21 	xul.dll 	nsXREDirProvider::DoStartup 	toolkit/xre/nsXREDirProvider.cpp:739
22 	xul.dll 	XREMain::XRE_mainRun 	toolkit/xre/nsAppRunner.cpp:3672
23 	xul.dll 	XREMain::XRE_main 	toolkit/xre/nsAppRunner.cpp:3871
24 	xul.dll 	XRE_main 	toolkit/xre/nsAppRunner.cpp:3947
25 	firefox.exe 	wmain 	toolkit/xre/nsWindowsWMain.cpp:100
26 	firefox.exe 	__tmainCRTStartup 	crtexe.c:552
27 	kernel32.dll 	BaseProcessStart

browsemngr.dll 	2.3.796.11 	4D2D40DB7EC7427188EC3296ABD6B89A2 	protector.pdb

https://crash-stats.mozilla.com/report/list?signature=browsemngr.dll%400x11a176
Why is this blocking Babylon? As far as we know Browser Manager is distributed separately. Also, the extension was recently blocklisted. See bug 805973.
(In reply to Jorge Villalobos [:jorgev] from comment #1)
> Why is this blocking Babylon? 
See bug 782706 comment 3 and bug 782706 comment 13.
But this time, no comments are related to Babylon.

> Also, the extension was recently blocklisted.
Crashes happen before any extensions are loaded.
Ah, okay, so it's (maybe) a different Browser Manager component.
Fixed. You should see a drop in the crash-rate.
(In reply to Babylon Representative from comment #4)
> Fixed. You should see a drop in the crash-rate.
There are still 71 crashes in 17.0.1 but it's indeed a very low volume.
This is fixed, right?
Status: NEW → RESOLVED
Closed: 9 years ago
Resolution: --- → FIXED
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