User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:24.0) Gecko/20100101 Firefox/24.0 (Beta/Release) Build ID: 20130910160258 Steps to reproduce: Upgraded from 17.0.8 to 24.0 (two separate computers) Hit reply to an email from our ticketing system that has a reply-to: header, but the recipient was set to the To: header. Went to another system and tried with 17.0.8 and it worked fine. Upgraded to 24.0 and had the same problem. Actual results: Headers: Return-Path: <firstname.lastname@example.org> X-Spam-Checker-Version: SpamAssassin 3.3.2 (2011-06-06) on rio.cs.utah.edu X-Spam-Level: X-Spam-Status: No, score=-4.1 required=4.5 tests=AWL,FROM_CS_UTAH,FROM_UTAH, RP_MATCHES_RCVD autolearn=ham version=3.3.2 X-Original-To: tagXXX@cs.utah.edu Delivered-To: tagXXX@cs.utah.edu Received: from mail-svr1.cs.utah.edu (localhost [127.0.0.1]) by mail-svr1.cs.utah.edu (Postfix) with ESMTP id 509B3650123; Fri, 20 Sep 2013 10:43:15 -0600 (MDT) Received: from rio.cs.utah.edu (localhost [127.0.0.1]) by mail-svr1.cs.utah.edu (Postfix) with ESMTP; Fri, 20 Sep 2013 10:43:15 -0600 (MDT) X-Original-To: email@example.com Delivered-To: firstname.lastname@example.org Received: from mail-svr1.cs.utah.edu (localhost [127.0.0.1]) by mail-svr1.cs.utah.edu (Postfix) with ESMTP id 676916500D0; Fri, 20 Sep 2013 10:43:13 -0600 (MDT) Received: from tickets.cs.utah.edu (cuzco.cs.utah.edu [220.127.116.11]) by mail-svr1.cs.utah.edu (Postfix) with ESMTP; Fri, 20 Sep 2013 10:43:13 -0600 (MDT) Received: by tickets.cs.utah.edu (Postfix, from userid 30) id 4F6298C05C; Fri, 20 Sep 2013 10:43:13 -0600 (MDT) MIME-Version: 1.0 In-Reply-To: <email@example.com> X-Mailer: Perl5 Mail::Internet v1.60 References: <RT-Ticketfirstname.lastname@example.org> <523B5A97.email@example.com> <firstname.lastname@example.org> <523C784D.email@example.com> <firstname.lastname@example.org> Content-Type: text/plain; charset="utf-8" X-RT-Original-Encoding: utf-8 RT-Originator: scottoXXX@cs.utah.edu Managed-BY: RT 3.4.4 (http://www.bestpractical.com/rt/) Subject: [cs.utah.edu #17665] Windows Activation on DSLWIN machines... RT-Ticket: cs.utah.edu #17665 Message-Id: <email@example.com> Precedence: bulk X-RT-Loop-Prevention: cs.utah.edu To: tstroudXXX@cs.utah.edu Content-Transfer-Encoding: 8bit From: "XXX via RT" <supportXXX@cs.utah.edu> Date: Fri, 20 Sep 2013 10:43:13 -0600 (MDT) Cc: firstname.lastname@example.org X-BeenThere: email@example.com X-Mailman-Version: 2.1.7 Reply-To: supportXXX@cs.utah.edu List-Id: Resource Tracker Internal List <do-not-reply.cs.utah.edu> List-Unsubscribe: <http://mailman.cs.utah.edu/mailman/listinfo/do-not-reply>, <mailto:firstname.lastname@example.org?subject=unsubscribe> List-Archive: <http://mailman.cs.utah.edu/mailman/private/do-not-reply> List-Post: <mailto:email@example.com> List-Help: <mailto:firstname.lastname@example.org?subject=help> List-Subscribe: <http://mailman.cs.utah.edu/mailman/listinfo/do-not-reply>, <mailto:email@example.com?subject=subscribe> Sender: firstname.lastname@example.org Errors-To: email@example.com Mail sent to tstroudXXX@cs.utah.edu Expected results: Mail should be sent to supportXXX@cs.utah.edu (Partially redacted)
After replying to more emails, sometimes the To: header is blank, other times it has do-not-replyXXX@cs.utah.edu (remove XXX), and other times it has what was in the To: header. Never had this issue before upgrading to 24.0.
this was noticed before in bug 912683
Surprised this isn't getting more attention. In my case, when customers try to contact us through a form on our website, it gets mailed to sales@... This is a forwarding address that goes to a couple of people include myself. Clicking Reply ends up replaying to sales@... It does not honor the Reply-To: header which happens to have the customer's email in it.
It appears to me that the Reply-To header is ignored when the From address matches one of my accounts. Otherwise the Reply-To is used. We get email from our Web site for various reasons, including support requests. In such cases the headers are like this: From: firstname.lastname@example.org To: email@example.com Reply-To: firstname.lastname@example.org I have <email@example.com> set up as one of my accounts, but not <firstname.lastname@example.org>. As of TB 24, if I click Reply on such a message, the To field is set to <email@example.com> instead of <firstname.lastname@example.org>. It's as if TB thinks that this was a copy-to-self message because the From address matches one of my accounts. It's behaving as if I were replying to a message in my Sent folder. In this case, however, the message is sitting in my inbox.
Same problem as bug 933555? If different, what is diference of your problem from that bug? (not original case of that bug only. any case referred or found in that bug)
The difference is that this bug was filed a month before that bug, so it'd be hard to refer to it since it didn't exist. However, it would appear to be the same bug and they could probably be merged.
(In reply to tag-bugzilla from comment #6) > The difference is that this bug was filed a month before that bug, so it'd > be hard to refer to it since it didn't exist. However, it would appear to > be the same bug and they could probably be merged. Actually same problem as bug 933555? Your case : Replied maii : From: email@example.com : This is identity in your Tb defintion, according to your explanation. Reply-To: firstname.lastname@example.org : "Ientity in your Tb defintion or not" is not described by you. To: email@example.com : This is never identity in your Tb defintion. In this case, this mail is "From: firstname.lastname@example.org which is your identity-X " to "To: email@example.com which is not your identiy". So, in reply mail, "pre-set From: == firstname.lastname@example.org which is a your idetity" is pretty normal and "pre-set To: == email@example.com" is pretty normal, if "Reply-To-Self featute of Tb" is applied. What is your expectation or your request? Even when "From: is your identity but To: is not your identity in replied mail", "To: of reply mail" should be "Reply-To: mail address in replied mail"? What is your expectatin on "pre-filled From;/To: in reply mail"?
My expectation is that that To: header in a reply is filled out with the value of the Reply-To: header. It is not. It is set to one of three values. 1) From: header 2) do-not-reply 3) left blank. I don't know what causes it to pick which of the 3 values. It is consistent within an email, but as I reply to various messages, it "randomly" sets the To: header to one of the aforementioned three options. I tried 28a2 (Windows) (the 27 beta download link is broken) and it is still broken. The To: line is as above and it just adds a Reply-To: header matching the header in the message you received.
(In reply to TAG from comment #8) > My expectation is that that To: header in a reply is filled out with the > value of the Reply-To: header. It is not. What is your expectation on pre-set "From:" of reply mail for following mail? Replied maii : From: firstname.lastname@example.org : This is identity in your Tb defintion, according to your explanation. Reply-To: email@example.com : "Ientity in your Tb defintion or not" is not described by you. To: firstname.lastname@example.org : This is never identity in your Tb defintion. If "From: email@example.com" is chosen as pre-set "From:" of reply mail, pre-set "To: firstname.lastname@example.org" of reply mail is pretty natual for reply mail, isn't it? Why should "To: email@example.com" be set enen though reply mail is "from firstname.lastname@example.org to email@example.com"? Mening of "Reply-To: firstname.lastname@example.org in replied mail" is "reply to email@example.com instead of firstname.lastname@example.org if you want to reply to email@example.com which is set in From: of replied mail", isn't it?
Maybe I could understand what you want to say if there where less spelling mistakes - and I'm not a native English speaker myself. But if a "Reply-To" was given, it should be honored by a Reply, as well as a Reply To All - that is: the reply will got to firstname.lastname@example.org. If there was no Reply-To, a Reply will go the the From address email@example.com. If you want a Reply To All and no Reply To is given, then the Reply would be addressed To/Cc: firstname.lastname@example.org and email@example.com. I'd have to check whether any RfC would specifiy whether to use firstname.lastname@example.org as a second To or as a Cc. And if Reply-To was given, a Reply To All would go to email@example.com and to firstname.lastname@example.org. Further thoughts would be required whether email@example.com should be included - I'd say no, the Reply-To does override the original From. The TB version in question does not honor a Reply-To header as it should do.
Martin, Do you still consider this to be the same as bug 912683
Hard to say now. Thunderbird 45 is ok, as were the latest versions for some time now. What I consider as a minor bug: Reply-To is always respected, always, always. But from my daily use I'd want that my own action on "Reply to All" (Cmd-Shift R) should not use the Reply-To only, but really All, from * Reply-To * From * To * Cc Currently it does use Reply-To only, both for the command Reply and Reply to All. So there is no benefit from the Reply to All command here. However, this would be a bug (or wish) of its own, wouldn't it?
FWIW, I just found out that ThunderBird 52.1.1 (Linux 64-bit) ignores the Reply-To header. I subscribe to a couple of lists where Reply-To is always set to the list address. Hitting "Reply" on any message from these lists will in fact reply to the original sender, disregarding the Reply-to header entirely. "Reply to List" works as expected so I'm going to use that as a workaround. Not sure if this warrants opening a new bug, the symptoms are exactly the same so I thought I'd update this one first.
I'm experiencing the same behavior with 18.104.22.168 (Windows 32bit).
(In reply to David Gibbs from comment #14) > I'm experiencing the same behavior with 22.214.171.124 (Windows 32bit). Sorry, make that 52.1.1 :(
See also Bug 933555 Can we reopen these bugs. This is a pain in the butt. I have a support mailing list which is configured correctly to set the Reply-to header to: LIST and sender, so all email goes both to the list and also to the original sender. The List, so other support volunteers know the thread is being answered, and the sender because they are not subscribed as a volunteer on the support list-- only a user who wants support. Last version of Thunderbird Smart Reply button has: "Reply List" (default, but I'd rather Reply-to be the default if it is included as a header) which replies only to the list; "Reply All" which sends to everyone, including the list TWICE because an alias 'support@...' was used by the original sender which ended up on 'company-support@...' list. "Reply" which only goes to the sender. No choices honor the Reply-to header. Please fix this regression. Thank you for a great email client!
bug 933555 was an issue fixed long ago and will not be reopened. For unresolved issues, this current bug report or bug 912683 should suffice. If they do not match your issue then please open a new bug report